Splash Mountain Resort Hotel

WiFi was included, but only worked in the lobby and dining room, not in our room. There is a fee for everything. I am disabled, but there was 400 peso fee (about $3.80) to sit in a chair by the pool, ( I didn’t swim). After a bit of protest, they gave me a plastic chair to sit in. Staff was friendly. The water slide closed one hour after our check-in for the season. Don’t think we will stay there again.

Good

Pool was good and safe for kids

Amazing place to stay! We will be back!

This place is a long way out from Manila there is no way of getting there unless you have transport in the room we stayed in there was no power points for the electrical gadgets although they had a jug in the room we had to get them to heat it up for us and the beds are not comfortable pillows was flat and no head support they only had a sheet to cover for warm as it gets cold out there at night

I stayed at their deluxe room. The indoor pool was outdated, also you have to ask the office management to open the water valve to fill up the indoor pool. No jet stream like the jacuzzi. Also maybe just happened to me, the bathroom handle doesn’t work properly but the good thing, they were able to fix it immediately. If you are a foodie lover, this property is in between of good foods

The total service was good. The staff were approachable and always ready to assist us. The only thing that I notice was most of the pools are not available and not that clean as well. We only enjoyed our stay in the room. Cafeteria only have few food options and a bit pricey. But it was a good thing that they are allowing guests to order thru online food delivery.

Many pools to enjoy. Friendly staff. Comfortable sleeping accommodations. Little or no hot water in the shower.

Rooms were dated with limited power points. No wifi. Tv didn’t work often because of poor internet. Room was not cleaned during our two days stay. No water in room. Ants and mosquitoes. Shower was powerful and good. Towels good quality. Staff were good. No gym or spa although advertised. No bar

The landscaping is very inviting & blends with the natural beauty 😍 of the Philippines. The owner to the staff were very welcoming & accommodating from arrival to departure. Thank you very much for your hospitality to my family of 11 including the dogs for a one week stay. Kindly Sterling Hubbard sr.

Beautiful and safe resort with good pricing. Will visit again.

Actually it was there staff which made our stay worth...since they just open a month ago because of the pandemic.....the place is not that attractive, even our room has no phone, no cable, no internet. You have to go down to the splash cafe to get a net

There are so many pools

Bit old facility

at least renovate your rooms

We booked only to realize the big slides where closed as out of season (my fault) They allowed to check in early which was nice of them. I noticed dog poo in between 2 of the pools which was unpleasant - stray dogs roam the place when it is not so busy. The place is on a road bend where the vehicles are often traveling @ speed so be careful. The showers in the room were cold but bearable. The breakfast was nice and the staff were friendly on the whole. 3/10

good place

Amazing

i was disappointment with one of the front desk agent when I asked for blow dryer. He said they have none and the agent suggested that I dry my hair using the big industrial fan in the lobby. What a horrible suggestion. I saw a fan in the reception area and pleaded that if I can use it but he will not even work with me. I asked to speak to a Manager but I have to wait until Manager arrives at 8am. When I returned at 8am, I complaint to the other front desk agent but no call back from the Manager. I waited for a courtesy call just to acknowledge my service concern but I guess GOOD CUSTOMER SERVICE is not their priority. I had reserved 5 rooms for my family and I think I deserve a better treatment than what I got. However, I have to give it to the Coffee Shop servers - they are very accommodating and had given us excellent service. Lesson learned - I will never book this hotel again,

This place is a scam.There is no security, sketchy people hanging out watching you. Room is nothing like they show on website. No electrical outlets to charge your phone, AC hardly works, and youhave to shower in the dark, no lights. Water park? What water park? Pools are all closed, no water slides, the place is a dirty joke. Want to buy a coke? It takes 10 minutes for them to run somewhere and get your change and handwritten receipt, This place is a sham, thanks Orbitz.