W6 Hotel Hammersmith

Absolutely not a 4 star hotel and not at all like photos show! Tatty, in need of a total refurbishment and not at all suitable for families with children. Booked a twin room for a mother and 10 year old child, and was put in a dingy basement room which felt unsafe and unsettling. Unfortunately we were adjacent to a neighbouring room of young people partying, shouting/laughing, coming and going banging doors, playing music and arguing until around 4am. Reported to night staff via email (11.45pm) and phone (02.38am) who had a word on each occasion, but nothing changed with volume/disturbance and we got less than 3 hours sleep. Really disappointing and would not recommend.

We were taking off premises, in an alley, in a basement room. They odor at entrance was discussing, there was mold in every corner, holes in the floor. We left and ask for a refund immediately, AVOID AT ALL COST.

Great location and had everything in the room. The floor could do with a clean

Very lacking in cutlery and crockery which as we were only staying one night wasn’t a problem, however if you were staying longer it could be. Very clean and beds were comfortable. Lots of shopping and restaurants within 5 minutes walk.

Good size room but nothing like the photos online, not the cleanest either but was handy having kettle, toaster etc

This is definitely not worth the star rating that it said it was...I would say absolutely no higher than 2 stars (at best). The only saving grace was that the sheets looked clean, and the bed was relatively comfy (and that we were only there for 1 night)!!

Was nothing like the booking page on Hotels.com.

Everythings on the doortep. Lovely building and kind staff. A little old and dated but still definitely worth the money! Would have been lovely to have had more pillows.

Damp and very cold room

The photos of the hotel are nothing like what I was expecting absolutely awful

This rates as the worst hotel I have ever stayed in. The photos on Expedia and their own website bear no resemblance to the current condition of the rooms. I was booked for two nights but on the second night decided to drive back home in the middle of the night. The bed and mattress were so worn, that I could not sleep, to compound things, there was no hot water in the morning, so I had to have a cold shower. I informed reception about this who assured me that they would rectify this. After my return to the hotel on the second day, room service had not cleaned the room , again I informed reception, who informed be that they don’t service the rooms everyday, despite their website advertising room service. At this point I had had enough and left the hotel. I was not expecting a luxury apartment but this hotel does not get even the basics right 1) Poor Bed and bedding 2} Poor shower bathroom with broken fittings and no hot water. 3 Dirty room surfaces were not cleaned and floor was not vacuumed. 4) No daily room service AVOID THIS HOTEL!

Shabby but warm, dry and secure. Bed was ok. You get what you pay for.

Staff were not on reception.Elsewhere with another customer when we arrived Polite enough but appeared very stressed and rushed. The room/ studio was not as expected. It was in another building around the corner from reception.The room was cold heating radiators did not work. Very old cables looked unsafe. The kitchen was like a cupboard it had old glasses and grubby cups. Poor facilities. Room was not as described and far from photos on the Hotels App. The windows were wet from condensation. The bed was old and dusty with no mattress protector the mattress very stained. There were no sink plugs non for the bath either!! Chipped old bath. Someone else’s “ snot” on the edge of bath. ( I can provide photos) Shower head partly blocked with silt. Mildew behind taps. Dirty toilet brush full of paper. TV didn’t use but there was no remote to switch it on and there was layers upon layers of dust behind it. The fridge was noisy all night old with dirty shelves. I could continue this “box” I refrain from calling it a room / studio was just awful. I can provide photos for all mentioned and more. I would have left but we were on a schedule with no time to find anywhere else - it was a Friday night. Ideally should have walked away or asked for a refund but circumstances after a long day did not allow. Please do not use this place especially if you have asthma it could cause a flare the facility is a Petri dish of potential illness Can NOT recommend NOT NO NO - run away!!!

Love the location friendly staff

Bathroom had several areas that weren't clean, the room in general was dusty and dirty. Lots of damaged cupboard doors in the kitchen and poorly equipped

Look elsewhere

The kitchen was convenient and in a great area with access to plenty of shops, restaurants and bars

The room we stayed in smelt strongly of damp and was mouldy. The bed frame and mattresses were clearly mouldy. Bathroom hadn’t been cleaned properly and the floors were filthy. There was disturbance from the neighbouring room consisting of a non-guest accessing the hotel and yelling outside the neighbouring room, we didn’t feel safe because of this and called front desk who were very helpful and did they’re best to solve the situation but not much could be done. Pictures on the website do not reflect the actual accommodation, Wouldn’t recommend not worth the price.

I have to say that the room in this hotel was nothing like the photos they have shown, I’m not sure which hotel that was but it wasn’t ours. The room did not feel clean, the sink was blocked and we booked the room for 2 people and were left 1 cup for coffee. The location of the hotel was good, only about 5 minutes walk away from the station which, unfortunately, we were only too happy to make on our last day.

The light was broken. A kettle would have been good.