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Sunset Westlake Hotel
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Sunset Westlake Hotel
Hotels
7.6
/10
Pleasant
176 reviews
What Guests Say About Their Stay
Jay R. L.
10.0
/ 10
We have everything we need. The room is great, got a good sleep.
In the Area
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491 - 493 Lac Long Quan Street, Tay Ho Dist, Xuan La Ward, Tay Ho District, Hanoi, Vietnam, 100000
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Sunset Westlake Hotel
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What's around Sunset Westlake Hotel
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491 - 493 Lac Long Quan Street, Tay Ho Dist, Xuan La Ward, Tay Ho District, Hanoi, Vietnam, 100000
Discover More About Sunset Westlake Hotel
Location
Staying at Sunset Westlake Hotel is a good choice when you are visiting Xuan La Ward.
About Sunset Westlake Hotel
When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Sunset Westlake Hotel provides a pleasant accommodation for your stay.
From business event to corporate gathering, Sunset Westlake Hotel provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Sunset Westlake Hotel, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Sunset Westlake Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Sunset Westlake Hotel is suitable for you who value privacy during your stay.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Sunset Westlake Hotel exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Sunset Westlake Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Sunset Westlake Hotel is the right place to stay.
All facilities in Sunset Westlake Hotel
Bar, Cafe and Lounge
Lobby
Accommodation Services
Exterior
Bedroom
Public Facilities
- Parking
- Coffee shop
- Elevator
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- WiFi in public area
In-room Facilities
- Cable TV
- Desk
- Minibar
- Shower
- TV
General
- AC
- Family room
Hotel Services
- 24-hour Receptionist
- Laundry service
Connectivity
- LAN Internet
Nearby Facilities
- Laundry
Accommodation Policy & General Information in Sunset Westlake Hotel
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.
General Check-in Instructions
Children surcharge will be collected upon check-in according to hotel's policy. Phụ phí trẻ em sẽ thanh toán trực tiếp tại khách sạn và tùy vào chính sách của khách sạn.
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General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Sunset Westlake Hotel | 44 |
Number of floors in Sunset Westlake Hotel | 12 |
Another facilities in Sunset Westlake Hotel | Coffee shop, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service |
Frequently asked question in Sunset Westlake Hotel
What are available facilities at Sunset Westlake Hotel?
There are top facilites at Sunset Westlake Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Sunset Westlake Hotel?
The standard check-in time at Sunset Westlake Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Sunset Westlake Hotel provide breakfast?
Yes, Sunset Westlake Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Sunset Westlake Hotel
Traveloka (87)
Other sources (89)
7.6
Pleasant
From 89 reviews
Cleanliness
7.4
Room Comfort
7.6
Location
6.8
Service and Facilites
8.2
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Traveler Reviews Sunset Westlake Hotel
Number of reviews per page
20
40
Top reviews
Jannine
Friends and Family
10.0
/10
Reviewed 37 week(s) ago
Hotels.com verified review
Our stay was so lovely.
We were given a room on a high floor after the first night so we could see Tay Ho lake.
Our room was spacious with two beds, cleaned and restocked daily.
Breakfast was on the 11th floor with exquisite outdoor seats and views. Options were varied with pho, fruit, eggs, salads, meats, rice, juices, tea and coffee.
The staff were very responsive and dealt with any requests quickly.
Staff gave us constant care and attention and seemed to enjoy their jobs and the hotel they were part of. It is not always the case to see this.
We would return any opportunity.
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Subhash
Leisure with Partner
2.0
/10
Reviewed 132 week(s) ago
Expedia Group verified review
Great view from the corner room.
christopher
6.0
/10
Reviewed 139 week(s) ago
Hotels.com verified review
It was an average budget hotel next to west lake.
Verified traveler
Leisure with Friends
2.0
/10
Reviewed 322 week(s) ago
Expedia Group verified review
booked online through Expedia for this specific hotel and when arrived, they said my booking was not in their system. They wanted to put me in a motel near by, not even a hotel, motel with cheaper price. I said no and showed them my receipt that I had paid for the room. Lucky I was with some locals and they helped me out by talking to the receptionists. After some back and fort exchanges, the hotel decided to refund my moneys but at first they did not want to give me back my moneys, saying they have room at another place. Bad services and shady hotel. Would not come back again.
