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  1. Hotel
  2. Malaysia(6,496 hotel)
  3. Sabah(463 hotel)
  4. Kota Kinabalu(309 hotel)
  5. Kota Kinabalu(263 hotel)
  6. Promenade Service Apartment

Promenade Service Apartment

3-G-17, Lorong Api Api 2, Api Api Centre , Kota Kinabalu City Centre, Kota Kinabalu, Sabah, Malaysia, 88000
Exterior / Building
Exterior / Building
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According to 617 guests
2 guests talked about comfortable room
Great room. Comfortable for family. Car park free.
Mohd E. K.
See all reviews
Based on 140 traveler reviews
Hotel facility
24-Hour Front Desk

Nearby attractions
Centre Point Sabah
(0.33 km)
KK City Waterfront
(0.36 km)
Filipino Market ( Handicraft Market )
(0.64 km)
IMAGO Shopping Mall
(0.66 km)
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Review by Traveloka users

Based on 615 reviews

Very Good
Show reviews that mention...
Ok, but room housekeeping work at odd time. 7pm, another day 3pm. Please do housekeeping at specific time to avoid disturbing guest. For a stay at 3 days, never change towel. Have to request personally.
cleanness and service is so good. will stay again next time.
Very smelly...and the water pressure was very slow...
- Backpacking
Good to stay. Near town and attractions place.
- Family vacation
New carpet, clean, spacious, satisfied to the max
Looks scary and not clean. Found hair on the pillow. Didn’t even touch it yet.
- Family vacation
Service is so bad. The room is smelly and dirty. Loses money.
- Backpacking
very spacious room and near to filipino market
- Shopping & Culinary
Hold onto your seats, because this is going to be a very long rant. Before I begin, I would just like to clarify that I did not complete my stay here and checked out within a few hours. When I first arrived, it was very difficult to locate the reception. The reception is located together with a travel agency called Masenang Travel & Tours. The signage was minimal and it was easy to miss. I have attached pictures to indicate this. Although the check-in process was relatively quick, I soon discovered to my dismay that the neat and brightly-lit reception was in stark contrast to the condition of the apartments. The lift was tiny and it will be a real challenge for guests with plenty of luggage to fit into the lift. Upon entering the corridor, it was even more of a shock. The apartment seems rather dilapidated, while there were also leaks and puddles on the floor. Perhaps the fact that it was also dimly lit would serve as a blessing since it would mask how filthy the corridor was. Add to that the fact that there was very minimal security (the service apartments are right across regular units) and you have a wonderful location to shoot an episode of CSI, except this was real-life and the victim could very well be yourself. Once I got to my assigned room, a very strong odour greeted me as I opened the door. It was unmistakably the smell of cigarettes, despite me specifically requesting a non-smoking room. Upon further inspection, I found plenty of things to be unsatisfactory. The fittings were old and barely usable. The refrigerator belongs in a museum, not in a dwelling for travellers. The curtains had holes in them. But perhaps the biggest issue was the fact that there was a small room with a cupboard next to the door. There was a grill-free window and once I opened it, I discovered to my further dismay that it was situated next to a landing, meaning people would be able to enter your room just by jumping in. Just as I thought I could not be further let down, I opened the toilet door. The toilet is in dreadful condition. The fittings were outdated and have been fixed in a shoddy manner. The shower head was attached to the wall with duct tape. The tap for the shower had vanished into thin air, while the mirror was disgusting. Parts of the toilet were about to break, too. Perhaps the only pro would be the excellent location. It is a stone's throw from malls and KK waterfront. There are also a lot of convenience stores downstairs, along with restaurants and ATMs, although I do not recommend venturing to the ATM there at night. The staff were also quite understanding and accommodating despite me communicating my concerns to them. It did not take me long to realize that I had made the wrong choice. The room did not look like the pictures online at all. I know that for the affordable price point I should not expect much, but let me just reiterate that I have stayed in many other places around a similar price and have been generally satisfied. I strongly implore you to not stay here. The place is shockingly bad, unsafe and in need of urgent improvement.
- Backpacking
Very accessible to everything you need. From groceries, food and in the heart of the city center. Our room was being maintained everyday and fresh towels are replenished everyday. The building may be old but the room interior is nice and clean.
Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility


Hotel policy

  • Nearby Facilities
    • ATM/Banking
    • Beauty salon
    • Gift shop
    • Grocery
    • Hair salon
    • Laundry
    • Shops
    • Supermarket
  • In-room Facilities
    • Cable TV
    • Desk
    • Hairdryer
    • Kitchenette
    • Refrigerator
    • Shower
    • TV
  • Public Facilities
    • Parking
    • Early check-in
    • Elevator
    • Late check-out
    • Safety deposit box
    • WiFi in public area
  • Hotel Services
    • Front desk
    • 24-hour Receptionist
    • 24-hour security
    • Luggage storage
    • Newspaper in lobby
    • Tours
  • General
    • AC
    • Family room
    • Heater
  • Business Facilities
    • Conference room
    • Meeting facilities
  • Transportation
    • Area shuttle with surcharge
    • Car rental
  • Shuttle Service
    • Airport transfer with surcharge
  • Connectivity
    • Free WiFi

Check-in and Check-out Time

Check-in: 2:00 PM
Check-out: 12:00 PM

Promenade Service Apartment is located in area / city Kota Kinabalu.

The accommodation has a very good location, also near the Kota Kinabalu International Airport (BKI), which is only 4.75 km away.

There are plenty of tourist attractions nearby, such as KK City Waterfront within 0.36 km, and Filipino Market ( Handicraft Market ) within 0.64 km.

About Promenade Service Apartment

From business event to corporate gathering, Promenade Service Apartment provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Promenade Service Apartment , a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Promenade Service Apartment is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Promenade Service Apartment .

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

With all facilities offered, Promenade Service Apartment is the right place to stay.

Pets are NOT allowed.

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.