What do past guests say about The Roker Hotel, BW Premier Collection?

The Roker Hotel, BW Premier Collection is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

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The Roker Hotel, BW Premier Collection

Name: The Roker Hotel, BW Premier Collection
Address: Roker Terrace, Sunderland, England, SR6 9ND, Roker Terrace, SR6 9ND, England
Rating: 8.4

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8.4

/10

Very Good

1,003 reviews

What Guests Say About Their Stay

martin

10.0

/ 10

Bar and bar food was lovely breakfast was very tasty and more than enough choice we had a lovely big room overlooking the sea its an old building but in nice condition rooms clean plenty of free parking great location and the staff were genuinely very friendly and helpful we were warmly treated by everyone

Mike

10.0

/ 10

The receptionist was fantastic very friendly and informative and very professional the bar staff where also excellent and I had a very good meal

Steve

10.0

/ 10

Good value hotel, right on the seafront and a short drive into the city centre. Nice bar and restaurant facilities

In the Area

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Roker Terrace, Sunderland, England, SR6 9ND

Main Facilities

Laundry service

Parking

Luggage storage

Elevator

Express check-out

Disabled access friendly

The Roker Hotel, BW Premier Collection is a hotel is located at Sunderland. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around The Roker Hotel, BW Premier Collection

Roker Terrace, Sunderland, England, SR6 9ND

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Lobby The Roker Hotel, BW Premier Collection

Discover More About The Roker Hotel, BW Premier Collection

General
In Sunderland (Roker)

Location
A stay at The Roker Hotel, BW Premier Collection places you in the heart of Sunderland, within a 5-minute drive of Whitburn Sands and Stadium of Light. This hotel is 12 mi (19.3 km) from Quayside and 12.5 mi (20.1 km) from St. James' Park.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Whitburn Sands - 1.1 km / 0.7 mi
Stadium of Light - 2.3 km / 1.4 mi
Sunderland Empire - 2.5 km / 1.5 mi
Sunderland Museum - 2.8 km / 1.7 mi
Mowbray Park - 2.9 km / 1.8 mi
University of Sunderland - 3.2 km / 2 mi
Souter Point Lighthouse - 5.2 km / 3.2 mi
Marsden Beach - 6 km / 3.7 mi
The Marsden Grotto - 6.4 km / 4 mi
West Boldon Lodge - 7.8 km / 4.8 mi
Boldon Business Park - 8.5 km / 5.3 mi
Ryhope Engines Museum - 8.8 km / 5.5 mi
Herrington Country Park - 9.1 km / 5.7 mi
Grahams Point - 9.3 km / 5.8 mi
Penshaw Monument - 9.9 km / 6.1 mi

The nearest airports are:
Newcastle Intl. Airport (NCL) - 31 km / 19.3 mi
Durham (MME-Teesside Intl.) - 61.2 km / 38 mi

The preferred airport for The Roker Hotel, BW Premier Collection is Newcastle Intl. Airport (NCL).

Renovations
The following facilities are closed seasonally each year. They will be closed from December 25 to December 26:

Dining venue(s)
Meeting facilities

The following facilities are closed on New Year's Eve:

Bar/lounge
Dining venue(s)

The following facilities are closed on Sunday:

Dining venue(s)

Facilities
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and wedding services.

Business Facilities
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and 2 meeting rooms. Free self parking is available onsite.

Dining
Grab a bite at Poetic License, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to 9:30 AM for a fee.

Rooms
Stay in one of 43 guestrooms featuring LCD televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as desks and electric kettles.

All facilities in The Roker Hotel, BW Premier Collection

Functional Hall

Lobby

Exterior

Bedroom

Others

Food and Drinks

Breakfast
Snack bar

Connectivity

Free WiFi

General

Banquet
Ballroom
Parking
Terrace

Accessibilty

Disabled access friendly
Accessible parking

Public Facilities

Smoke-free area
Coffee shop
Coffee/tea in lobby
Elevator

Hotel Services

Laundry service
Express check-in
Wedding service
Luggage storage
Express check-out
Multilingual staff
24-hour Receptionist

Business Facilities

Conference center

Accommodation Policy & General Information in The Roker Hotel, BW Premier Collection

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Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Only registered guests are allowed in the guestrooms.
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.

For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.

Check-in/Check-out Time

Check-in:

15:00 - 00:00

Check-out:

Before 11:00

Fee for cooked-to-order breakfast: approximately GBP 12.95 per person
Early check-in is available for a fee (subject to availability)
Late check-in fee for check-in between 11:00 AM and 1:00 PM
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Allowed

Professional property host/manager, Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western), Contactless check-out is available, By ocean, Beach nearby, Noise-free rooms not guaranteed, Cashless transactions are available, Contactless check-in is available

General Information

Popular Facilities
Check-In / Check-Out Time	From 15:00 - 00:00 - to 11:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The Roker Hotel, BW Premier Collection	43
Number of floors in The Roker Hotel, BW Premier Collection	3
Another facilities in The Roker Hotel, BW Premier Collection	Breakfast, Snack bar, Free WiFi, Banquet, Ballroom

Frequently asked question in The Roker Hotel, BW Premier Collection

What is normal check-in & check-out time at The Roker Hotel, BW Premier Collection?

The standard check-in time at The Roker Hotel, BW Premier Collection is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00

Does The Roker Hotel, BW Premier Collection provide breakfast?

Yes, The Roker Hotel, BW Premier Collection provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of The Roker Hotel, BW Premier Collection?

The Roker Hotel, BW Premier Collection is a 4.0-star hotel.

How many floors does The Roker Hotel, BW Premier Collection have?

The Roker Hotel, BW Premier Collection has 3 floors.

How many rooms are available at The Roker Hotel, BW Premier Collection?

