Grand Hotel, Mumbai - Ballard Estate, Fort

Staff were incredibly helpful & pleasant through my short stay. Room was clean & breakfast fresh, as expected with an old property abit tired at areas but like the lift adds to the charm.

Perfect location for us to catch a ship the next day. Very accommodating staff. Large, comfortable room, if slightly dated. Would stay again without hesitation.

The staff were excellent. Very helpful and professional. The rooms and general hotel ambiance were very English colonial. The location was very close to the cruise terminal. The room floor was not clean. The bottom of my feet were dirty from walking barefoot in the room.

The room was spotless, the staff were always helpful and on point. Fresh water, tea and coffee each day. A large, quiet room. And a very quaint elevator, retaining the original feel of the building. Breakfast was included for us and it was simple but certainly adequate. Fruit, cereal, toast, muffins, omlettes and a good selection of Indian favourites. We ate dinner in the restaurant a few times. The food was always tasty, although not always the same as "home", but hey, it's India. If I wanted things to be the same, what's the point of travelling?

Wonderful staff who helped when my elderly father was sick. We stayed in a large family room, watch feels like a mini apartment, ideal for a family of three or four.. This is our second stay here.. The staff remembered us fondly from last year..it is located in a quiet, beautiful part of Mumbai and the hotel itself is an historic building..Will certainly stay again next time my family is in Mumbai.

The hotel was in a very central location. They told us that the hot water is only on during certain times. The breakfast buffet was decent. The staff at the hotel was very nice & helpful.

Histrical but very clean and comfortable hotel. Elevator is special.

Staff excellent

This hotel is an old hotel that could use an update. With that being said it was quite comfortable to stay in. The room was clean and in a great location. The staff was very good and the young lady who was the concierge was exceptional. She helped set up a tour for us when our hired guide did not show.

The hotel is in a good location and has some history, but had no doubt seen better days. The bed was comfortable, although the room only offered a small, frosted window, v so I could only tell if it was day or night and one what the weather was like if I heard pouring rain. The staff are helpful and welcoming

I had a wonderful experience during my stay in Mumbai, especially at a historic property located in the Fort area. Everything was great overall, but I was quite surprised to find that the hotel didn’t have any electricity backup—that's definitely something to consider. Otherwise, everything was good. Looking forward to seeing you soon. By the way, there’s one more thing I’ll share with you via email. Thanks!

Good hotel option for the area. Would come back!

Will be back

The hotel is not bad, but the rooms need renovation. The elevator only goes up to the 3rd floor and you have to walk up to the 4th floor with your luggage. The rooms are clean but they need a total change of everything inside. I wouldn't stay here again if I had another choice. The breakfast is monotonous - the same every day. The staff was friendly and helpful.

The staff were all very friendly and helpful. Also very professional. I would happily stay there again.

I recently stayed at the Grand Hotel in Mumbai, and I must say, it was a very disappointing experience. The biggest issue? Hot water is not available at all times. They have a single time slot for hot water between 6 AM and 9 AM, which is not mentioned anywhere on their website or during booking. Imagine spending the whole day exploring the bustling streets of Mumbai, only to return to your hotel in the evening and find out you can’t take a warm shower. It’s beyond frustrating! This lack of transparency feels deceptive. It’s clear why they don’t advertise this. if they did, nobody would book a stay here. A hotel that calls itself "grand" should at least provide basic amenities like 24-hour hot water. The inconvenience overshadowed any positives about the hotel. Until they address this issue, I wouldn’t recommend staying here, especially if you value comfort after a long day of travel.

Beautiful architecture with spacious and airy rooms in a great location. The room was very comfortable. The staff were very warm and welcoming and always helpful, extremely polite and ready to do anything they could to make our stay easy and comfortable. Centrally located, the neighbourhood is easy to walk around, very interesting and very accessible. A great place to stay!!

Very cute heritage building in a very nice and quiet neighborhood. Staff is friendly and professional. The gym needs a bit of care, and the room cleanliness could be better.

It is a grand old hotel that has maintained its elegant design. The staff is very friendly and helpful. The only downside was that the air conditioning unit is quite old and produced a very moldy smell.

I enjoyed my stay.