Novotel Cardiff Centre

Room wasnt like any of the pictures, old and un maintained, no streaming services and bad TV reception. Cleanliness was sub-par. Save your money and go somewhere else.

Great room, location and facilities.

Yes

Staff were wonderful and friendly, room was clean, quiet and comfortable and the pool/gym was great.

Rooms good size, clean and comfy bed. Pool area clean, jacuzzi a little cool but ok. Reception staff not the most welcoming.

Nice clean and comfortable hotel, w great gym/pool/sauna

Standard stay, comfortable and cclean

Clean spacious rooms, pool facilities great and bar lovely for a drink

The staff, especially the ones who clean the room and serve the breakfast should be applauded for the dedication they have on the job. I am amazed. Very kind, very polite.

Firstly the hotel has a nice look reception staff friendly and restrurant/bar looks good too. I did eat dinner there and it was lovely I stayed in room 220. Very clean good products in bathroom . Nice to have a fridge. Bed comfy. Negatives bath an odd shape tight fit to lay down a big person would struggle. But worst was the heating . I had to put extra clothes on it was so cold . I told reception next morning and they put an electric heater in the room which helped. For a lovely hotel and the cost its not good enought and the heater will not be enough when the weather gets colder. For that reason I wont return unless this issue is fixed.

Very average hotel a little away from the city center

Anthony on the bar was really pleasant and very nice. Very enthusiastic. Great addition to the bar. He should be given a virtual pat on the back.

Huge room and comfy beds. All staff we spoke to were lovely and helpful. Was a bit noisy in the morning with people leaving their rooms etc...

Great location and helpful staff

Clean comfortable room (but shower leaked). Friendly staff especially restaurant. Spa was great. Good bar selection (could have been open a bit later tho)

Friendly staff clean rooms clean Hotel

Shower was cold. Room was cold

Clean room, friendly staff.

I checked in after a long day at work, fine no issue, went to my room having not been told that the hotel was running some sort of halloween offer as there were kids EVERYWHERE! so I came down stairs at approx 5.50pm to use the pool and steam room only for one of the receptionists run like mad to stop me from entering the pool telling me "its full when arent letting anyone else into the pool" ok fine i'll just use the steam room instead, "no were nit letting anyone in full stop" EXCUSE ME having paid a substantial sum for a one night stay I dont expect to be told I cant use facilities I'VE PAID FOR because you choose to turn the pool into Butlins. I am down in the area for work again in a couple of weeks and guess what... I wont be spending another penny in that hotel. Outrageous, extremly unhappy, nobody checked on leaving if everything was ok etc etc. Just took my money and basically gave me the impression I just have to suck it up.....

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