How many rooms are available at Grand Hawaii Hotel?

Grand Hawaii Hotel has 100 rooms in total.

Does Grand Hawaii Hotel provide parking?

Yes, Grand Hawaii Hotel provides parking. Please confirm details directly with the hotel.

Does Grand Hawaii Hotel provide early check-in?

Yes, early check-in is available at Grand Hawaii Hotel, subject to availability. Please contact the hotel directly to arrange this.

Does Grand Hawaii Hotel provide late check-out?

Yes, late check-out is available at Grand Hawaii Hotel, subject to availability. Please contact the hotel directly to arrange this.

Does Grand Hawaii Hotel provide airport transfer?

Yes, Grand Hawaii Hotel provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about Grand Hawaii Hotel?

Grand Hawaii Hotel is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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Grand Hawaii Hotel

Name: Grand Hawaii Hotel
Address: Jalan Gatot Subroto No. 8,Kota Tinggi,, Pekanbaru City Center, Pekanbaru, Riau, Indonesia, 28155, Jalan Gatot Subroto No. 8,Kota Tinggi,, Riau, 28155, Indonesia
Rating: 8.2

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8.2

/10

Very Good

7,736 reviews

What Guests Say About Their Stay

Joni S.

10.0

/ 10

A hotel with excellent facilities and excellent service. Highly recommended.

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T***i

10.0

/ 10

The breakfast was delicious and the staff were excellent. I'll definitely stay here again next time I visit Pekanbaru. One word for this hotel: keep up the great service.

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A***d

9.4

/ 10

The hotel's strategic location in the city center, close to culinary centers and tourist attractions. Friendly service and clean, comfortable rooms. Recommended as a quality hotel at an affordable price.

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Edi J.

8.5

/ 10

Strategic location, easy to access. Good facilities comfortable hotel. Good service.

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Bambang S.

8.8

/ 10

Grand Hawaii A very good hotel for business expansion, many plus, cefe friendly servants, care receptionists, etc., just a small sample, I asked for 2 prayer prayer mats, delivered immediately. Usually, in other hotels only 1, even some do not provide. The delivery is also very fast, I have not entered the room, the prayer mat has been delivered, as soon as I enter, the prayer mat is already inside. Clean room, soft bed, okay interior. With the price that I pay, including cheap with okay facilities like this. Usually with facilities like this in other places I have to pay 2 times. Very complete, with low price. Because with the price of 200 there is a refrigerator, save deposit box + all standard hotel facilities. Anyway, it's recommended. 😊

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In the Area

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Jalan Gatot Subroto No. 8,Kota Tinggi,, Pekanbaru City Center, Pekanbaru, Riau, Indonesia, 28155

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

Staying at Grand Hawaii Hotel is a good choice when you are visiting Pekanbaru City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

What's around Grand Hawaii Hotel

Jalan Gatot Subroto No. 8,Kota Tinggi,, Pekanbaru City Center, Pekanbaru, Riau, Indonesia, 28155

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Discover More About Grand Hawaii Hotel

Location
Staying at Grand Hawaii Hotel is a good choice when you are visiting Pekanbaru City Center.

About Grand Hawaii Hotel

For you, travelers who wish to travel comfortably on a budget, Grand Hawaii Hotel is the perfect place to stay that provides decent facilities as well as great services.

From business event to corporate gathering, Grand Hawaii Hotel provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, Grand Hawaii Hotel is a great choice for you with a large and well-equipped function room to suit your requirements.

Have fun with various entertaining facilities for you and the whole family at Grand Hawaii Hotel, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Grand Hawaii Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Are you a shopaholic? Staying at Grand Hawaii Hotel will surely spoil you for numerous shopping centers nearby.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Grand Hawaii Hotel.

The hotel’s fitness center is a must-try during your stay here.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Grand Hawaii Hotel exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Grand Hawaii Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Grand Hawaii Hotel is the right place to stay.

