Velar Hotel

Thank you for choosing Velar Hotel during your visit to Koh Kong Dao and spending time with us. We apologize for the inconvenience you experienced. We appreciate your understanding and hope the hotel will correct the information to avoid any misunderstandings with other guests. First, regarding my booking. Before booking through an online booking site, I contacted the hotel and received detailed information about their services, particularly the paid transfer service. After some discussion, I decided to book through the booking platform. Since my room was cross-sold on Traveloka through another platform, I was unable to provide the hotel's contact information (such as a phone number), and the hotel was unable to contact or send me a message after booking. If you would like more information about this issue, please contact Traveloka's customer service team. Second, regarding the airport transfer service, the hotel provided details about the price and services but did not answer my question about whether I would like to use the service. The hotel does not offer a shuttle service, but is working with the transfer service provider to resolve this issue. Because they did not provide information such as pick-up time and contact information, the hotel was unable to book a pick-up service from the airport (13 kilometers from the city center). Shuttle services are usually available on the island, but other hotels include them in the room rate and offer them for free. However, Velar Hotel does not offer a shuttle service, but offers it separately, allowing guests to choose the most suitable rate. I compared prices of other hotels that do and do not offer a free shuttle service. and clearly understand the differences. Thirdly, I would like to clarify the issue regarding the hotel's breakfast service. We sincerely apologize for the incomplete information on the room sales platform, including insufficient contact information, which made it difficult to provide information. Velar Hotel offers two types of breakfast: buffet and a la carte. When there are sufficient guests, we serve a buffet. When there are fewer guests, we serve a la carte to avoid food waste and to provide better service to each guest. Due to the high tourist volume on Koh Kong Dao during the off-season, the hotel is unable to offer a buffet. Regarding the quality and quantity of the breakfast menu, if you are not satisfied with the food items, the hotel is happy to compensate. The breakfast menu includes a variety of main courses, side dishes, desserts, fruits, and drinks. Thank you for choosing Velar Hotel. We will do our best to meet your needs.

The hotel would like to sincerely thank you for choosing Velar as your accommodation in Con Dao and for giving your review. We hope Velar can welcome you again in the future!

Velar would like to sincerely thank you for choosing the hotel to stay in Con Dao as well as giving your review. The hotel is very sorry for the number of breakfast dishes. Due to limited space, the hotel cannot serve more dishes. Instead, the hotel has focused more on the quality of each dish as well as food hygiene and safety to always bring the most delicious and guaranteed dishes to our guests. Once again, the hotel would like to thank you and look forward to welcoming you again in the future!

Hello, thank you for choosing Velar when planning to visit Con Dao. The hotel sincerely apologizes to you for the unfortunate experiences you encountered, and at the same time, takes this opportunity to explain more clearly about your reservation. Firstly, regarding the breakfast issue, the hotel would like to confirm that this is an error of the booking system and the hotel is ready to provide meals to you at the room rate without breakfast as an apology for this unavoidable incident. Regarding the second issue, the number of guests you booked. The number of guests will affect the room price when booking on the online booking system, the actual number of guests that I booked was 1, so the room price was automatically reduced to suit my needs. But when I arrived at the hotel, the actual number of people was larger, so the hotel suggested a surcharge for this guest. This is what the hotel must do to ensure fairness for other guests, as well as have additional costs to bring the best services to me. It is completely normal for me to book a room with 1 large bed for 2 people for 1 person to stay, so it is incorrect for you to tell the hotel that you booked 1 but the room for 2 people can accommodate 2 people. Hereby, the hotel would like to inform you and hope you understand the hotel's regulations. We hope to welcome you again to bring you better services and experiences!

Velar would like to sincerely thank you for choosing the hotel to stay when coming to Con Dao as well as taking the time to give your review. The hotel will try to supplement and improve itself further. We look forward to welcoming you again in the future!

The hotel would like to thank you very much. We hope Velar can be your destination again in the future!