InterContinental Hotels SANTIAGO by IHG

On arrival, we were informed that the room was not yet available. In the end we finally got into it after 5pm. The first night's sleep was fitful due to the AC not operating properly. Despite servicing the next morning, the same problem occurred the second night. In the middle of that night we were offered a temporary room to sleep in and then finally relocated to another for the third and final. night. Front line staff were sympathetic but not empowered to fix the problem. Otherwise, should note some staff that were helpful: Valentina in the business lounge, the travel concierge and the gym attendant. The business lounge refreshments both morning and evening are nicely done but the rooms in that tower are not as current as the new tower. Breakfast service in the new/main tower is uneven as is the quality. Nice quiet pool on the top of the main tower (- just above the gym). Hotel is located nearby a very large mall and a variety of restaurants though distant from the historical downtown.

Location Location Location I arrived Saturday night, slept well woke up had breakfast and attended my Sunday meeting All in the beautiful InterContinental Hotel It doesn’t get any better than that !!!

Clean comfortable room. Lovely welcoming staff.

Wonderful staff, clean beautiful hotel and great beds and pillows

Excellent location, great staff attention

Exactamente lo que me gusta

Na

Room was nice, clean and spacious, breakfast was excellent, people were very friendly and helpful. The hotel itself is a little tired, but it was still a very nice day.

Room was fine. Service was lousy.

Super spacious room, perfect location, a lots of restaurants and shops around. The staff is super professional and always fast to resolve any issue.

We loved the staff and the pool on the 19th floor. The pool was great, and the view from up there was fantastic!

ok.

The location is fabulous, close to everything and within walking distance of restaurants. I loved that. The staff is the friendliest I've ever experienced in Chile, but the hotel urgently needs to renovate or wash its carpets in the common areas.

Exceptional staff.

Excelente service

First time staying at the old part of the hotel. Rooms need to improve! There is a huge difference with the ones in the modern part.

Good Service

Great Executive Lounge!! Comfortable beds and quiet rooms. Staff does not seem interested in the clients. This seems to be a hotel for tour groups. Service in the Executive Lounge is very nice but outside that environment, I was treated like on of ‘the herd’ very impersonal. Too bad

Nice hotel.

the pool is lovely as location and seting