Graduate Cambridge

Hotel was nice and located in a great location to access everything around highly recommend

Lovely bar and room. We’ll definitely go back. The staff was lovely too

This is a supposedly high end hotel charging an exorbitant amount of money on the basis of its riverside location but failing to deliver on the basics such as cleanliness, maintenance and managerial oversight. We arrived 18 minutes before the stated check in time of 1500; on asking if the room was ready a very loud receptionist informed me in no uncertain terms that check in was at 1500. I suggested we did the paperwork by which time it was 12 minutes before check in but she would not budge on releasing the room. A small issue, but the manner in which it was dealt with was borderline intimidating; not a great start. We then made it to the room to discover: two "proper" tea bags for two people for 24 hours - the remainder all flavoured novelty teas - and two tubs of milk. These were both topped up on request but honestly, at over £230 for the night this really was poor. Fast forward to my first visit to the loo: no brush which always irritates me and usually means me having to use my hand and some loo paper if I don't want to leave a dirty bowl for my wife to discover later. And then - on lifting the seat - dark brown liquid stains that appeared to be rust oozing from the hinges. Needless to say, I called this in at reception where I was dealt with by a much less intimidating receptionist and the bathroom was recleaned while we went out and in answer to my request for compensation for this episode they waived the parking fee for our stay.

Staff on check in was not very trained or helpful. Once we got into room items missing such as TV remote. Day 2 the rooms had not been refreshed by 20:00. Other staff at reception very helpful and apologetic and issues sorted straight away.

We had a fabulous stay here. The room was very clean and comfortable and quirky. Lovely to sit by the river and enjoy some delicious cocktails. Bar staff were lovely and even gave my hubby a Birthday drink which was a great touch. Finished off with a swim, jacuzzi and steam room. Very enjoyable stay!

Awesome location and amazing room. At first we thought ground floor in this area would be loud- but- noooooo! We were close to amazing gym and pool- and nobody ever walked past our windows. View was amazing! Staff provided some single sheets for us- as the summer was quite hot. Sitting areas both inside and out were a really nice amenity- as we were here 7 days- so having extra space was a bonus.

Lovely cosy hotel, great air con in the room. Gets busy in the lawn grass area - but so fun to watch the boats and cows go by. Breakfast was nice enough- the poached eggs were a little vinegary. We had a lovely stay. The decor is so cool 😎

Nice size room, a bit dark and no good lighting near a mirror for makeup. Good air conditioning in heatwave and lovely garden for dinner and drinks.

We love it here but iv

Property location was superb. Staff was excellent.

Furnishings were old English and the bath hardware was first class. The bed was comfortable

Great place to wander around Cambridge as a base! Great bar to enjoy a drink with family and friends!

Really enjoyed our stay, the staff was excellent, the room was clean and nice, and the breakfast was very good. The front desk was very cordial, pleasant, and very helpful.

Lovely stay in a very nice room overlooking the river—and the cows grazing freely among picnickers on the green opposite. Great location as just a few minutes walk from King’s. We would go back there again in a heartbeat.

Front staff knew my name as the week went on. Impressive!

Super great location, rooms are really tastefully themed to Cambridge uni - and the staff are lovely. I'd definitely stay again

Highly recommended. Perfect location central to everything in Cambridge. Great accommodations, quality linens, amenities, great staff, food & service. I woukd have a hard time knowing what else to ask for!

Ideal place for overnight in Cambridge!!! Location could not be better: 4 min walk from Kings College. Beautiful rooms, traditionally appointed, with Nespresso machine. Amazing full breakfast, cozy bar area. Lovely swimming pool with River view. Nice and helpful reception staff. Don't look anywhere else.

In the heart of Cambridge, close to ‘major sites on the River Cam is the Gem.

Charming hotel, great location