KOKO HOTEL Ginza 1chome

Their laundry room was very convenient.

The room was tiny, but amenities are on point. Bathroom is equipped with soap, shampoo, conditioner, shower gel, toothbrush and toothpaste, facial lotions and cleansers, a hairbrush, bath salt, towels, slippers and robe. Heated toilet seat.

Convenient location to everything you need when visiting Ginza - walkable to the train station, close to the main drag, convenient store diagonally across, rooms were like a box which is standard in Japan so no point making a deal out of it but it was clean - and that’s what all you need. I like the location so much I’d be coming back.

The hotel is very close to the nearby stations and is only 10-minute walk from Tokyo Station. Lots of amenities in the hotel and outside. Friendly and attentive staff. Clean rooms. We enjoyed our stay!

The room wasn't cleaned properly. It was dusted in some areas. There were free accessories bu only 1 washing machine/dryer that I saw. No breakfast. In a good location near to shops and restaurants. The staff were polite.

I'm not prone to leaving bad reviews. This is definitely an exception. When I booked the room it was the most expensive room on Expedia for this hotel and it was titled premium floor. I went to my room shocked at the tiny size so I went back to the desk and asked if there were any upgrades I could buy. I was told there was not for weeks to come. The window in this room is probably 3x3 and they have a film over 80% of it so you couldn't even see out. It felt like a dungeon and extremely claustrophobic. The following morning I noticed most other rooms had a full window that actually opened. I went to the desk and they again told me that there were no rooms available to move to and I was told no one would be leaving in the next couple days. I then saw one room bring their bags out and asked them if they were checking out and they said yes. I went to the desk and was told someone else that was booking for 13 days straight was moving into that room and they refused to move me. As the hours unfolded I watched roughly 15 rooms empty out, all of which had a full window and no film. My experience was by far the worst customer service I have ever received from the hotel. They simply did not care. The premium floor had a pancake machine, water, and coffee. I could care less about any of those things I just wanted a room where I felt comfortable. Not happening here. I hope you don't book your vacation here and experience what I did.

Clean and convenient.

Perfect all

The dryer does not work. Clothes were all wet.

Room was small, but had a bit more space than other hotels we stayed in Japan. Bathroom was a sufficient size for us and had a clothes line that you could use in the bath which was helpful for drying laundry. Liked that the bathroom light and room light had a dimmer on it. Good location about a 10-15 minute walk from Tokyo Station. Staff were nice. Would stay here again.

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The location of this hotel is great, however I wouldn’t stay at this hotel again as the rooms are tiny and very expensive for the price. The laundry had two washer dryers and I didn’t see an ironing board, there’s no way one would fit in the room. I booked a standard twin room and it was a shoebox. Nowhere to put anything. You cannot walk around the beds. I don’t recommend this hotel in Ginza, and would advise anyone to find one with larger rooms for this price. The rooms are so small that all guests spend their time in the lounge on the ground floor which means it is always crowded and there’s no where to retreat to.

Overall I am very satisfied with my stay in the hotel.

Yes

Good location in Ginza. Rooms extremely small even for Japan. Rooms cleanliness ok, will do if to just lay your head down and you are some young teen who might want to be backpacking without much frills

5 stars for the location of the hotel. Ginza station is at 9 min walk, Kiobayashi station is at 6 min and Tokyo station at 10 min walk. A 7 11 is a few steps away and the luxury brands and Loft and Uniqlo stores are at 8 min walking. A lot of restaurants nearby, including a Sumo show. Installations and amenities is a 3 to 4 stars, the room is tiny for double room standard so I will suggest to go to a bigger room option for this hotel. The area is quiet and super safe!

very convenient location and facility was no frills but clean and simple…..room was a bit small for me but for the price was good enough… no restaurant here at this hotel but with plenty of GREAT eateries located in the vicinity…..was .able to do laundry downstairs was great amenity & will definitely stay here again….keep up the great work and thank you.

Overall it was ok. The staff upfront was a bit tense. I asked politely for a towel and that was a bit of an issue for some reason. They clean only 3 days which is fine. You have to notify them if you would like your room clean. The "Breakfast" was just a pancake machine, a few snacks and some drinks, nothing special. It was free, cant complain. The space was small. The bed was not to comfy. overall for how much i payed i was expecting more. I understand its sakura season but even then other hotels were not as expensive as this one. Just got it because it was the closest to tokyo station and it was my first time coming to Japan. But now cant really recommend here. Unless they have a deal going on probably wont be booking.

Not a friendly staff, the hotel is in a good location.

Clean room, good location with lots of dining options