Mercure Bournemouth Hotel and Spa

Overall, mixed experience - building was fine, check in efficient, pool area nice. Arrived to the room and it was a nice room with great air con. After a while we noticed that the over-bath shower wasn’t working-couldn’t switch water from taps to shower head. Went to reception, who sent someone along to take a look. A maintenance worker did come and fix that issue. Tried (again) to use the shower to find the water had mostly been switched but was weak, and that the movable attachment for the shower head would no longer stay up, leaving the shower head waist-height. That may have just been workable, but the shower head also only faced the wall, as when the shower head was replaced it no longer fit the attachment. We had somewhere to be that evening so asked reception on the way out if they could take a look again. We didn’t expect it to be that night but we were abruptly informed all workers were home so not possible. We were told it would be looked at the next day. After our evening out we realised there wasn't a TV remote in-room. We called reception, who said they had one spare but we’d have to collect. After collecting, we’d been given a different brand remote which didn’t work with the TV. As we were then out at a wedding the following day, we didn’t manage to use the TV (the next morning reception did provide a remote which worked). Following our day out, we got back and no one had fixed the shower, and no housekeeping had been either, which was very disappointing.

Good location and staff are friendly. If the hotel is very busy, parking space may be limited.

I liked staying at this hotel. Excellent location. Easy access to Bournemouth Beach and Pier. Comfortable room. Nice Bar and Garden. A/C and pool were lifesavers on some of the UK’s hottest days this summer. The room carpets need to be better cleaned. The things that have not yet been remodelled are a bit run down. Looks like there has been a selective facelift on the property w/out yet upgrading more costly repairs. But still, it was a nice stay. 7.5 out 10, I would say, with notable bright spots being location, A/C, pool, friendly staff, bar and garden.

Sorry,būt car parking is to ...

Staff are very welcome and kind specifically the receptionists. Food was also amazing. Lovely swimming pool

Nicely upgraded hotel but wifi was very patchy and no telephone in the room to contact reception!

This is a really great place to stay and is central to whatever you want to do around Dorset etc

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Breakfeast was good. Wish the shower head was higher in the bathroom, had to kneel to have a shower. Nice hotel in a good area.

Room was clean and tidy, most of staff was lovely,

All good

Surprised that parking needed to be paid for but then no spaces. This should have been clear on booking.

The staff were very helpful,and if you wanted anything they were there to help,Room was clean but dated,could do with a little tender care,shower was ok,it was quiet through the night,breakfast was the best we have had for a long time bar was good could do with a couple extra beers on tap ,

Lovely hotel, although they have just closed for a refit there are still some areas that need doing .

You cancelled the rooms at the last minute without any explanation at all - truly terrible customer service!!

Nice and clean bar and reception also Cecil from the housekeeping team was excellent

Spacious room with complete amenities

I was very pleased with most aspects of my stay; however, the absence of an in-room refrigerator was inconvenient. It necessitated frequent requests for ice and water, and I was disappointed when staff informed me that I would be charged for additional water requests. On a positive note, the staff were excellent. Julian, in particular, delivers top-tier customer service.

No heating in the room. Had to complain to get a noisy air heater which didnt arrive until after 11pm. Lift stopped working during the evening and i was on top floor. Room was noisy from neighbouring rooms.

Good space