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Promenade Service Apartment

Name: Promenade Service Apartment
Address: 3-G-17, Lorong Api Api 2, Api Api Centre , Kota Kinabalu City Centre, Kota Kinabalu, Sabah, Malaysia, 88000, 3-G-17, Lorong Api Api 2, Api Api Centre, Sabah, 88000, Malaysia
Rating: 7.8

Service Apartment

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7.8

/10

Very Good

2,400 reviews

What Guests Say About Their Stay

T***a

10.0

/ 10

Very easy check-in process, cheap parking if you are staying. Clean room, comfortable, very spacious. We had a really great stay in the apartment, will definitely come again 😀

M***a

9.4

/ 10

The staff are very friendly. We stay in a family room, it's a big space. Really comfortable for family. Next time will stay in this hotel again. Thanks.

Mawarliza

9.4

/ 10

Hotel terbaik dulu, kini dan selamanya. Hotel yang lengkap, selesa, bersih dan layanan staff yang paling terbaik di abad ini.

AIZAL AMRI BIN ABDUL BASA

9.7

/ 10

nice room, very clean and tidy..very satisfied and I will high recommended to who want to stay at Promenande Apartment Service..

Amanda C.

9.7

/ 10

The room looks like as advertised. Clean, spacious & comfy.

In the Area

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3-G-17, Lorong Api Api 2, Api Api Centre , Kota Kinabalu City Centre, Kota Kinabalu, Sabah, Malaysia, 88000

Main Facilities

Parking

Luggage storage

Elevator

Family room

Laundry

Wheelchair accessible

Promenade Service Apartment is a 2-star service apartment that has been welcoming guests since 1993. The accommodation went through a renovation in 2019. Promenade Service Apartment is part of Independent under Independent. There are 131 rooms spread across 3 floors.

What's around Promenade Service Apartment

3-G-17, Lorong Api Api 2, Api Api Centre , Kota Kinabalu City Centre, Kota Kinabalu, Sabah, Malaysia, 88000

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Discover More About Promenade Service Apartment

General Information

Location

Located at 3-G-17, Lorong Api Api 2, Api Api Centre in Kota Kinabalu, Malaysia. Those looking to explore will find Tanjung Aru Perdana Park, Stella Maris Catholic Church, and Sembulan Mosque nearby. Closest airport is Kota Kinabalu Intl Airport, 4.752 km away from the accommodation.

Facilities & Amenities

Promenade Service Apartment has Parking, Luggage storage, Elevator, Family room, Laundry, and more.

Business Facilities

For guests traveling for work, Promenade Service Apartment has Photocopier available on-site.

Contact

Email: reservation@promenadeapartment.com.my
Phone number: +60168321175
Website: www.promenadeapartment.com

All facilities in Promenade Service Apartment

Others

Nearby Facilities

ATM/Bank
Beauty salon
Grocery store
Gift shop
Supermarket
Hair salon
Launderette

Connectivity

Wi-Fi
Wi-Fi in public areas

Accessibility

In-room accessibility
Wheelchair accessible

Transportation

Car hire

Accommodation Facilities

Family room
Car park

Guest Services

Luggage storage
Tours
24-hour security
Front desk

Public Facilities

Elevator
Safety deposit box

Business Facilities

Photocopier

Accommodation Policy & General Information in Promenade Service Apartment

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Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

IMPORTANT_NOTICE

Deposit Policy
Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival

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General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - 23:59 - to 12:00 - 13:00
Available rooms at Promenade Service Apartment	131
Number of floors in Promenade Service Apartment	3
Another facilities in Promenade Service Apartment	ATM/Bank, Beauty salon, Grocery store, Gift shop, Supermarket

Frequently asked question in Promenade Service Apartment

What is normal check-in & check-out time at Promenade Service Apartment?

The standard check-in time at Promenade Service Apartment is starting from 14:00 - 23:59 while the latest check-out time is at 12:00 - 13:00

What is the star rating of Promenade Service Apartment?

Promenade Service Apartment is a 2.0-star hotel.

How many floors does Promenade Service Apartment have?

Promenade Service Apartment has 3 floors.

How many rooms are available at Promenade Service Apartment?

Promenade Service Apartment has 131 rooms in total.

What do past guests say about Promenade Service Apartment?

Promenade Service Apartment is well-known for its Location, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in Promenade Service Apartment

Overall Ratings & Reviews Promenade Service Apartment

Traveloka (1,935)

Other sources (465)

8.2

Very Good

From 1,935 reviews

Provided by travelers on

Cleanliness

7.9

Room Comfort

8.0

Meal

7.7

Location

8.3

Service and Facilites

8.0

People often mention about Promenade Service Apartment

All

Distance to City Center (35)

Room Space (33)

Staff Friendliness (30)

Bedroom (30)

Family Friendly (24)

Bathroom (23)

Accessibility (22)

Wifi (20)

Surroundings (18)

Check-in/out Time (18)

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Traveler Reviews Promenade Service Apartment

Number of reviews per page

Customer reviews

S***h

Staycation

9.4

/10

Reviewed 8 week(s) ago

If you're on vacation, you must stay here, the price is reasonable.

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Accommodation's Reply

16 Sep 2026

We appreciate your kind words and look forward to welcoming you back again soon

S***h

Transit

9.4

/10

Reviewed 8 week(s) ago

Very suitable for staying, affordable price 😊

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Accommodation's Reply

10 Sep 2026

Thank you for staying with us. We are glad you found our accommodation worth the price

N***i

Staycation

9.4

/10

Reviewed 9 week(s) ago

Comfortable room. Parking space in the basement which is spacious and easy access to the service apartment.

