TRAVELOKAPAY'S TERMS AND CONDITIONS Last modified on: June 2024

THESE TERMS AND CONDITIONS MUST BE READ BEFORE USING TRAVELOKAPAY. YOUR USE OF ANY PART OF THE SITE SHALL INDICATE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS.

When You payment using TravelokaPay on www.traveloka.com and application of Traveloka (“Site”), You acknowledge that you have read and understood, and agree to these Terms and Conditions and other Terms and Conditions in relation to the Site as referred to in these Terms, including but not limited to Traveloka's Terms and Conditions, Traveloka's Privacy Policy and FQAs which part of these Terms and Conditions. You must be at least eighteen (18) years old to use the Site.

Please note that We may change, modify, add and delete these Terms and Conditions of TravelokaPay, either in part or in whole, including any terms and regulations (as defined below) with and/or without prior notice.

You must read the Terms and Conditions of TravelokaPay periodically. By continuing to use TravelokaPay after such changes to the Terms and Conditions of TravelokaPay, visitors, User or Registered User ("You" or "User") confirm that you agree and agree to the changes. If you use any of our other services, then your use is based on compliance and acceptance of the terms and conditions applicable to those services.

By using TravelokaPay, the User must comply with the applicable laws and regulations.

Terms and Conditions of TravelokaPay is a form of a valid and binding agreement between the User and PT Traveloka Indonesia (“Traveloka”,”Us”) as the TravelokaPay service provider. If the User does not agree to the contents of theseTerms and Conditions of TravelokaPay, the User is not allowed to make payment transactions using TravelokaPay.

