Hilton Liverpool City Centre

Hotel is amazing staff are really great helpfull.at all times very clean organise best hotel.in liverpool

Super central location

easy check in. rooms always spotless

Outdated, worn, AC didn’t work in one of our rooms (we had a few for the family)

it was ok

Staff were helpful with luggage storage and check in process was seamless. Very good location as it is a close walk to Royal Albert Docks and right next to Liverpool One.

Excellent location for visiting Liverpool - just across from Albert Dock and it’s tourist attractions and restaurants. Modern hotel, very comfortable air conditioned room

Good location , Excellent Breakfast . Friendly staff .

Room really clean and very comfy bed! Lovely view from our room! Perfect

Excellent location and very competively priced too

Excellent location and lovely staff. Felt the hotel was expensive for what you get- no mini bar in the room, no safe, tired looking furnishings. However, still rated as good.

The only complaint was there wasn't any biscuits in the room to dip in my cup of tea

Hi, my wife and I stayed in the Presidential Suite for a 1 night stay Good bits - staff were super friendly and helpful, location was great, view from the room was exceptional. Bathroom in the suite was awesome and breakfast was nice. The rest - the hotel was a bit tired, elevators had interior panels missing, corridors were dingy with emergency lighting backups plugged into sockets all along the walls, the room itself was also tired, furniture was dated, chipped and poorly maintained. We paid c. £750 for the room and I've stayed in nicer suites in the UK, in other major cities, for much less. The Hotel needs a bit of investment.

Was ok hotel nice reception and bar area rooms basic really for a Hilton thought maybe bit more luxurious really

Amazing stay for our special anniversary! Jonny, the Concierge, was just brilliant! He couldn’t of been more helpful.

Simply needs a total refit every where you looked something needed doing second time at a Hilton hotel now and the standard of the hotel is far from what the image of the brand portrays.Can honestly say for what your offering might as well have gone to travel lodge at least I’d be expecting 3 star.

Clean room brilliant staff very helpful

Here for 1 night. Excellent location very close to shops, bars, Albert Dock. Very friendly staff and room had a great view.

Disappointing trip to the Hilton Liverpool. Let’s start with the room. There were no tissues in the bathroom. The TV had a radio guide but no tv guide. The shower pressure is dreadful due to the hotel adding water saving shower heads. Then as we were staying for 2 days the room was not cleaned and we were left with no coffee or tea milk, damp towels, bed unmade and previous nights room service pizza when we returned to the room the following day at 5pm. Had to complain and got bits sent up one at a time. Shower pressure As for the breakfast the 3 coffee machines all ran out of beans so had to wait for them to be filled. The egg chef was extremely rude when asked for poached eggs and after he had cooked them he bypassed me and put them all in the tray despite me standing there waiting for them. Went for ice and at the machine next to lift was out of order as was the shoe shine. Basically place seems to be a bit run down which is a shame as its location and appearance you would expect better.

Cooked breakfast was luke warm rather than hot. Good selection. Room lacked plug sockets and 2 didn't work at all. Made it difficult to make hot drinks in room. Room itself was clean. There was a broken tile o n bathroom floor. Customer service was let down by a couple of staff who did not seem to want to help.