DoubleTree by Hilton Edinburgh Airport

Is was just “OK”…. A place to lay our head before our flight back to USA. Room Service food not delicious but just “ok” too…. Looked like people sat on our bed before we got there…. was not made up nicely and “crisp” looking. Had a tall tub/shower combination which was very hard to get into and out…

easy check in , good dinner, good transportation to airport

All staff was professional and courteous.

Convenient hotel that is walkable t0 and from the airport. Staff were friendly. Good gym facility. Dinner in the restaurant was good too. We stayed in the newer section of the hotel which was quite nice. The rest of the hotel room hallways looks like they need a re-do - dated carpet and brick walls. The only other comment is that the hotel should install more hooks in the bathroom and add a towel hook for the hand towel.

The breakfast was not included.

Evening dinner and service was very good. Room was clean and comfortable.

Convenient to EDI, dinner menu is very good

Friendly and efficient staff.

Had a great stay while in Edinburgh. It was very convenient being so close to the airport and the tram to go to the city centre. Room was clean and comfortable and staff was friendly and helpful.The breakfast was also very good.

Our room was clean and comfortable. The staff on reception and at breakfast were very helpful and efficient. We took the no. 100 bus into the centre of Edinburgh for dinner and used the hotel's courtesy bus to and from the terminal. We could have walked in about 10-15 minutes but the weather was pretty cold.

The room smells of mildew and was very musty. Had to sleep with the window open.

I have stayed in many hotels and this one was the worst I have come across...it felt like a 2 star motel. The room wasn't clean, dirty sofa, beds and we found a contact from a previous guest in the bathroom. The shower and the sink didn't drain and standing in dirty shower water while you showered is not acceptable. The shower sprayer everywhere and the floor was soaked. The toilet didn't flush. We were there from 6pm until 6am. Tired after a full day of travel by car from the highlands, all we wanted was dinner, shower and bed. We accepted the condition of the room as we were tired but it is unacceptable to pay almost 600 CAD for that. I expect more from a Hilton property and stayed in one in Montreal last month that was great for 250 Cad. When we went to check out, the lady just took our room keys and didn't even bother to ask how our stay was. Again, not a great experience. I'd like a resolution to all of this. Thanks, Patricia

Room was updated and comfortable. Staff was great.

Dinner food was good but we waited over 30 minutes to get the bill after our dinner was over. The staff seemed to be jumping from table to table for service to different tables. They were nice but seemed to be unorganized. Breakfast was good and staff was good.

Breakfast delicious even at 9.45

The phone in the room didn't work. Neither did the "home" button on the tv. The front desk was not reachable by whatsapp nor phone. So "room service" involved walking several hallways to the elevator, going into the lobby, and ordering from the bar. What's the point of room service at that point? Large lamp in my room died halfway through, but can't contact front desk, no phone, just another long trek to the front desk. When I checked out, I waited 10 minutes because 1 person waited on 4 parties in line. Shower water pressure was not good. I know it's an airport hotel, but for almost $300USD for one night, it was a piece of crap. Location to airport was great, but so is the Moxy and a few other hotels nearby. Disappointing.

X

Great bar and food at the restaurant. A bit disappointed that the pool and spa closed at 8pm. After our long drive from Skye, we were looking forward to a soak. Liked we could catch the shuttle to the airport.

Clean room, nice hotel

Comfortable mattress.