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1 people find it helpful

Accommodation's Reply

10 Sep 2026

Thank you for choosing to stay with us. We are glad that you found our parking facilities convenient

N***i

9.4

/10

Reviewed 9 week(s) ago

Very spacious family room. Best. Parking space is also spacious in the basement. Can get a discount for parking fee 👍👍👍👍

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Accommodation's Reply

10 Sep 2026

We are glad that you like the room and parking facilities. Hope to welcome you again soon

Muhammad H. M.

Staycation

9.6

/10

Reviewed 11 week(s) ago

room ok.. comfortable... maybe because Api Api Apartment is old.. lots of cockroaches... apartment owner is dirty again.. room comfortable... ok

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Accommodation's Reply

28 Aug 2026

Thank you for your feedback and for your positive comments about the room. We regret that the external surroundings did not meet your expectations. We appreciate your feedback and hope to welcome you again in the future.

Zuraimy A. G.

10.0

/10

Reviewed 12 week(s) ago

Great location. Within walking distance to the centre of Kota Kinabalu town. McDonald outlet is just downstairs.

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Accommodation's Reply

13 Aug 2026

We are delighted that our strategic location enhanced your experience during your recent stay with us.

Noorita I.

Staycation

8.2

/10

Reviewed 22 week(s) ago

Very spacious and comfortable room, hotel close to shops, laundry facilities. Easy parking.

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Accommodation's Reply

09 Jun 2026

We are glad to hear that everything was good during your stay. Do come again soon

n***h

Staycation

8.2

/10

Reviewed 22 week(s) ago

Easy to deal with customer service counter, comfortable rooms and close to city & airport areas

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1 people find it helpful

Accommodation's Reply

09 Jun 2026

Thank you for the compliment. We are glad to hear that our services met your expectations and that your stay was a pleasant one

Norsila D.

Leisure

9.7

/10

Reviewed 24 week(s) ago

best..if you want to go to the Philippine market, it takes 5 minutes..the room is spacious..fast wifi..there is a kitchen to cook..of course you can buy shrimp and squid and cook it yourself..sorry...come to Sabah and book this apartment the best and best

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1 people find it helpful

Accommodation's Reply

25 May 2026

We are delighted to know that you loved the apartment and found the location convenient as well.

Verified Traveler

Medical

9.1

/10

Reviewed 26 week(s) ago

The best and highly recommended to others… The location is the best…

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Accommodation's Reply

07 May 2026

Thank you for your wonderful review and recommendation. Hope to welcome you again soon

mohamad m.

Business

9.1

/10

Reviewed 29 week(s) ago

The hotel staff is very friendly, close to places to eat and the prices are affordable.

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Accommodation's Reply

14 Apr 2026

Thank you for your lovely compliment. We are glad you enjoyed the location and our friendly staff. Hope to welcome you again soon.

Verified Traveler

Medical

10.0

/10

Reviewed 39 week(s) ago

The staff was very friendly and helpful ☺️

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Accommodation's Reply

07 Feb 2026

Thank you for your compliment, and we are glad that you enjoyed our hospitality.

Verified Traveler

9.4

/10

Reviewed 41 week(s) ago

Everything is good, but the surroundings are a bit noisy and it would be fantastic if there was a microwave.

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Accommodation's Reply

28 Jan 2026

We are glad to hear that you enjoyed your stay. We regret to learn that the surroundings felt noisy during your visit. As for the microwave, it is available upon request. We appreciate your feedback and hope to welcome you again in the future.

NORSUHARNI H.

8.5

/10

Reviewed 41 week(s) ago

Strategic and worth staying.

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1 people find it helpful

Accommodation's Reply

24 Jan 2026

We appreciate your feedback and are glad that our location worked well for you.

S***h

Staycation

9.4

/10

Reviewed 44 week(s) ago

Everything is ok, spacious room, Wi-Fi is ok, can connect close to the city. Next time I will stay here again... Thank you.

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Accommodation's Reply

07 Jan 2026

Thank you! We’re happy that everything was okay and hope to see you again soon

Verified Traveler

Transit

10.0

/10

Reviewed 46 week(s) ago

The staff was friendly & big space

Find this review helpful?

Accommodation's Reply

23 Dec 2025

Thank you for leaving us a positive review about your recent stay and we hope to welcome you again soon.

T***a

Staycation

10.0

/10

Reviewed 46 week(s) ago

Very easy check-in process, cheap parking if you are staying. Clean room, comfortable, very spacious. We had a really great stay in the apartment, will definitely come again 😀

Find this review helpful?

Accommodation's Reply

30 Dec 2025

Thank you for the positive testimonial. We’re glad you enjoyed the spacious room and found it comfortable, which made your stay more enjoyable

furaiza a. a.

Leisure

10.0

/10

Reviewed 48 week(s) ago

Very comfortable room with a very reasonable price. I want to have satay here again when I go to KK

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Accommodation's Reply

17 Dec 2025

We are glad that you had a comfortable stay and we look forward to welcoming you back soon

Ummu N.

8.5

/10

Reviewed 54 week(s) ago

It's a bit difficult to check out if you bring your own vehicle, because you have to pay a parking ticket in block 3 at the reception counter, maybe if you get a room in block 3 it might be ok to have to walk a long way, but from blocks 4 and 5 it's a bit difficult, because you have to commute to the basement parking area again

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Accommodation's Reply

21 Oct 2025

Thank you for choosing to stay with us. We hope to serve you even better on your next visit

Verified Traveler

Business

8.2

/10

Reviewed 55 week(s) ago

The room felt like home. Clean and spacious

Find this review helpful?

Accommodation's Reply

18 Oct 2025

We appreciate for your sharing of your stay experience with us and are glad to hear that you are happy with your recent stay with us.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.