W Koh Samui

We traveled with kids age 9 and 10. We were so impressed by the cleanliness, the amenities, and the helpfulness of all staff including the security guys that monitor traffic on the property. Our pool was maintained and clean. The food at Namu was incredible. The breakfast at the kitchen table every morning was superb. Again the staff were so accommodating and friendly. The sweetest thing was the sweet spots scattered through out the property for a fun ice cream treat and cold water. Thank you W Koh Samui for making our vacation an unforgettable one!!

What a sad way to end a romance package with my girlfriend. I stayed at the W Ko Samui for three nights as part of a package. On day two I got severe food poisoning from a papaya salad cooking class that was included in our package — high fever, couldn’t keep anything down, completely bedridden. When my checkout day came I was in no condition to travel. I called management and asked if I could stay one additional night at a reduced rate given the circumstances. They quoted me a rate higher than what I had originally paid. The hotel was nearly empty. I explained the situation and how unreasonable it felt. They didn’t care. Because I was genuinely too sick to move to another property, I had no choice but to pay it. I’ve spent the last four months traveling throughout Asia and have stayed at numerous Marriott and Ritz-Carlton properties over the years. This was without question the worst customer service experience of the entire trip. Not a single gesture of goodwill — no acknowledgment that their cooking class made me ill, no flexibility, nothing. At this level of hospitality there is no shortage of competition. They have lost all of my future business, and I’d encourage anyone considering this property to keep that in mind.

Great!👏

Excellent hotel.

the staff is providing great service, the food is good, the japanese restaurant fantastic, the rooms ok BUT the hardware is exhausted

Whole resort feels run down and neglected, definitely not 5* quality

Excellent place

The staff are extraordinary at this W property, the stay wouldnt have been the same.without them.

Amazing place … out of this world 🌎

Nice room .. staff very hulful good beach alot of brogram they do during may stay .. iwill go back for sure and they are very generous ..

Top notch service as always with W hotels. The facility is beautiful, super comfortable and upscale vibe. Very chill, as reflective of koh samui.

We booked this hotel for my wife's birthday, we paid thousands of dollars in advance (~8K $), a week before our holiday we had a tragedy in our family ( my brother in law had passed away from a sudden illness ). I cancelled my vacation and ask the hotel to consider the family tragedy and refund my vacation or at least reschedule it. ooh ,they used very polite language but bluntly refused to give me any of my money back. So they might be a Fancey hotel but with zero compassion and all their fancy language is a façade to their greed.

Amazing hotel and staff very attentive.

Their service is very good. The staff here are very friendly, especially the lobby manager Ammie. She is very nice and gives me the feeling that if I come to this city again, I will choose this hotel again.

Need to do better work on cleaning the Villa

Staff was incredibly helpful and friendly! One of the best resort stays I have ever had. Thank you Manager Alex and staff!

It was my second time staying at W Koh Samui since my honeymoon 10 years back - this time, with my daughter as well. Staffs were super fantastic and supportive and overall quality of facilities was also great. I would absolutely stay again when I visit Koh Samui in near future. Highly recommended for family vacation, honeymoon or short getaway with your friends.

We had a wonderful time although some days were rainy. Service was exceptional, the room was big and indulging, the gym was great, and we were happy that the hotel's chef accommodated our food requirements as vegans.

Stayed at this hotel for few nights as a family of 4 in 2 rooms and really enjoyed it. Each room has its own pool which is wonderful, the beach is very exclusive and you can watch the sunset with a cocktail in hand. Breakfast was superb and staff very friendly. Only issue we found was the limited choices of restaurant since they are a bit short staffed, and the only restaurant available for the evening was rather pricey, but on the flip side it “forced” us to explore restaurants outside the resort

Spectacular views, amazing service, beautiful rooms and delicious breakfast!