Mercure Bournemouth Hotel and Spa

Lovely hotel well located for town and beach etc Excellent bar and staff

Lovely hotel, had a great time.

I choose this hotel as it advertised sound proofed rooms, a gym and a pool/spa. Not the case for sound proofing, I had a family above me, could even hear them snooring. The Gym was terrible and the Pool wasnt very good either. I would of stayed elsewhere and gone to a proper gym if i knew. Mostly the hotel was done up well for an old building. Room was comfy and hotel staff good. Had to pay £10 for parking which seemed a bit odd though considering.

Room was not suitable for a family at all, was filthy with visible mould too. We were put on the top floor ave the lift broke 3 times on our 2 night stay. Highly don’t recommend this place at all

Food is great, location is great as its few minutes away from the seaside. The room is modern, clean and neat. Everything was superb. The only down side was the rooms were not sound proof. As me and my toddler walked at the corridor coming back to our room, we can clearly hear people moaning and the bed moving--- clearly they were being intimate to the next level. We can hear as well someone having a shower as we passed by. Would I recommend? Yes if you are staying without children.

Location was ok. The hotel is tired and needs updating or replacing. It is cheap and is dog friendly. There are better alternatives though.

When arriving at the hotel the staff was amazing. Check in was simple and stress free. I was given a room which didn’t have a walk in shower at first and did request this and eventually the staff provided me with the walk In shower. Can’t fault the experience. Restaurant menu could have more of a variety but overall great. Defo stay again

The room was very nice but had wooden floors. Not a major problem until the room above with similar flooring was occupied. Very noisy. The Gym is very tired with old equipment. I do dislike arriving to a hotel which I have prepaid for to be immediately hit with a second bill for parking.

Very disappointed had executive room so paid more but apart from bigger tv dissapointed

Nice rooms, easy check in, great location walking distance to the sea, restaurants and bars.

Do not stay at this hotel. Poor

Go to hotel to stay in Bournemouth. Friendly staff and clean comfortable rooms.

Great position for the beach and town centre.

Noisy neighbours

Had booked to stay an extra night, staff couldn’t find booking and were rude and dismissive when showing all the confirmation emails. Not helpful at all

It was ok

It was a terrible experience, The Shower had very low water pressure, and couldn't take a shower. couldn't even sleep a bit at night since I couldn't take a shower. Told they couldn't fix it as the maintenance person clocked out at 8PM. TV was not working in the room. I booked it to have a nice relaxing holiday in a 4-star hotel. this is a run-down 1-star hotel. Cancelled the second night in the hotel but they didn't even refund fully only refined partially for the second night.

So the stay was good but not it’s normal excellent standard, a few issues with the room - bathroom needs re-siliconing and some tlc, toilet had limescale marks and replacement towels smelt like cooking oil (so I just reused the same towel I had hung up)- I have stayed here 4 times previously and this is the first time the standard slipped (perhaps it’s was just luck of the draw). Also on one of the nights there was a dog in the hotel in a room and it was barking for about 3 hours (after an hour both myself and another person in a neighbouring room complained - staff contacted the owners who went out but took their time returning) I agree to make allowances but perhaps the hotel need to have a stricter policy about leaving animals alone in the rooms so it doesn’t disturb other people’s sleep as some were there as leisure guests however I was on a business trip (or perhaps group leisure guests and business guests separately).

Our room was not comfortable and the air conditioning wasn’t working. The walls were all marked and dirty, and the bathroom toilet was not clean upon arrival.

Faulty air conditioning made for a hot and uncomfortable night. Very keen waiting staff cleared away our teas when we were getting our breakfast buffet. On the other hand room was nicely decorated, good bed, well cleaned.