Tropical Lagoon Resort

We booked for two nights. Two couples. Don, the General Manager was fantastic. Very impressed with his quick responses to questions, before arrival and during our stay Although the property is being upgraded, hence we had a few little hiccups. But overall, loved the ambiance. The positioning is close to Winnifred beach and Boston bay/Jerk. Worth a visit.

The pool was un usable, the amenities were not at all available no restaurant no spa jist a room noone else was there beside one caretaker he was great!! The room was huge and nice ! The property was under construction.

The room was nice. Had cable tv and air conditioner. Good location. There is a nice beach in the blue lagoon but it’s a 10 minute walk down some very steep steps. Some of the property was under construction. No food or drinks sold on property.

The room had a smell, roaches, no cold water. Did not get the room I paided for. No refund yet.

The crew from the entrance all the way down too the blue lagoon beach and bar are truly amazing!! Friendly, polite and always ready to help with absolutely anything a guy could need!! Will be back!

This property should not be sold as is as the maintenance and cleanliness is unacceptable

Everything

I didn't stay at the property I hope i was not charged?

But the Resort is not open noch restaurant no bar no breakfeast big construction site.Please put out on the booking side!

There wasn't any water there at one point, no wifi

Terrible stay

We book in 4pm in the evening and the room wasn't ready. On arrival i was told their restaurant and bar was out of service due to refurbishment. The remote had no battery and most of the time there is no one at reception.There was one cup in cupboard and the fridge could not close and kettle did not work.I was told security would be on site at 8pm but since i been there, there has been no security.i book in friday and i got one tissue, there was no room service and when i ask, i was told i was not there and there should be two set of key but they cant find one set so they were unable to enter because we was not there, mined you when i booked i was guaranteed private beach and was told because blu lagoon is shut down, we couldn't access the beach because the hiil is too steep and we had our baby so we had to visit outside beach and knowing they couldn't find one set of keys made me anxious and not safe.We were book for friday until monday but we book out sunday after world cup and again no one in the office so we left the keys with one of the worker. We are very disappointed with our stay but hope improvements are made for future guests.

The stay was overall pretty good. I think I would stay there again, but it would not neccessarly be my first choice. There was another couple that we were with that had a suite with a kitchen and the oven did not work. Also, the pool lights in the community pool did not work. The gas grill at the community pool was not operational either. There are small things that needed repair. This is a nice property. Air conditioners work, they keep the rooms clean and neat. The time for the office to be open was spotty. We pulled up at about 7:30 pm and barley got into our room. The security gaurd had to call someone to come to the property. The Lagoon was nice, but seems as though they would have cleaned this portion of the property better than what it was.

om this property you have s piece of mind wake up to birds and a beautiful view of the hills

The road to and from the property leaves a whole lot to be mindful of. The destruction of the road by the government leaves a bitter taste in my mouth. I wouldn’t be going back to that area anytime soon. The property is isolated and have steep terrains to walk. Average accommodation. The only bright spark is the local taxi driver named Phillip, very courteous, knowledgeable and a kindred spirit

Tropical Lagoon Resort has a very inviting atmosphere despite the obvious reconstruction efforts on property. I called en route to secure dinner (anticipated late arrival) and reception was very helpful with this. My check in process was very quick, and we got to our room within minutes of arrival. General information for the stay (Wi-Fi password, breakfast hours etc) was not thoroughly/openly disclosed. Arrived late afternoon and wanted to take a dip in the pool. Pool towels were not available (laundry attendants had already left and there seemed to be no access to provide me with one). In the late evening - lighting around the property (parking area, room garden etc) was sub-standard. Room was clean and appliances all worked. We had no hot water to shower (though advertised as an amenity) and was told that they forgot to put the switch on... If you're looking for a getaway from the hustle and bustle - this resort is quiet and relaxing. View is amazing! I'm sure that after all has been done on site - I shall visit again. If you leave your door open for a split second, however, be prepared for flying bugs - quite noticeable during my time there!

The close proximity to the Lagoon was a definite plus. The rooms were very clean and comfortable. The grounds were lush, well kept and “organic”.

Friendly and helpful general manager. Beautiful beach bar with friendly staff, a pretty lagoon view, and good music! Just keep in mind that it is very hilly so may not be best for someone with limited walking ability.

It’s quaint and the view is beautiful. Staff is very helpful and courteous. Wi-Fi is not consistent but overall a great stay.

The staff was amazing. We celebrated my husbands birthday and was surprised in our villa with ice cream for everyone by our housekeeper Nicola. Everyone from the front desk staff was awesome. This was our second stay at the resort. We look forward to many more future stays.