All facilities in Grand Hawaii Hotel

Bar, Cafe and Lounge

Fitness Center

Common Space

Lobby

Exterior

Hotel Services

Bellhop
Concierge
Doorman
Early Check-in
Express check-in
Express check-out
Front desk
24-hour Receptionist
24-hour security
Late check-out
Laundry service
Limited hours room service
Luggage storage
Mobile
Porter
Wedding service

Food and Drinks

Restaurant with AC
A la carte breakfast
Breakfast
Breakfast and lunch
Buffet breakfast
Breakfast (surcharge)
Cafe
Dining area
Early bird breakfast
Snacks
Vegetarian meal

General

AC
Ballroom
Cloakroom
Clothes dryer
Connecting rooms
Family room
Heater
Non-smoking room
Smoking area
Smoke-free
Terrace

Public Facilities

Parking
Coffee/tea in lobby
Coffee shop
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

In-room Facilities

Bathtub
Cable TV
Desk
In-room safe
Minibar
Separate shower and tub
Shower
TV

Transportation

Airport transfer
Area shuttle with surcharge
Limited parking
Car rental
Secure parking
Theme park shuttle
Valet parking

Business Facilities

Computer station
Conference hostess
Conference room
Meeting facilities
Printer
Projector

Things to Do

Barbecue
Fitness center
Garden
Karaoke
Massage
Spa

Nearby Facilities

ATM/Banking
Gift shop
Grocery
Shops
Supermarket

Accessibilty

Accessible path of travel
Disabled access friendly
In-room accessibility
Wheelchair accessible

Shuttle Service

Airport transfer (surcharge)
Ferry terminal shuttle
Airport transfer

Sports and Recreations

Fitness center

Connectivity

Free WiFi

Accommodation Policy & General Information in Grand Hawaii Hotel

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Important Note

Document Policy
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility Notice
Business Facilities, Gym, Lobby, Lounge, Spa, Restaurant / Bar open for limited number of guests per day from 11-3-2025 to 31-12-2025.

Deposit Policy
Deposit IDR 150,000 is required upon check-in. The accommodation accepts cash, debit or credit card.

Minimum Age for Check-in Policy
Minimum age to check-in is 16. Minor guests must be accompanied by adults upon check-in.

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Accommodation charges IDR 50,000/guest for extra breakfast.

Breakfast at the accommodation will be provided from 06:00 - 10:00.

Smoking is allowed only in the designated smoking area.

Pets are not allowed in the accommodation.

Early Check in will be charged IDR 100.000

Late Check Out will be charged 50% from room rate

Room rate breakfast only for 2 pax, more than 2 pax will add charges child IDR 35,000 & Adults IDR 50,000)

Airport transfer is available for IDR 100,000/person.

General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Grand Hawaii Hotel	100
Number of floors in Grand Hawaii Hotel	8
Another facilities in Grand Hawaii Hotel	Bellhop, Concierge, Doorman, Early Check-in, Express check-in

Frequently asked question in Grand Hawaii Hotel

What are available facilities at Grand Hawaii Hotel?

There are top facilites at Grand Hawaii Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Grand Hawaii Hotel?

The standard check-in time at Grand Hawaii Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Grand Hawaii Hotel provide breakfast?

Yes, Grand Hawaii Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Grand Hawaii Hotel?

Grand Hawaii Hotel is a 3.0-star hotel.

How many floors does Grand Hawaii Hotel have?

Grand Hawaii Hotel has 8 floors.

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More Reviews from Other Guests in Grand Hawaii Hotel

Overall Ratings & Reviews Grand Hawaii Hotel

Traveloka (7,732)

Other sources (4)

8.3

Very Good

From 7,732 reviews

Provided by travelers on

Cleanliness

8.4

Room Comfort

8.3

Meal

8.1

Location

8.5

Service and Facilites

8.3

People often mention about Grand Hawaii Hotel

All

Distance to City Center (119)

Staff Friendliness (116)

Ambiance (115)

Bedroom (98)

Bathroom (92)

Accessibility (89)

Surroundings (82)

Hotel Area (79)

Room Space (75)

Soundproof (69)

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Traveler Reviews Grand Hawaii Hotel

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Customer reviews

H***y

Business

5.0

/10

Reviewed 2 week(s) ago

Not very satisfactory and hopefully it can be improved.

