Novotel Cardiff Centre

Room was neglected, dirty, dusty and smelt bad. Whole walk to room felt very tired and unkempt. Strong smell of a ‘herby substance’ throughout corridors on our floor and a friends floor too…

The hotel staff and overall experience were good. Rooms were very clean and spacious however slightly outdated for a 4 star hotel , coukd benefit from modernisation. The restaurant looked pretty nice but the food for a 4 star hotel was a bit disappointing, I expected a bit more .The swimming pool water seemed overly chlorinated which made our experience less enjoyable as this was one of our main reason why we chosed this hotel for our kids to enjoy the pool as had a shallow entrance and jacuzzi there but unfortunately we could not stay to long there as was slightly irritating the smell. They should test regularly the PH and Chlorine level in the water.

Spacious room. Staff were very welcoming. Had a good stay

Rooms and corridors in need of decoration. Skirting Boards not well maintained making the room and hallway appear rundown

Poor service and facilities.

Wouldn’t have given this hotel 4 stars. Sauna, steam room and hot tub were not hot. Weren’t told prior to changing that we needed a padlock for the lockers. Room was dated and the heating in the room not very warm. After breakfast our key card didn’t work so needed to get reception to fix this and there wasn’t any apology for the inconvenience. Breakfast was underwhelming.

Excellent breakfast

No shampoo / wash in bathroom. Bath towels advertised for premium room, but not there. Average rating, not rushing to book again.

Amenities were excellent - gym, pool, steam room, sauna, and spa pool. Staff are nice.

My friend didnt have any bed sheets on his bed. We had planned to watch Netflix and use the Chromecast which wasnt working. Apparently the chromecast hadnt been working all day which we werent told when we checked in, until I went to the front desk to inform them to which the woman at the front said "oh I was hoping no one would notice." And suggested I go swimming instead. I didnt bring a swimming vostume so their solution was a trip to Primark. I was honestly gutted at the lack of solutions and they didnt seem apologetic at all. Ive stayed at 5 different Novotels and this is honestly my most di

Enjoyed our stay!!

Spacious rooms, centrally located

Staff at reception were very polite and helpful. Rooms were a decent size with everything you needed and very clean. The negative is the pool which wasn't warm and the sauna and steam rooms were very small however, for the price you pay I would definitely return. Another negative is you cannot pay with cash.

Room wasnt like any of the pictures, old and un maintained, no streaming services and bad TV reception. Cleanliness was sub-par. Save your money and go somewhere else.

Great room, location and facilities.

Yes

Staff were wonderful and friendly, room was clean, quiet and comfortable and the pool/gym was great.

Rooms good size, clean and comfy bed. Pool area clean, jacuzzi a little cool but ok. Reception staff not the most welcoming.

Nice clean and comfortable hotel, w great gym/pool/sauna

Standard stay, comfortable and cclean