GENERAL
1. TravelokaPay is a payment initiation and/or acquiring service in the form of an electronic wallet created and developed by Traveloka with an official license and has obtained a category two payment service provider license from Bank Indonesia which allows You to store payment instrument data and make payments using various instrument method, from credit cards, debit cards, instant debits to electronic money on the Traveloka Site.
2. By using TravelokaPay, the User agrees that Traveloka collects, process, uses, disclosure, and stores data that the User, including the User's personal information and/or other data submitted to Traveloka, will accordance with the Traveloka's Privacy Policy, including:
  1. Use of the TravelokaPay service
    1. User Name;
    2. Traveloka Profile Id;
    3. TravelokaPay Id;
    4. Email; and
    5. Mobile Phone Number.
  2. User Information which includes but is not limited to:
    1. Transactions conducted by User;
    2. User behavior in selecting products and services as well as other features on the Site;
    3. Information on User interests and preferences regarding the use of the Site;
    4. Information of User experience in using the Site;
    5. User track record (”log”) which includes but is not limited to internet protocol (“IP”) addresses, geographic location data, operating system type, nationality, search preferences, as well as other general data related to internet usage;
    6. Information on survey results provided by us;
    7. Information from third parties such as but not limited to Personal Data and/or Transaction Data information provided by Payment Service Provider partners, vendors, agents, professional advisors, consultants, and other parties that Traveloka collects in connection with the purpose of the involvement of third parties.
3. By using the TravelokaPay, You agree that the collection, processing, uses, and submission of the data that you submit to us through the Site in, including Your personal information and/or other data submitted to Us is correct, accurate, and reasonable, must be subject to the privacy policy that applies at Traveloka.
4. We may, at any time and for any reason, request additional information or documentation, including but not limited to confirmation of your identity, age and/or your bank details or debit, credit, prepaid facilities. You agree that you will promptly provide us with such information and/or documentation upon request. If you do not immediately provide such information and/or documentation, we may, limit the use of TravelokaPay or even suspend or stop Your use of TravelokaPay.
5. You authorize Traveloka to ask any questions we deem necessary to validate and verify your identity and the information provided to us (either directly or through third parties) at any time and for any reason.
6. You must immediately provide information to Traveloka for any changes to your personal information such as your name, email, mobile number, and other information.
7. If there is a dispute between you and a third party in connection with your use of TravelokaPay, Traveloka has the right to suspend your usage of TravelokaPay until the dispute is fully resolved.
8. Traveloka reserves the right to suspend, close, and/or terminate the TravelokaPay on the Site. Traveloka for a specified period of time for maintenance purposes, and other purposes deemed valid by Traveloka, with or with or without prior notice to You.
9. Traveloka does not manage or control Our partners who provide payment services on the Site.
TRAVELOKAPAY FEATURE
1. Electronic Money
  Electronic money is a feature on travelokaPay that collaborates with Payment Service Providers licensed for electronic money. User can link their electronic money accounts and use the balance for transactions on the Site.
2. My Cards
  My Cards is a feature that allows User to add and save User credit/debit card details in the site so that there is no need to enter card information every time You make a transaction at Site.
3. Instant Debit
  Instant Debit is one of the payment methods in TravelokaPay that provides offers to debit card owners to provide convenience for User, where user can register their debit cards in the Site so that user do not have to keep entering the card number every time they make a transaction.
ELECTRONIC MONEY TERMS
1. You can connect an electronic money account that has been registered via the Site.
2. You agree that we can verify and authenticate your electronic money account when you first connect the electronic money account and when making a payment.
3. You can use the balance in electronic money that has been connected to your Traveloka account for payment for transactions on the Site. You need to ensure that your balance is sufficient for the nominal purchase transaction on the Site.
INSTANT DEBIT TERMS
1. When choosing to make payment with Instant Debit, You must register a valid telephone number that has been registered with your issuing Bank, in accordance with the instructions on the Site. You must use a debit card that you have and issued in your name.
2. You agree that you must verify your registration and payment at the discretion of Your issuing Bank. Any fees you incur for registration authorization or transactions that result in excessive withdrawals on Your account are not Traveloka's responsibility.
REJECTION OF TRANSACTION
1. Rejection from the Bank that issued Your card.
2. Our system finds suspicious transaction patterns, including but are not limited to breach of these Terms and Conditions, Traveloka’s Terms and Conditions and/or violate the prevailing laws and regulations.
REPRESENTATIONS AND WARRANTIES
1. You guarantees that the money used for payment transaction using TravelokaPay does not come from and/or for the purpose of money laundering and/or financing terrorism activities.
2. You has read and understand this Terms and Conditions of TravelokaPay in a complete, correct and clear manner and therefore You agree to bind itself to this Terms and Conditions of TravelokaPay and fully release of all claims You may have against the Traveloka and all relevant parties in association with Traveloka.
LIMITATION OF LIABILITY
1. We are not responsible for transaction failures due to disruptions to the bank system or payment system provider and including in the event of a dispute with the Bank.
2. In the event of a fraud case or unauthorized use of your card by a third party, You must immediately contact your bank or card issuer. In such cases, Traveloka is not responsible for cases of fraud or unauthorized use of your card by third parties. Traveloka is not obligated to refund to You.
TERMINATION OF SERVICE
1. You can terminated of using TravelokaPay for the following reasons:
  1. A request by you to terminate the integration or deletion of e-money integration, debit, or credit card on travelokaPay;
  2. Our policy accordance to the prevailing laws and regulations;
  3. A force majeure;
  4. Rejection of transaction.
2. By discontinuing your use of TravelokaPay, You understand that all outstanding obligations to each card issuer are still obligatory for You to complete with each card issuer.
3. By terminating the use of TravelokaPay, We can still store your personal data related to the use of TravelokaPay in accordance with the applicable laws and regulations.
4. You can still use the TravelokaPay service again in accordance with TravelokaPay’s Terms and Conditions.
CUSTOMER COMPLAINT SERVICE
1. If you have a complaint related to TravelokaPay service, you must submit complaint to Traveloka Customer Service https://m.traveloka.com/id-id/cs or 0804-1500-308/(021)29103300 no later than 7 (seven) days after the transactions.
2. You can also submit complaints to Bank Indonesia through the call center BI Talk 131, or email: talk@bi.go.id accordance with Bank Indonesia's terms and conditions.
GOVERNING LAW
1. These Terms (and any and all disputes arising out of or in connection with these Terms (including any alleged breach or challenge to the validity or enforceability of these Terms)) shall be governed by and interpreted in accordance solely with the Laws of Republic of Indonesia.
2. Any dispute arising out of or in connection with these Terms and Services, including any question regarding its existence, validity or termination, both parties shall first discuss in good faith to reach an amicable resolution within sixty (60) days from the date of the notice of dispute. However, if such dispute may not be settled by mutual consultation within sixty (60) days, it shall be referred to and finally resolved through arbitration in Badan Arbitrase Nasional Indonesia (BANI). The seat of the arbitration shall be in Indonesia.