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1 people find it helpful

Accommodation's Reply

15 Sep 2026

Dear Mr./Ms. H*y, Sincerely, Grand Hawaii Hotel Pekanbaru. We thank you for staying at our hotel and for your review. On behalf of the management, we apologize for any inconvenience you may have experienced during your stay. We are committed to continuously improving the quality of our services in the future to ensure your utmost comfort during your stay. We look forward to welcoming you back to our hotel again in the future. Sincerely, The Manager

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abizar

Leisure

9.6

/10

Reviewed 3 week(s) ago

Very interesting for a favorite location.

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2 people find it helpful

Accommodation's Reply

08 Sep 2026

Dear Mr. Abizar, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the coming days. Sincerely, The Manager. (Reply dated September 8, 2026)

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a***r

Staycation

9.1

/10

Reviewed 3 week(s) ago

good, incredibly interesting experience

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Accommodation's Reply

08 Sep 2026

Dear Valued Guest, Grand Hawaii Hotel, Pekanbaru, extends its deepest respects. We thank you for choosing our hotel and for your review. We sincerely hope to welcome you back to our hotel again in the future. Sincerely, The Manager

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E***o

Transit

8.3

/10

Reviewed 4 week(s) ago

Dirty room, dust everywhere, dirty table sticky with food or drink residue, dirty bed and sheets as if they hadn't been changed and looked like they had just been used.

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Accommodation's Reply

08 Sep 2026

Dear Mr. E*o, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying with us and for your review. On behalf of management, I apologize for any inconvenience you experienced during your stay. We will continue to improve and enhance the cleanliness of our rooms to make your stay even more comfortable. We hope to welcome you back to our hotel in the future. Sincerely, The Manager

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Verified Traveler

6.2

/10

Reviewed 4 week(s) ago

The bed sheets and pillows were a bit dirty, the pillows smelled, I had to cover the pillows with my clothes.

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Accommodation's Reply

08 Sep 2026

Dear Mr. G*t, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. On behalf of management, I apologize for any inconvenience you may have experienced during your stay. We will continue to improve and enhance the cleanliness of our rooms to make your stay more comfortable. We hope to welcome you back to our hotel in the future. Sincerely, The Manager

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A***i

Staycation

7.4

/10

Reviewed 4 week(s) ago

In the lobby, the noise of passing trains disrupts your sleep in the middle of the night. The problem is, they pass by frequently.

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Accommodation's Reply

08 Sep 2026

Dear Mr./Ms. A*i, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. On behalf of the management, I apologize for any inconvenience you may have experienced during your stay. We are committed to improving the safety and comfort of all our guests to ensure your stay was pleasant. We hope to welcome you back to our hotel again in the near future. Sincerely, The Manager

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R***a

10.0

/10

Reviewed 4 week(s) ago

Hotel staff is friendly, rooms are clean.

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Accommodation's Reply

08 Sep 2026

Dear Ms./Mrs. R*a, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We sincerely hope to welcome you back to our hotel again in the future. Sincerely, The Manager

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R***d

8.5

/10

Reviewed 4 week(s) ago

Good and safe atmosphere, comfortable for resting.

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Accommodation's Reply

08 Sep 2026

Dear Mr. R*d, Sincerely, Grand Hawaii Hotel, Pekanbaru. Thank you for staying at our hotel and for your review. We sincerely hope to welcome you back to our hotel again in the future. Sincerely, The Manager

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ario n.

9.7

/10

Reviewed 4 week(s) ago

Good, hotel staff quickly handle requests.

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Accommodation's Reply

08 Sep 2026

Dear Mr. Ario N, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager

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ario n.

9.7

/10

Reviewed 4 week(s) ago

Good, the hotel staff also responded very quickly.

