Nicely upgraded hotel but wifi was very patchy and no telephone in the room to contact reception!

This is a really great place to stay and is central to whatever you want to do around Dorset etc

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Breakfeast was good. Wish the shower head was higher in the bathroom, had to kneel to have a shower. Nice hotel in a good area.

Room was clean and tidy, most of staff was lovely,

All good

Surprised that parking needed to be paid for but then no spaces. This should have been clear on booking.

The staff were very helpful,and if you wanted anything they were there to help,Room was clean but dated,could do with a little tender care,shower was ok,it was quiet through the night,breakfast was the best we have had for a long time bar was good could do with a couple extra beers on tap ,

Lovely hotel, although they have just closed for a refit there are still some areas that need doing .

You cancelled the rooms at the last minute without any explanation at all - truly terrible customer service!!

Nice and clean bar and reception also Cecil from the housekeeping team was excellent

Spacious room with complete amenities

I was very pleased with most aspects of my stay; however, the absence of an in-room refrigerator was inconvenient. It necessitated frequent requests for ice and water, and I was disappointed when staff informed me that I would be charged for additional water requests. On a positive note, the staff were excellent. Julian, in particular, delivers top-tier customer service.

No heating in the room. Had to complain to get a noisy air heater which didnt arrive until after 11pm. Lift stopped working during the evening and i was on top floor. Room was noisy from neighbouring rooms.

Good space

Checked in online and still had to fill out forms at the desk. Room wasn't clean, soiled carpet, hairs in the bath, bathroom light not working, bed very uncomfortable, 2 single beds stuck together, and a baby cot left in ro

Brilliant location, lovely room

Room needed love, stains on carpet, pencil mark on wall, chipped paint on wood work, no toilet roll .... fire alarm at 5:40, staff didn't know what to do, no seniors staff at the hotel.

Lovely spacious room, super cosy bed and good breakfast

Don’t know about the bar. Breakfast was as expected. The usual fare and was ok.