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Traveloka CleanAccommodation

Accommodations with standardized hygiene protocol

High Hygiene Standard for Comfortable Stay

Cleanliness has always been a must instead of an option in the hospitality industry. With the rising development of COVID-19, we understand that it is of the utmost importance to stay at accommodations with the high hygiene standard.

Icon CleanAccommodation Introducing CleanAccommodation

To ensure you have the most comfortable stay, we help you identify accommodations that follow hygiene protocols recommended by the government and World Health Organization with a CleanAccommodation badge.

CleanAccommodation badge is given to accommodations that either:

have passed hygiene standards set by the government and have obtained hygiene certification such as CHSE from Indonesia Ministry of Tourism and Creative Economy, SGClean from the Singapore Government, SHA certificate from Thailand Government, and CAO certificate from the Philippines Department of Tourism.

have complied with the generally accepted hygiene standard recommended by the government and World Health Organization with detailed proof.

Hygiene Standardization

Accommodations with CleanAccommodation badge follows hygiene standard set by the local government. Find more details about the hygiene standards in each country below:

Singapore
Indonesia
Thailand
Vietnam
Philippines
In Singapore, accommodations that are considered clean and safe will be awarded SGClean quality mark by the government. The SG Clean quality mark is a stamp of assurance that an establishment adheres to the high standards of environmental public hygiene on their premises. To obtain SGClean mark, accommodations should pass the 7 criteria below, which will be audited by the appointed auditor of Singapore Tourism Board:
  • Having "SG Clean" Manager
  • Having COVID-19 handling (e.g. temperature check, quarantine) procedure for employees
  • Having COVID-19 handling (e.g. temperature check, safe distancing) procedure for hotel guests, event guests, tenants, contractors, and suppliers
  • Increase frequency of disinfection of all common facilities and employees hygiene
  • Having a procedure to manage COVID-19 suspect cases
  • Having documents and records of all preventive measures
  • Comply with government orders, guidelines, and health advisories on the COVID-19
Please look out for the SG Clean logo when you next visit Singapore! To see detailed information about the criteria, check out SG Clean website.
To ensure hygiene and safe environment for everyone, the Indonesian Ministry of Tourism and Creative Economy launched an initiative for Indonesia's tourist establishment to implement cleanliness, health, safety, and environment (CHSE) protocol.


Traveloka, along with accommodation partners, supports the compliance of the CHSE-based protocols through the CleanAccommodation. Only accommodations that have obtained CHSE certification from the Indonesian Ministry of Tourism and Creative Economy will be given the CleanAccommodation badge across Traveloka platforms.


Here is the summary of the cleanliness and hygiene standards criteria applied, as follows:


  • It is mandatory for accommodation staffs to wear personal protective equipment during every interaction: among staffs, with guests, and during the housekeeping and maintenance of the rooms and common areas of the hotel;
  • It is mandatory to utilize a contactless thermometer to regularly monitor the health condition of everyone within the accommodation;
  • It is mandatory to uphold cleanliness and hygiene standard in providing service for guests through a cleanliness protocol during the preparation and serving of foods and beverages, the use of disinfectant for common areas and rooms, and the cleaning and maintenance of common facilities;
  • It is mandatory to apply social and physical distancing within the accommodation area;
  • It is mandatory to check and trace the travel history of hotel staffs and guests within the last 14 days;
  • It is mandatory to have a protocol in managing COVID-19 suspect and positive cases, should any such case happens within the accommodation area.


For more detailed criterias on how accommodations can obtain CHSE certification, it can be seen in the Handbook for Hotels, which can be downloaded here

SHA certification: The Amazing Thailand Safety and Health Administration (SHA) Project.

The Amazing Thailand Safety and Health Administration (SHA) certification is an official certification to ensure confidence in the sanitation and safety standards of Thailand's tourism with the purpose of minimizing further transmission risk of COVID-19. This project is a result of collaboration between the Ministry of Tourism and Sports, the Tourism Authority of Thailand (TAT), the Ministry of Public Health, the Department of Disease Control, the Department of Health and the Department of Health Service Support, as well as other government bodies and private sector organizations involved in the tourism industry. Tourism Authority of Thailand (TAT) awards SHA certificates with official serial number to complying companies and establishments, which could be revoked if they fail to consistently comply with SHA standards.