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Accommodation's Reply

08 Sep 2026

Dear Mr. Ario N, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager

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E***a

8.5

/10

Reviewed 4 week(s) ago

The hotel is near the city center.

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Accommodation's Reply

08 Sep 2026

Dear Mr./Ms. E*a, Grand Hawaii Pekanbaru Hotel extends its warmest greetings. Thank you for your stay and for submitting your review. We hope to welcome you back again in the future. Sincerely, The Manager

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Ayu K.

8.5

/10

Reviewed 5 week(s) ago

Always stay here, clean rooms and good staff response.

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Accommodation's Reply

08 Sep 2026

Dear Mr./Ms. Ayu, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the coming days. Sincerely, The Manager. (Reply dated September 8, 2026)

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c***l

Staycation

6.5

/10

Reviewed 6 week(s) ago

The AC wasn't cooling in the room, and it felt so hot that I couldn't sleep. It felt stifling. I'm so fed up staying here. I've reported it, but it's still hot. For 500,000 Rupiah, the room is too cramped, and the breakfast isn't very good.

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Accommodation's Reply

12 Aug 2026

Dear Mr./Ms. c*l, Sincerely, Grand Hawaii Hotel Pekanbaru. We thank you for staying at our hotel and for your review. On behalf of management, we apologize for any inconvenience you may have experienced during your stay. We will continue to improve and upgrade the air conditioning system in your room to ensure your comfort throughout your stay. We hope to welcome you back to our hotel in the future. Sincerely, The Manager

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R***d

Transit

8.5

/10

Reviewed 7 week(s) ago

The air heater is less noticeable, the rest is good.

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Accommodation's Reply

12 Aug 2026

Dear Mr. R*d, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. On behalf of management, I apologize for any inconvenience you may have experienced during your stay. We will continue to improve and upgrade the hot water facilities in your room to ensure your comfort throughout your stay. We hope to welcome you back to our hotel again in the near future. Sincerely, The Manager

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Joni S.

10.0

/10

Reviewed 12 week(s) ago

A hotel with excellent facilities and excellent service. Highly recommended.

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Accommodation's Reply

12 Aug 2026

Dear Mr./Ms. Joni S., From the Grand Hawaii Hotel, Pekanbaru, we respectfully thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager

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S***a

10.0

/10

Reviewed 13 week(s) ago

Good service, clean, comfortable rooms.

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Accommodation's Reply

12 Aug 2026

Dear Ms./Mrs. S*a, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We sincerely hope to welcome you back to our hotel again in the future. Sincerely, The Manager

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P***n

Leisure

8.3

/10

Reviewed 14 week(s) ago

The AC is not cold, only wind comes out.

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1 people find it helpful

Accommodation's Reply

12 Aug 2026

Dear Mr./Ms. P*n, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. On behalf of management, I apologize for any inconvenience you may have experienced during your stay. We will continue to improve and upgrade the air conditioning system in your room to make your stay more comfortable. We hope to welcome you back to our hotel in the future. Sincerely, The Manager

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L***a

10.0

/10

Reviewed 14 week(s) ago

Comfortable, and super friendly service, clean.

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1 people find it helpful

Accommodation's Reply

12 Aug 2026

Dear Ms. L*a, Sincerely, Grand Hawaii Hotel, Pekanbaru. Thank you for staying at our hotel and for your review. We sincerely hope to welcome you back to our hotel again in the future. Sincerely, The Manager

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T***i

10.0

/10

Reviewed 15 week(s) ago

The breakfast was delicious and the staff were excellent. I'll definitely stay here again next time I visit Pekanbaru. One word for this hotel: keep up the great service.

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1 people find it helpful

Accommodation's Reply

12 Aug 2026

Dear Ms./Mrs. T*i, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We sincerely hope to welcome you back to our hotel again in the future. Sincerely, The Manager

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T***i

10.0

/10

Reviewed 15 week(s) ago

It was a very comfortable stay. It's close to the city center and the staff are very helpful.

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1 people find it helpful

Accommodation's Reply

12 Aug 2026

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Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.