Fairfield by Marriott Inn & Suites Calgary Downtown

Staff is friendly and helpful

Great location

They scammed ~$190, purposefully not telling use ahead of time about Valet charges and did not give us an option to park the car ourselves. When we asked them about the parking they just said please park it in the front of the hotel and they'll park it as they have two parking lots. and no other info was shared. After two days when we checked out they handed an invoice for ~190. Moreove the food was bad and service was poor. we had requested for full room service when we had stepped out for ~6hrs, just to realize that nothing was done when we returned back.

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Arrived at around 21PM and they did not have the room ready. Very inconvenient for tired travelers. Though front desk maintained a good attitude and appeared helpful, she simply asked us to contact the manager on our own to sort things out. Truly not recommend it as we weren’t the only ones without rooms to check into; Another group trying to check in faced the same problem, waiting for the late checked out room to be ready. Only reason for the 4 stars was I had a good nights sleep. PS- one of our three room was not cleaned to standard with hair on the pillow and sticker in the sheet…

The lack of parking and signs even while checking in is a big challenge. The room was ok. Nothing special here.

Valet parking was great, breakfast was awesome. Bathroom was spotless

Great hotel. Close to many dining options including walking distance to Calgary Tower. My only complaint was low water pressure in the shower. Also, although we did not have a car, we did notice the on premise parking is very limited.

Except for the low water pressure in the shower in the room we stayed in from 7/11 to 7/14, the hotel and staff was great. We did not have a car with us, but we dis notice very limited parking on premises.

The room is clean.

We had multiple flight cancellations that meant we needed to adjust our stay, but despite us giving the reservations team plenty of notice and choosing to stay at their sister hotel at Montreal airport, they were very unhelpful and unsympathetic. Because it was Calgary Stampede and the notice we (voluntarily) gave, they would've almost certainly have charged another family for use of our room, but still charged us in full, hiding behind the T&C's. Very disappointing.

The staff here are friendly, and the check-in and check-out process was quick and easy. The hotel is clean, well-maintained, and conveniently located near plenty of restaurants and nightlife. The hotel provides housekeeping every other day during your stay, and you can also request service by calling the front desk. The only issue we experienced was that we requested housekeeping on a day it was being offered, but no one ever came to clean the room. Aside from that, we had a pleasant stay.

We had a great experience

The hotel was great. Location was terrific for our needs.

The service was not to the level we excepted for a Fairfield Marriot. Would not recommend this location given the lack of service and cleaning of rooms. We had to ask for basic things like towels and toilet paper.

I am a loyal Marriott member and regularly choose Marriott properties for both family travel and business. Unfortunately, I would not recommend this particular location based on our experience. The level of customer service and attention to basic guest needs was well below the standard I have come to expect from Marriott. I requested housekeeping every other day during our five-night stay, yet our room was not cleaned. It reached the point where I had to request toilet paper before we completely ran out. Basic room maintenance and cleanliness should not be something guests have to chase down, especially at this price point. We stayed only because I was travelling with my family and did not want the disruption of moving everyone. Had this been a business trip, I would have checked out and found another hotel. The room itself also had some challenges. The curtains are not true blackout curtains, which may seem minor, but during July with extended daylight hours, it significantly impacts comfort and sleep quality. The location is convenient for the Stampede, which is a positive. I also want to recognize the valet team(only parking options), who were excellent, and the breakfast attendant, who was friendly, hardworking, and did a great job keeping everything stocked. That said, the lack of housekeeping, follow-through of the front desk team, and overall service overshadowed those positives.

Location and breakfast were excellent.

Great place

Property is very clean , break fast is also good. Parking cost is extra $40 for whole day i

Thanks to the hotel staff for providing my request for an accessible room. Everything was fine except there was an issue with the walk-in shower. There is a 4-inch gap between the bottom of the shower curtain and the floor, which results in water splashing out and flooding the bathroom floor while bathing. Have reported to the front desk, and the maintenance staff visited our room to assess the situation. He said it's a problem being overlooked when renovating the bathroom to accommodate accessible customers. He provides us with towels to line across the shower so that water leaks out will not flood the rest of the bathroom floor. Hopefully, management will have a permanent solution to fix it.