Hotel City Dumai

The hotel staff provided excellent service.

I am extremely disappointed with my stay at Hotel City Dumai. It was honestly one of the most unpleasant hotel experiences I have ever had. The room had a terrible smell, and the television picture was so pixelated that it was almost impossible to watch anything. What disgusted me the most was the condition of the toilet. It was extremely dirty, with brownish stains everywhere. It looked like it had not been properly cleaned or maintained for a very long time. To make matters worse, the bedsheets were also brownish and had visible stains and marks on them. I had to call the hotel staff to request a change because the condition was simply unacceptable. I paid for a comfortable and clean place to stay, not a room that made me feel uncomfortable and disgusted. Basic hygiene and cleanliness should be the minimum standard for any hotel, and sadly, Hotel City Dumai failed to meet even that expectation. I sincerely wish I could get a refund because this experience was absolutely not worth the money I paid. The management really needs to take cleanliness, maintenance, and guest comfort seriously. Extremely disappointing, unhygienic, and unpleasant. I would not recommend this hotel unless serious improvements are made.

The area is near Duma Harbor. The lobby is okay, but the rooms are dirty and poorly maintained. The bathroom facilities are moldy, and the walls are covered in dirt. The room was newly prepared upon arrival, so it felt damp and uncomfortable.

I'm a regular customer when I go to Dumai, the prices are cheap.

Stayed here for two nights. It's an older hotel, but the room was spacious. The water was a bit salty, as the hotel was a bit stuffy. Breakfast was quite good, and overall, it was pretty good. Hopefully, the service and room facilities will improve in the future.

Wi-Fi is not accessible in the room, and the TV is not a smart TV.

The toilet was terrible, dirty, and smelly. The room seemed poorly maintained; there was a TV, but it was broken. The only good thing was the food.

Very enjoyable.. The staff is friendly.

The staff is friendly and the hotel is also clean.

Highly recommended. A worthy destination for a solo stay or a family getaway.

The hotel is quite comfortable and clean.

The staff was very friendly and helpful.

This is my second stay here. Very satisfied with the service and room amenities, especially since booking through the app is always top-notch.

The hotel is strategically located near the main road, near a minimarket and eateries. The rooms are clean, and the staff is friendly and responsive. The restaurant opens for breakfast at 6:00 a.m., making it a great option for guests who want to continue their morning journey.

The hotel's location is strategic, close to culinary spots and minimarkets, and it's located on a main road but quiet. The rooms are clean and smell good. Breakfast at the hotel, starting at 6:00 a.m., is a great convenience for those planning to continue their out-of-town travel.

The hotel staff is friendly and very helpful.

All the service is better.

The rooms are spacious and airy, and the service is quite good. In the future, if there are any customer complaints, please respond promptly.

The toilets are smelly and dirty. There's no private parking.

It was a pleasure to stay at this hotel, even though the price was economical, it was still comfortable, feeling like a 5-star hotel. I was just a little disappointed because the hot water pot was dirty and still had traces of instant noodles in it. Maybe the guy was tired so he forgot to check the electric pot, but it's okay, everything else was clean, comfortable, and okay.