Hotels with SHA certification have followed a series of checklists that need to be fulfilled in order to obtain the certification. The inspection and certification procedures are executed by various boards, associations, and federations. Upon confirmed compliance, hotels will receive SHA certification. SHA standards committee will then conduct random checks for quality assurance purposes.


  • To access the complete checklist of the criterias used in SHA certification, check SHA Thailand website.
  • The list of hotels is available at SHA Thailand website.


Source: SHA Thailand Website


Traveloka, together with our accommodation partners, are launching the "CleanAccommodation" campaign which support the compliance of a new hygiene standard from World Health Organization (WHO) so that customers can feel safe and comfortableduring their stay in our accommodations.


To participate in this program, our accommodation partner has to express full and official commitment that the participating accommodations have complied to the new hygiene standard through the method of self-assessment and by providing pictures as evidence.


The "CleanAccommodation" campaign among the accommodations in Vietnam aims to improve the hygiene standard of public places and to encourage owners/operators of public places to adopt hygiene standards through the process of assessment.

A summary of the cleanliness and hygiene standards criteria applied are as follows:




  • It is mandatory for accommodation staffs to wear personal protective equipment during every interaction: among staffs, with guests, and during the housekeeping and maintenance of the rooms and common areas of the hotel;
  • It is mandatory to utilize a contactless thermometer to regularly monitor the health condition of everyone within the accommodation;
  • It is mandatory to uphold cleanliness and hygiene standard in providing service for guests through a cleanliness protocol during the preparation and serving of foods and beverages, regular maintenance of the ventilation system, the use of disinfectant for common areas and rooms, and the cleaning and maintenance of common facilities;
  • It is mandatory to apply social and physical distancing within the accommodation area;
  • It is mandatory to check and trace the travel history of hotel staffs and guests within the last 14 days;
  • It is mandatory to have a protocol in managing COVID-19 suspect and positive cases, should any such case happens within the accommodation area.


Note: Guests are obliged to always wear protective masks when situated within the accommodation area and adjacent public area. Guests are also obliged to maintain self-hygiene practices while being or staying in the accommodation.


The complete cleanliness and hygiene standard criteria applied can be read here.

Additional Information:


  1. THE “CLEANACCOMMODATION CAMPAIGN IS PART OF OUR PROACTIVE EFFORT OF COMPLIANCE TO STANDARDS IMPOSED BY THE WHO. THE “CLEANACCOMMODATION” ICON IS NOT A GUARANTEE FROM TRAVELOKA THAT THESE ACCOMMODATIONS ARE RISK-FREE OF ANY CONTAGIOUS DISEASES. YOU ARE REQUIRED TO MAINTAIN CAUTION AT ALL TIME, PERFORM PERSONAL HYGIENE PROTOCOL, AND APPLY SOCIAL AND PHYSICAL DISTANCING DURING YOUR STAY AND ANY OTHER ACTIVITIES WITHIN THE ACCOMMODATION.
  2. The standards used as a reference in self-assessment by our accommodation partners are extracted with adjustment from several guiding criteria published by the World Health Organization (WHO), limitedly circulated among parties within the tourism industry. The complete criteria are accessible here.
  3. In ensuring the compliance of the new cleanliness and hygiene standard among accommodation partners, an assessment method is taking place -in this case, a self-assessment method. Accommodation partners will execute a self-check based on the provided guidance and criteria and officially declare that they have provided genuine and accurate information.
  4. Traveloka is not a certifying body or a surveyor and the compliance of cleanliness and hygiene standard is fully reliant on the declaration of the accommodation partners. Declared items are limited only to the items available on the explanation page of the program.
  5. Changes may apply to the cleanliness and hygiene standard based on the development of standards published by relevant and competent organizations such as, but not limited to, the WHO.

Certificate of Authority to Operate (CAO) by the Philippines Department of Tourism

In the Philippines, accommodations that are considered clean and safe will be given the Certificate of Authority to Operate (CAO) by the government through the Department of Tourism.


Having CAO signifies the accommodations have undergone physical inspection that proves they meet and comply with cleanliness and health standards for the operation of tourism facilities and services.


To access the complete checklist of the criterias used in CAO certification, kindly check this link: https://www.philippines.travel/safetrip