Hilton Liverpool City Centre

Lovely and

Y

Great location, easy access to docks, shops and bars. Paid for more expensive room. Sadly a few negatives that spoilt our special occasion. Pre-ordered a bottle of white wine for room on arrival, was told to provide my email address for a link to pay which never arrived despite me chasing for it. Red wine was left. Tried QR code for room service but it didn't work and went to an error page. Tried phoning room service but it just kept ringing off. Tried consierge and they messaged that we should call room service, tried room service again but just kept ringing unanswered. Went to bar and very nice member of bar staff said she would swap it for us since getting no answer off room service. Both bottles were under £35 on their wine menu. Hotel charged £45 for the wine to my card. Iron burn on carpet near bed. Mini fridge had obviously previously been installed but no longer there as a facility. Looked clean enough on arrival but layer of fibers/dust on everything by the time we returned from our evening out and sinuses felt the presence of this through the night. Not even a free bottle of water, one can of water left for 2 people at a cost of £2 if we used it. Quite disappointed as I paid for a more expensive room thinking it would mean better facilities and service, turned out no different to a budget friendly room we'd stayed in previously in the same hotel, barring maybe a couple of square feet of space, though the previous room was perfectly spacious and had no fibers/dust.

Yes shops very near by room clean staff friendly

Ice machine on executive room floor has been ripped out of the wall. Deluxe room does not include a safe, nor fridge (only an empty place where it clearly used to be), nor biscuits with the tea/coffee supplies. Two cans of water with a note saying they would incur a £2 charge each if opened. Come on, Hilton…put an empty fridge in the room, a 2L bottle of water on the shelf, and 2 cheap shortcake biscuits on the tray. And fix the unsightly hole in the wall where an ice machine once stood right near the lift! Oh, and hotel front door gets locked at midnight. Keycards don’t work. Need to ring for night staff to come to open the door…which feels rather childish for an upmarket hotel in a bustling major city centre.

Arrived with a booking confirmation with 3 children to be told and turned away with receptionist telling me there was a error on system I shouldn’t of been allowed to make booking hotel was fully booked I had to leave and contact hotels.com who I rang and kept on the phone while speaking to reception assistant who then said they would find me a room as I had children with me , the first two people of the front desk was quite happy to turn me and my family away .

It was disappointing that all night you could hear the lift going up and down

Great stay from start to finish. Great staff great room.

Staff were excellent

Great location, very helpful staff

Room was spotless and super comfy - great views! My daughter was here for a gig and the venue was really convenient for that - I had food in the bar, staff were excellent and the pizza was outstanding- would highly recommend and would stay here again!

Room ready early

The hotel was over-sold which meant we didn't get one of our rooms. A member of staff told us this happens a lot and there were 3 other in the same position as us that night! Shame on Hilton and Expedia for knowlingly over selling and ruining customer's travel experience

great location, and hotel was perfect

Great hotel, right next to Liverpool One

Beautiful room overlooking Liverpool One with a very comfortable bed. Fantastic breakfast service however room was slightly crowded - need to think about table spacing. Service and quality of food in restaurant was fantastic!

Very comfortable room

Lovely

The room was lovely, very clean and had everything we needed in it. Really quiet too which was a bonus.

Didn’t have breakfast room was tiered and needs an updated