InterContinental Hotels SANTIAGO by IHG

Personal muy atento, camas cömodas, desayuno muy variado

this hotel is not what you could expect when booking an interconti. everything is scrached, broken, dirty. black mold in showers, non working devices, carpet where you‘d like to put your bare feet on. the whole hotel is a desaster and needs to be restored completely.

It was good, as expected of the Intercontinental

We were very impressed with this hotel. When we arrived the reception staff were friendly and efficient, and the concierge was very helpful. Our room was a good size, very comfortable with excellent amenities. We visited the bar and again the bar staff were great, making a visit there a very enjoyable experience. The hotel is in a very pleasant neighbourhood with some great places to eat close by. It is a short subway ride away from the older parts of the city. Overall, we thoroughly enjoyed our stay and would certainly recommend this hotel.

Great rooms! Great AC!!

While we only spent one night the room clean and comfortable along with a great staff. Food at the bar was quite good

We recently stayed at Intercontinental in Buenas Aires and it was spectacular, 5 star. Expecting a somewhat similar stay, but Santiago has not been maintained with dirty carpets, chipped paint and marble, torn shears, wallpaper ripped, a bed of dirt where plants once were in the lobby, etc. It needs updating or management that cares. Very disappointed!

On arrival, we were informed that the room was not yet available. In the end we finally got into it after 5pm. The first night's sleep was fitful due to the AC not operating properly. Despite servicing the next morning, the same problem occurred the second night. In the middle of that night we were offered a temporary room to sleep in and then finally relocated to another for the third and final. night. Front line staff were sympathetic but not empowered to fix the problem. Otherwise, should note some staff that were helpful: Valentina in the business lounge, the travel concierge and the gym attendant. The business lounge refreshments both morning and evening are nicely done but the rooms in that tower are not as current as the new tower. Breakfast service in the new/main tower is uneven as is the quality. Nice quiet pool on the top of the main tower (- just above the gym). Hotel is located nearby a very large mall and a variety of restaurants though distant from the historical downtown.

Location Location Location I arrived Saturday night, slept well woke up had breakfast and attended my Sunday meeting All in the beautiful InterContinental Hotel It doesn’t get any better than that !!!

Clean comfortable room. Lovely welcoming staff.

Wonderful staff, clean beautiful hotel and great beds and pillows

Pésima atención, llegué al hotel y la persona del font desk Ignacia me dijo que no tenía reservación y que el hotel estaba lleno. Me tuve que ir a otro hotel. Después tuve que regresar porque en hotel.com me dijeron que el Sr. Carlos desvía que ahí estaba la reservación, yo ya instalada en otro hotel regresé solo para. Que Carlos me dijera que Ignacia se había confundido y no había encontrado la reservación. Conclusión ahora estoy en espera del rembolso, mandando correos y mensajes por algo que no fue mi culpa.

Excellent location, great staff attention

Exactamente lo que me gusta

Na

Room was nice, clean and spacious, breakfast was excellent, people were very friendly and helpful. The hotel itself is a little tired, but it was still a very nice day.

Room was fine. Service was lousy.

Location

Super spacious room, perfect location, a lots of restaurants and shops around. The staff is super professional and always fast to resolve any issue.

We loved the staff and the pool on the 19th floor. The pool was great, and the view from up there was fantastic!