Thon Hotel Polar

Great location with shops and restaurants close by. Staff are friendly and helpful. Good breakfast. Room was clean . Overall we had a pleasant stay.

breakfast excellent

Excellent all around! The rooms were functional and clean; staff were friendly and helpful; and the breakfast was absolutely phenomenal!

Breakfast was great. Lots of choices of different types of breakfast, lots of it available, fresh and good quality.

Friendly helpful staff. Great value hotel. Would definitely use a Thon hotel again.

They arranged our room for two when in the beginning was booked for one.

It was a good location and very warm. Price includes breakfast and if you don’t need breakfast one date because you leave before 7am they won’t give you a refund and it is £23 per person. They offer a takeaway breakfast instead which was juice, fruit and a sandwich so not really very good for the price. A refund would have been better.

Excellent location to stay in, just behind Main Street and everything is walkable from the hotel.

Room was isolated and inaccessible. The room was far from lift and required us to carry 3 20kg+ suitcases and multiple bags up an extra two fleets of stairs to reach. We broke one of our suitcases wheels trying to carry it up. We asked hotel staff for help after they told us no room exchange was possible and they dismissed us saying “just empty out the suitcases to make it lighter and make a few trips” then we were told they wouldn’t help carry because “it’s not part of Norway culture”. Then upon checkout we asked for a later checkout as we realised the bags took a longer time to take down and were only given an extra 10 mins which didn’t cover mutiple trips. My little sister can’t carry heavy weight and my mum who has has ops back surgery was super concerned with the heavy lifting. Unacceptable service. Breakfast was lacking in variety too, and the room linen had minor stains and bathroom was old too. Corridors were had to navigate and seemed unclean due to carpeting.

I had an amazing stay! Great breakfast and excellent location. The room was also very comfortable and clean.

Highly highly recommended. Great location, friendly staff and great food.

Incredible location, friendly and helpful staff and two back to back nights of the Northern Lights dancing across the Tromso skies. Highly recommended. Egon, the restaurant is fab. The Pizza buffet before 6pm is exceptional.

Great hotel. Great location

This property was extremely dingy, dated, and dirty. Hallway carpets and walls were old, and as such, looked filthy, despite what appeared to be staff’s best efforts. The lighting was depressing and dismal. Our room had stains on the curtains, streaks of wet marks down the walls, and hair in the sink when we arrived. Shower was a nightmare—way too small (despite there being a huge, empty, useless space adjacent to it), nowhere to put toiletries when showering, and guaranteed flooding across the bathroom floor when you opened the shower door to exit. Square, sharp soap dispenser in shower sliced open my shoulder when I bent down to grab something that had fallen. While online photos show the layout of the room accurately, they don’t reflect the condition of it. Reminded me of a dorm room last updated in 2001. On the plus side, the staff was extremely pleasant and the complimentary breakfast buffet was surprisingly amazing—perhaps better than any breakfast I’ve ever had at a hotel. Fresh, prepared directly in front of you, with a massive assortment of items. All in all, we were extremely disappointed in this hotel considering the price. It was slightly cheaper than other properties in the area, but given the choice again, we would have paid more to be elsewhere.

The breakfast was excellent! Hot food, cold meats and cheeses and a good variety of fruit and pastries. First class for the money

Excellent breakfast.

We absolutely loved this hotel - our favourite in Norway so far. The breakfast is excellent. The staff go above and beyond, and the rooms are very clean. We really enjoyed our 3 night stay here, and would definitely come again.

The breakfast is fantastic. Rooms are not big but clean and have everything you need.

Room was great In size and comfort, breakfast brilliant and staff helpful, the water for shower could be hotter (just about warm bordering cold). Hotel is in a great location and easy to reach anywhere in tromso

The rooms are well decorated and spacious. The bed was comfortable. The pull out sofa beds are hideous and whenever someone rolls over in the night the sound of springs keeps you awake. The facilities amount to a lounge with free tea and coffee (and water) which are the bare basics. The staff were pleasant enough but none of our issues were resolved. They couldn’t give us a spare pillow which is a hotel basic. The plug in the bathroom sink didn’t work so we could not fill a sink to wash faces or shave. Again, a basic. The restaurant attached to the hotel serves expensive but basic food. That was cold!