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Verified traveler
10.0
/10
Reviewed 374 week(s) ago
Expedia Group verified review
Very friendly staff who went out of their way to assist and make my stay as easy as possible
Lanie
10.0
/10
Reviewed 378 week(s) ago
Expedia Group verified review
The receptionist are very friendly & accommodating. We had a bad experienced on the 1st day because of a rude taxi driver but they help us report it & they also help us booked for transport so that we will never experienced it again. They also help us in booking our city tour even that it was a last minute decision
Marci
8.0
/10
Reviewed 382 week(s) ago
Expedia Group verified review
While in your room all you hear in horns honking.The hotel is on a very busy street so it's noisy. Hotel staff were very nice. I got hurt the first day in front of hotel and had to have a wheelchair so they would unlock the back entrance to let us come and go from there. The pictures are the view from the room. Internet sucked..
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Verified traveler
6.0
/10
Reviewed 382 week(s) ago
Expedia Group verified review
We had troubles getting to Cat Ba Island because of our flight time we missed the last ferry to the island that day. But the hotel understood our concern and then upgraded our room at no cost for our trouble. Even though they had nothing to do with our travel arrangements to the island. Upon arrival we met the manager who upgraded us and he was just as kind as his email. The room had instant hot water which was nice and free breakfast was good. They were doing some construction on our hotel and the hotel next door so the noise was not ideal. But it was nothing ear plugs could not fix. It was very nice to have a view of the water from our balcony.
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Dirk
10.0
/10
Reviewed 384 week(s) ago
Hotels.com verified review
Very nice room with lake view. Swift check in. Top staff.
long ly
4.0
/10
Reviewed 386 week(s) ago
Hotels.com verified review
We were given a room with a window facing a wall and showe did not work
Verified traveler
10.0
/10
Reviewed 402 week(s) ago
Expedia Group verified review
Very good staff. Good food at restaurant. Love the balcony on the restaurant floor, looking out to lake while enjoying meals.
Ann
6.0
/10
Reviewed 421 week(s) ago
Expedia Group verified review
The location was close by my friend's house. Even though not in a tourist area taxis are cheap to go anywhere.I loved the views from rooms facing the lake and also from the 11th floor restaurant. I was happy to be upgraded to a lake view room after we experienced air conditioning problems in our first room. I was impressed by the friendly, courteous staff.
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Joanna
8.0
/10
Reviewed 435 week(s) ago
Hotels.com verified review
Its good, friendly
Michael
10.0
/10
Reviewed 437 week(s) ago
Hotels.com verified review
It was a most enjoyable experience> The staff were very friendly and helpful and the premium room on an upper floor had an excellent view and was good in every way.
Tom
8.0
/10
Reviewed 439 week(s) ago
Expedia Group verified review
Sunny was simply phenomenal. She sets the standard for customer service. She took care of every need/wish we had and was very helpful with the taxis of Hanoi insuring we would not be overcharged.
charlie
8.0
/10
Reviewed 440 week(s) ago
Expedia Group verified review
One of the most pleasant places in Hanoi to stay. Forget the Old quarter squashed hostels
Minh Van
8.0
/10
Reviewed 446 week(s) ago
Hotels.com verified review
Nice and clean, good value for money will probably come back next time
Neil
8.0
/10
Reviewed 454 week(s) ago
Hotels.com verified review
Good value basic hotel with a nice view of Ho Tay
William
6.0
/10
Reviewed 474 week(s) ago
Expedia Group verified review
The room is tidy and clean,should be ok. In the process of check-in, I was comforted by the staff who was so helpful and friendly. As requested, she told me the good restaurants nearby the hotel and local transportation arrangement detailly and politely. Besides, I am lucky to be upgraded to a room with good view to the lake.
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Myrat
4.0
/10
Reviewed 480 week(s) ago
Hotels.com verified review
Probably one of the worst stay in my life. My stay in this hotel was bad experience. Most rude and impolite staff that i ever seen, not common for Vietnam at all. At the check in we receive room and after we enter room it was shock to see, very dirty room with hole in the bed sheet. after we requested to have another room which was better but still bathtub was leaking and not clean room. Another sad moment is the staff, they been always rude and wherever we ask for something answer was you can do yourself. At the end very disappointing stay and not recommend at all.
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Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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