Saletoga Sands Resorts

Unfriendly staff, dirty room (cigarette butts in shower and empty food box in drawer), poor quality of food

Was a beautiful stay at Saletoga. Resort, rooms and amenities were awesome. Breakfast was a let down as it was the same thing every day and we stayed 5 days. Let down was the customer service. Staff were polite but would suggest more training. We would often sit in reception area as this was one area best for wifi connection. But this was the same area staff would check in and out for the day. As we could understand the language, one morning house keeping staff had turned up late and were spoken to by management in the reception area where guests (us) were sitting. Staff cleaning up in dining area would be cleaning up tables and talking to each other from one end of the dining area to the other about inappropriate things. Again for those who couldn’t understand the language wouldn’t be any wiser, but for us who could understand, it was very unprofessional for resort staff. Again, we had a beautiful stay at Saletoga but suggest that your staff have more customer service training to treat ALL guests the same not special treatment for the “non Samoan” guests.

Parking was available and onsite.

Really good. Recommend to anyone.

I would stay here again. There's a few things that could be improved but the price is so cheap that it's hard to complain. Wi-Fi in the room would be great but the rooms are amazing... or rather the view and the environment . If your bungalow isn't on the ocean you can pull up a chair and sit right out in front of the ocean. Ideal for people who want to read a book or  do very little. They have a vegetarian menu which is great. The breakfast buffet isn't anything amazing but if you're flying to Samoa for a breakfast buffet probably should just stay home. We rented one of the hotel cars and drove around the island which was perfect.

N/A

The food is far too overpriced as they know there is no other options nearby they make it expensive- we have eaten out in Sydney on New Year’s Eve for less!! If you book a tour through the hotel it won’t run if you’re the only one on it, because they want the money (over 60NZD to drive for 10 minutes to the To Sua trench!) No tour operators will pick you up from the hotel as it’s too far away… The staff were nice but constantly forgot our drinks (bottle of water or coke). The food itself is average, when you’re paying these prices for food you expect it to be better. Overall the food/amenities are FAR too overpriced- it’s cheaper to eat in NZ and AUS than it is at this resort in SAMOA.

Wonderful, relaxing stay. Only one night this time, but we’ll be back.

The staff are courteous and room were kept clean and tidy

Amazing place, excellent friendly staff, beautiful well kept facilities and grounds. Loved the pool, beach and bars. Everything is so clean and well presented. Great food and cocktails. Can not fault anything, HIGHLY recommend.

A beautiful relaxed environment.

Wonderful staff with kind and relaxing demeanor, clean facilities and rooms, immaculate outdoor spaces. Only reason for four out of five (and this might have been just an off season thing) the pool bar was unmanned randomly part of the time and 4out of five dinners lost something in translation between order and delivery. But still a very enchanting retreat for those just looking to relax in the tropics with infinite kindness, numerous exploratory opportunities and very nice water.

The resort and staff are amazing. Highly recommend. Ata is amazing! It was however very disheartening though when the owner of the resort kept yelling and using very colourful language at staff in front of guests. No one should speak to their staff like that!

The beach was lovely to swim in and the pool bar

Out door shower was amazing, the staff were 10/10. Fiafia night was absolutely awesome, unlimited food and the performers were so entertaining even tho they were a small group. The view of the ocean was spectacular. We had booked the jetty for dinner as well, such an awesome experience. Thank you Saletoga for the best stay.

The room was a nice size, the door at the back was faulty, the fridge had rust along the bottom, top of toilet had stains over it, the safe was very worn and rusty. We tried watching a dvd, the tv was old and had thick lines across the screen. The beach and pool we're amazing, breakfast was also great, amazing variety to choose from...

Second time staying here. Love this property and will be back to stay again sometime, for sure!

Amazing location, lovely staff and good menu options.

Absolutely loved our stay! Saletoga is such a beautiful resort - perfect for both adults and families. Our rooms were spotless, and housekeeping came by every morning to refresh everything with clean towels and toiletries. The vibe was amazing, the staff were so friendly, and the resort had every amenity you could possibly want for a relaxing holiday. We stayed right on the beachfront, and the rest of our family was spread across the family section and the garden villas - all the rooms were huge and absolutely stunning. We were there for 5 days with a big group celebrating our uncle’s birthday, and it honestly couldn’t have been a better place for a family celebration. This is hands down my favourite place we've stayed in Samoa - and we've stayed at both Sheratons, Tanoa, Taumeasina, Coconuts, and a few of the smaller resorts. Saletoga tops them all! Thank you, Saletoga, for an unforgettable holiday. We’re already excited to come back!

Great location, rooms were of a high standard. Food was overall pretty good, just some issues with consistency from one night to the next. Same goes for the cocktails. Staff were very friendly and accomodating across the resort and made our family feel very welcome. Would definitely stay again!