ibis Firenze Prato Est

Central Air conditioning system is very weak. They should install ceiling fan to circulate air flow Washroom has space so better shower area as it’s very small for a tall person.

Very comfortable and cleaned room… but Air condition has to be fixed,

I felt very safe there. Loved that I needed a code to get into the building. Then I needed another code to go down the hallway to get to my room. The staff ordered 2 taxis for me. Their attentiveness was superior! Whenever I messaged them, they always answered quickly. The location was great. Very close to the metro and it was a relatively short walk to the attractions. Never stayed in a guesthouse before, but it was perfect. We stayed 7 days.

Staff was great, lots of customer parking belonging to the hotel , the hotel is located close to a mall , no grocery stores available but great food court, and every brands available. Room was spacious. Close to the train station to fo downtown.

Everting was perfect

Mattress Topper was wworn out

Mai piu Servizio male e stanze anche

The stay at the hotel was very good,all the staff was willing to help us.The first night our room had no heat and it was cold,so we complained the next morning and they checked and because we had right,they apologized and immediately changed our room.The breakfast was nice and they had incredible coffee!The room was clean and tidy and also we had all the day hot water.

We did not try the breakfast as we left too early

Good value for money

Beds were just set up with a thin mattress uncomfortable. Bath room had rust inside the shower and the tiles were stained.

We booked this property based upon the travel times provided in the listing. These are grossly misguiding with almost everything being a 45 min drive. The shower in our room was broken and the shower head when turned on would shoot to the ceiling with the water pressure and this could only be used by hand as the clip was broken (you could see they had badly tried to repair it) We got no wifi at the property, we couldn’t sign in with a code or with name and room number. There was no cast to tv from your phone to watch Netflix’s despite it saying so on the TV as there was no connector and the tv had no Netflix despite showing it on the remote, staff advised it was an after market remote and that Netflix wasn’t available. The beds were tiny tiny tiny as a 5’8” female weighing 172lbs I was to large to fit in this cot style bed. The ac also didn’t work and the room was very hot. Not sure if they saved the worst room for those booking through Expedia as the hotel was advertising rates at €250 a night but even at €100 a night this hotel is grossly overpriced for the condition.

We had a lovely stay with Ibis. Matteo and Nicole in reception were amazing hosts. Convenient location for Mugello Circuit MotoGP access. Thankyou 🙏

If you are a tourist, do not stay at this hotel the distance to main Florence sites is about 45-60 minutes - the cost of a taxis is 70-85 euros each way. The description of the distance/time is incorrect. Taxis or Ubers are not available in the area of the hotel - if you are lucky, you may find one in 30 mins or more. The carpet at the room was dirty full of stains. Very old. The AC was loud and leaking water. The staff were rude and unprofessional. The experience in the 2 hours that we were there was terrible. We ended up finding another hotel and losing the money paid.

The room was smelling so bad, couldn’t sleep

Terrible location, pictures do not match the actual property.

Great accommodations. Staff very friendly. I would stay here again.

Everyone was super friendly

Great stay! Hotel is clean, quiet and rooms are quite big.

Two-night stay with my wife. The hotel was really good overall. There is a large arcade with dozens of shops right behind the hotel, a 3-minute walk. Breakfast was really delicious and varied. The bed and mattress were comfy, though the pillows were paper-thin. Unfortunately, we witnessed a robbery, which seems to happen daily in this country as you may already know. It happened within seconds; the window was smashed and whatever was inside the car was taken and the thieves drove off through the main road. It happened in the free parking area on the hotel grounds 10 meters away, right in front of the hotel entrance. Moral of the story: pay the 7€ per night for the hotel's private parking and avoid getting your trip ruined. And my message to the hotel: installing a camera that films the street/free parking area would save a lot of headache and provide more security overall.