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The Westin Cleveland Downtown
Hotels
8.4
/10
Very Good
1,090 reviews
What Guests Say About Their Stay
Shawn Mathew
10.0
/ 10
Great location in downtown. Walking distance to R&R HoF, Arcade, the water, parks and food. Rooms were nice and clean. Staff was friendly. Repeat customer. Recommended for visitors to Cleveland.
Robert
10.0
/ 10
Our room was clean and had everything we needed. The hotel was close to everything we wanted to do! Everyone was friendly and helpful.
Jason
10.0
/ 10
Staff was great. Room was clean. Only complaint about the room is that it needs updated. Other than that the stay was great
In the Area
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777 Saint Clair Ave Ne, Cuyahoga County, Ohio, United States, 44114
Main Facilities
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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
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Available Room Types in The Westin Cleveland Downtown
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What's around The Westin Cleveland Downtown
777 Saint Clair Ave Ne, Cuyahoga County, Ohio, United States, 44114
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Discover More About The Westin Cleveland Downtown
Location
Staying at The Westin Cleveland Downtown is a good choice when you are visiting Cuyahoga County.
About The Westin Cleveland Downtown
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Westin Cleveland Downtown exclusively for you.
The Westin Cleveland Downtown is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at The Westin Cleveland Downtown.
All facilities in The Westin Cleveland Downtown
Others
Public Facilities
- Others
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
Hotel Services
- Laundry service
- Newspaper in lobby
- Wedding service
- 24-hour Receptionist
Business Facilities
- Meeting facilities
- Conference room
- Business center
- Conference rooms
Food and Drinks
- Bar
- Breakfast
- Snack bar
Nearby Facilities
- Souvenir shop
- ATM/Banking
Transportation
- Valet parking (surcharge)
Connectivity
- Free WiFi
General
- Banquet
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in The Westin Cleveland Downtown
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Fee for cooked-to-order breakfast: approximately USD 10.00 to 100.00 for adults, and USD 10.00 to 100.00 for children
- Valet parking fee: USD 49 per night
- Pet fee: USD 50 per accommodation, per night
- Service animals are exempt from fees
- Cribs (infant beds) are available for an additional fee
- Rollaway bed fee: USD 20 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 100.00 per accommodation, per stay
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Safety features at this property include a smoke detector
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 21
Check-in/Check-out Time
Check-in:
16:00 - 00:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 16:00 - 00:00 - to 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at The Westin Cleveland Downtown | 484 |
Number of floors in The Westin Cleveland Downtown | 23 |
Another facilities in The Westin Cleveland Downtown | Others, Smoke-free area, Safety deposit box, Laundry service, Newspaper in lobby |
Frequently asked question in The Westin Cleveland Downtown
What are available facilities at The Westin Cleveland Downtown?
There are top facilites at The Westin Cleveland Downtown such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Westin Cleveland Downtown?
The standard check-in time at The Westin Cleveland Downtown is starting from 16:00 - 00:00 while the latest check-out time is at Before 11:00
Does The Westin Cleveland Downtown provide breakfast?
Yes, The Westin Cleveland Downtown provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Westin Cleveland Downtown?
The Westin Cleveland Downtown is a 4.0-star hotel.
How many floors does The Westin Cleveland Downtown have?
The Westin Cleveland Downtown has 23 floors.
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More Reviews from Other Guests in The Westin Cleveland Downtown
Overall Ratings & Reviews The Westin Cleveland Downtown
Other sources (1,090)
8.4
Very Good
From 1,090 reviews
Cleanliness
8.8
Room Comfort
8.8
Service and Facilites
8.8
Sort by
Most Relevant
Preferences
See All
Traveler Reviews The Westin Cleveland Downtown
Number of reviews per page
20
40
Top reviews
Steve
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Issue w shower water temp adjustment
Lauren
2.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
The room was very dirty. Finger prints all over lampshades. Dirty Vent with so much caked dust. The room smelled really bad. I paid 800 for the first night and 1500 for the second night people having sex next to us screaming. Absolutely the worst hotel I stayed into date. 1500 to for one night is absolute robbery. Then we get there the valet is out of control 40 cars and no one helping anyone.
Read More
Ty
Leisure with Friends
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Clean up to date rooms, easy walk to the stadium.
Heather
Leisure Family
2.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Room was dirty when we got there. Went through 3 broken refrigerators. Staff was unfriendly when asked to help. Market for food was shut down. Only good thing was the walkable area to go other places.
Shawn Mathew
Leisure Family
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Great location in downtown. Walking distance to R&R HoF, Arcade, the water, parks and food. Rooms were nice and clean. Staff was friendly. Repeat customer. Recommended for visitors to Cleveland.
Marsha
Business
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
All staff members do not know the hotel policies.
Robert
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Our room was clean and had everything we needed. The hotel was close to everything we wanted to do! Everyone was friendly and helpful.
Mercedia Reneè
Leisure Family
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Housekeeping was subpar and food options outside of hotel were the better option.
Doni
with Partner
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
They didn't clean my room. Shampoo and shower containers were empty. Valet service was disorganized and slow at times.
I usually stay here when in town. Will start looking at other options now for sure.
Verified traveler
Business
8.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Friendly staff. Okay hotel not great not bad.
