Western Hanoi Hotel

The receptionists were friendly and enthusiastic. The restaurant staff were polite, and the food was delicious.

When clicking on a displayed hotel, Traveloka automatically selects the stay dates, causing customers to unknowingly click to book. Upon reviewing the incorrect dates, they have to reschedule, resulting in additional booking fees. The room price is nearly 900,000 VND per night, much higher than many other places, and the quality is only average.

very ok hotel... staff very enthusiastic

The staff was gentle and supportive, but when I checked in, they forgot to clean the room. When I left, the staff had already cleaned the room. The hotel staff will pay more attention later.

The hotel suits my business travel needs! Breakfast is varied.

Beautiful hotel location, enthusiastic staff ^^

Enthusiastic and attentive staff. Clean hotel.

Quiet and clean hotel. Convenient for short business trips.

Good, not as bad as reviews on Google.

room very dirty, no hot water, old towels

The staff are very friendly and helpful, the rooms are spacious, very comfortable and clean. The bathroom is clean and the facilities are complete

Location Very nice and clean and crowded

It was great, I was really well taken care of during my 4 days here. Later, the Nhon - Hanoi Railway Station Metro was really convenient to get to the center, walking to the VinBus E05 bus station to the lake or the historical museum was also very convenient. There are many food brands around as well as Com Village. It's also convenient to go to the Park.

Old rickety and unmaintained furniture. Hard mattress.

You guys are very enthusiastic and polite. Especially the two receptionists Nguyen.T.Linh Chi and Luu Thi Le.

Poor receptionist, rude to customers. Customers asked for invoices and were treated rudely. Bad attitude.

The receptionist was very bad. I lost my wallet in front of the hotel door. A foreigner picked it up and brought it to the hotel to ask, but the receptionist was irresponsible and did not check the list of customer names to see if it matched the name of the person who dropped the wallet. The way of speaking was not polite. I asked to check the camera to see but he said it was from the evening and then came down in the afternoon. I asked to check the camera but it was not checked. I am very upset with this service. The time I lost it was November 10, 2024, around 1:00 p.m. and 2:00 p.m.

The receptionist was very bad. I lost my wallet in front of the hotel door. A foreigner picked it up and brought it to the hotel to ask, but the receptionist was irresponsible and did not check the list of customer names to see if it matched the name of the person who dropped the wallet. The way of speaking was not polite. I asked to check the camera to see but he said it was from the evening and then came down in the afternoon. I asked to check the camera but it was not checked. I am very upset with this service. The time I lost it was November 10, 2024, around 1:00 p.m. and 2:00 p.m. I checked out at 5:00 p.m. on November 11, 2024 and never came back again.

The furniture was quite old, room 606 was very stuffy. The air conditioner was broken, I turned it on, after taking a shower the air conditioner was still hot, because I was quite tired I went to sleep, woke up at 2:30-5:00 pm and was soaked because the air conditioner was not cool, the room smelled. As a result I took another shower and checked out even though I had paid for the night's rent.

I think we should replace the TV because it is too old.