Delicious food, very comfortable The hotel is very good.

The staff is friendly, the room is very spacious for our family of four, the design is a bit old with traditional tatami mat, but it's very clean and doesn't have that musty old odor that most old hotels have. We had a nice view out of the window with Mount Fuji's top almost seen. We had a great time and 10/10 would be back if we went to Hakone again.

I had good stay here. Friendly staff, pack with tourist and travelers also a chance to meet to friends. Living room has a great view of the mountains. Though going to this place is pretty steep if you walk, you will be amaze by the autumn trees and river.

Very wonderful, I love to stay here, we got awesome dinner and tasty breakfast. the onsen was very wonderful scenery and the water made my skin glowing, everything was perfect. will definitely going back here.

It was a superb great staycation here! All staffs were very polite, helpful, they put their guests as their priority! 10/10!! Their service was awesome! They provided shuttle bus to some areas, so no need to worry about the location tho! And they had a very great scenery which is Lake Ashinoko, and superb great onsen and activities or even other restaurant areas to enjoy! There was typhoon last week when I stayed here, and due to it was the biggest typhoon ever (Hagibis typhoon) so I can’t go anywhere just stay at hotel, but suddenly on the next day when I wanna checked out, all of the transportation to Tokyo and Hakone were stop due to dangerous. So I extend the staycation here, but at night suddenly biggest typhoon made this hotel flooding in the lobby and lights out. So they decided to moved me to other hotel higher in the Hakone area which not dangerous and there’s electricity ON! And, you know what? They didn’t charge anything for the 2nd day and the new hotel we moved in!! Even they always did apologize to us due to this condition (even it was force majour not their mistakes) can you see their service from here? And when checked out from the new hotel, they even pick us up with their shuttle bus and send us to Odawara station. Will come back again for sure to this hotel with superb service and great scenery! See you again later!!💙

Nice hotel for relax and retreat, nice and helpful staff, beautiful mountain view from our room

The hotel will be enthusiastic and attentive and professional. If you have a chance to come here, you will definitely return to this hotel

This is the inn with the best atmosphere if you choose tranquility. The owners are very friendly and I feel like at home myself

I love the environment around hotel. So quiet. I do really enjoy me time at onsen. Nice garden too, and I fly my drone around there to capture the colour of autumn. Lovely place to stay.