Jason
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Staff was great. Room was clean. Only complaint about the room is that it needs updated. Other than that the stay was great
Xochitl
Business with Friends
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Carpets and comforters weren’t the cleanest but they worked. Body shampoo was broken.
Staff were very friendly.
Valet parking was outstanding awesome
John
Leisure
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Elevators too slow; all weren’t used. Staff mostly friendly
Shirley
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
comfortable room tho trouble getting cold water out of shower and sink
Michael
Leisure with Children
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Nice hotel, big rooms, friendly staff. Would stay again
Thembinkosi
8.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
N/A
Paulette
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The front desk staff is very friendly and helpful.
REHEMA
Leisure
4.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
This Westin experience was stunningly disappointing. Starting with the front door the glass was dirty, then to the poor service at the front desk to room service lacking robes and slow to replace used towels. Almost everywhere there was inattention to details. I am a Bonvoy member because I enjoy and appreciate the quality service that comes with that name. The Westin in Cleveland failed to live up to the high standard of excellence the brand promises to deliver.
Read More
Elizabeth
Friends and Family
10.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Service was ok while checking in, some of the front desk employees seemed aloof and didn’t care if you were standing there waiting in line while someone cut in front of you etc. Also upon check out there was no help offered for the 100$ hold that is placed on your card at check in (which they don’t even tell you about either). The room was beautiful but the air conditioning vents were super dirty and dusty and the cold air blew right into my face when it was on giving me a sore throat over night. If your turned the AC down at all (or the temp up) then the room got pretty warm pretty quickly. I also wish we given more that 2 washcloths for showering. Other than that all the other staff were super friendly and helpfull.
Read More
Jesus
Leisure Family
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Good place.
Number of reviews per page
20
40
Ready to make up your mind?
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews The Westin Cleveland Downtown
Other sources (1,090)
8.4
Very Good
From 1,090 reviews
Cleanliness
8.8
Room Comfort
8.8
Service and Facilites
8.8
Sort by
Most Relevant
Preferences
See All
Traveler Reviews The Westin Cleveland Downtown
Number of reviews per page
20
40
Top reviews
Steve
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Issue w shower water temp adjustment
Lauren
2.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
The room was very dirty. Finger prints all over lampshades. Dirty Vent with so much caked dust. The room smelled really bad. I paid 800 for the first night and 1500 for the second night people having sex next to us screaming. Absolutely the worst hotel I stayed into date. 1500 to for one night is absolute robbery. Then we get there the valet is out of control 40 cars and no one helping anyone.
Read More
Ty
Leisure with Friends
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Clean up to date rooms, easy walk to the stadium.
Heather
Leisure Family
2.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Room was dirty when we got there. Went through 3 broken refrigerators. Staff was unfriendly when asked to help. Market for food was shut down. Only good thing was the walkable area to go other places.
Shawn Mathew
Leisure Family
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Great location in downtown. Walking distance to R&R HoF, Arcade, the water, parks and food. Rooms were nice and clean. Staff was friendly. Repeat customer. Recommended for visitors to Cleveland.
Marsha
Business
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
All staff members do not know the hotel policies.
Robert
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Our room was clean and had everything we needed. The hotel was close to everything we wanted to do! Everyone was friendly and helpful.
Mercedia Reneè
Leisure Family
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Housekeeping was subpar and food options outside of hotel were the better option.
Doni
with Partner
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
They didn't clean my room. Shampoo and shower containers were empty. Valet service was disorganized and slow at times.
I usually stay here when in town. Will start looking at other options now for sure.
Verified traveler
Business
8.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Friendly staff. Okay hotel not great not bad.
Jason
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Staff was great. Room was clean. Only complaint about the room is that it needs updated. Other than that the stay was great
Xochitl
Business with Friends
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Carpets and comforters weren’t the cleanest but they worked. Body shampoo was broken.
Staff were very friendly.
Valet parking was outstanding awesome
John
Leisure
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Elevators too slow; all weren’t used. Staff mostly friendly
Shirley
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
comfortable room tho trouble getting cold water out of shower and sink
Michael
Leisure with Children
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Nice hotel, big rooms, friendly staff. Would stay again
Thembinkosi
8.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
N/A
Paulette
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The front desk staff is very friendly and helpful.
REHEMA
Leisure
4.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
This Westin experience was stunningly disappointing. Starting with the front door the glass was dirty, then to the poor service at the front desk to room service lacking robes and slow to replace used towels. Almost everywhere there was inattention to details. I am a Bonvoy member because I enjoy and appreciate the quality service that comes with that name. The Westin in Cleveland failed to live up to the high standard of excellence the brand promises to deliver.
Read More
Elizabeth
Friends and Family
10.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Service was ok while checking in, some of the front desk employees seemed aloof and didn’t care if you were standing there waiting in line while someone cut in front of you etc. Also upon check out there was no help offered for the 100$ hold that is placed on your card at check in (which they don’t even tell you about either). The room was beautiful but the air conditioning vents were super dirty and dusty and the cold air blew right into my face when it was on giving me a sore throat over night. If your turned the AC down at all (or the temp up) then the room got pretty warm pretty quickly. I also wish we given more that 2 washcloths for showering. Other than that all the other staff were super friendly and helpfull.
Read More
Jesus
Leisure Family
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Good place.
Number of reviews per page
20
40