The Roker Hotel, BW Premier Collection has 43 rooms in total.

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More Reviews from Other Guests in The Roker Hotel, BW Premier Collection

Overall Ratings & Reviews The Roker Hotel, BW Premier Collection

Other sources (1,003)

8.4

Very Good

From 1,003 reviews

Cleanliness

8.8

Room Comfort

8.2

Service and Facilites

8.8

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Traveler Reviews The Roker Hotel, BW Premier Collection

Number of reviews per page

Top reviews

Paul

with Partner

8.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

Excellent breakfast, comfortable, clean room, friendly staff

Angela

6.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

A long way to to my room and steps involved which could have been pointed out when I registered. Difficult to locate my room even with the help of two other guests. Breakfast was disappointing considering the price. Poor choice if not eating meat. Cereal choice poor. Cheese tasteless.

Michael

with Partner

8.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Great location, nice large rooms but no fridge in the room.

martin

with Friends

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Sharon

with Partner

6.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

Hotel is in need of a refurbishment. Bar area looks tired. Not enough staff available to clear tables (even though bar was not busy!). Breakfast average. Girl serving disinterested and spent most of the time we were in tossing cutlery into a tray quite loudly.

Keith

with Partner

8.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

Everything was good. Rooms clean tidy with lovely bedding and white fluffy towels. Staff polite and helpful. Breakfast buffet style and a little sparse when we went down but staff did bring the items when we asked for them. Great location across the road from the beach and short walk to bars and restaurant.

Amanda

with Children

4.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

The property is in need of some tlc, our room looked shabby with cracked tiles on the bathroom floor that were an accident waiting to happen. The breakfast was the worst we’d ever had in a hotel with a couple of bits or cheddar cheese, cured meats left at 9.30am when breakfast finished at 11am. Food wasn’t replenished despite asking staff if they could add more cheese, meats and fruit. But then when a group of people showed up they bought out more reserves! The best bit about the hotel was its convenient location to the beach and Roker pier and lighthouse. We won’t be going back!!

Julie

with Partner

4.0

/10

Reviewed 18 week(s) ago

Hotels.com verified review

Booked a cosy room it was Very tired thread bare carpet chair & furniture that had seen better days room number 104 could hear the dripping toilet also could hear what sounded like a generator all night ,view was of a roof top, have stayed here many times before & had some lovely rooms but this stay was very disappointing

Marc

6.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

The stay was lovely. Extremely helpful and friendly staff. No complaints about the evening at all, until the morning. The lady that signed me in disappeared for so long, I had to eventually leave because I had run out of time. I could not get a cooked breakfast and to rely on measily continental breakfast supplied.

IAN

with Partner

8.0

/10

Reviewed 20 week(s) ago

Hotels.com verified review

Great location helpful and friendly staff. The room was very comfortable, enjoyable stay.

Mike

10.0

/10

Reviewed 21 week(s) ago

Hotels.com verified review

The receptionist was fantastic very friendly and informative and very professional the bar staff where also excellent and I had a very good meal

JOHN

with Partner

6.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

The room was clean enough ,the view from the room was great as it was at the front ,I would not have been happy if I had a room at the rear . The hotel looks like it has recently been refurbished (badly) the workmanship is dire !and done cheaply The food in the bar in the evening was a disappointment and not to our taste we had hoped for fresh fish and chips but sadly it resembled frozen fish and if the chips are to be triple cooked then try and get them crispy not soft dark brown bits of potato . The breakfast was similar only one girl serving ,we had to ask for the the fruit to be replenished ,whilst my wife enjoyed the porridge sadly my full rocker breakfast was another disappointment with the black pudding just been heated rather than cooked the bacon was full of fat ,the hash brown warm and floppy the tomato was raw and hard and to my further disappointment there was a bit of hard plastic on the tomato .that said the egg sausage and the bit of bacon without the fatwas ok ,Oh and no more covering the plates with cress . The head and base boards on the bed were very high with the mattress really close to the floor the couch was also so low that it was a struggle to get a view of the sea .

Craig

with Partner

6.0

/10

Reviewed 21 week(s) ago

Hotels.com verified review

The hotel is ok, the rooms were small and compact and basic - our room looked out on the back of the hotel and had a pigeon settling in the pipe outside, so was waken up by it each morning! We ate at hotel and the server was abrupt in her attitude and we felt we were an inconvenience being there! The cleaning staff on the morning were lovely and friendly

Paul

8.0

/10

Reviewed 22 week(s) ago

Hotels.com verified review

Everything ok great staff

phillip

with Partner

2.0

/10

Reviewed 22 week(s) ago

Expedia Group verified review

room tired and small, small double bed pushed against wall to fit in the room.

Mark

8.0

/10

Reviewed 23 week(s) ago

Hotels.com verified review

Had room 118, bed was not comfy & felt like it was fairly loose, toilet seat also very loose. Never had an issue here before, these aren’t major things though to. E honest Staff always friendly, location is excellent Will stay again

CLIVE

10.0

/10

Reviewed 23 week(s) ago

Hotels.com verified review

Very good

Steve

Friends and family with Friends

10.0

/10

Reviewed 23 week(s) ago

Hotels.com verified review

Good value hotel, right on the seafront and a short drive into the city centre. Nice bar and restaurant facilities

Georgina

with Partner

6.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

Too many stairs to negotiate with heavy fire doors - a necessity I know but difficult to open with luggage and bags in hand. Bed comfortable but pillows uncomfortable at best. Staff were pleasant. Buffet breakfast was not as hot as it should have been and very little of anything.

Jonathan

8.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

Nice room comfy bed good hotel for my overnight stay

Number of reviews per page

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Exterior 4 The Roker Hotel, BW Premier Collection

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