DoubleTree by Hilton Istanbul Topkapi

Nice breakfast Clean and spacious rooms Kind staff

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❤️

Horrible

Good hotel and very helpful staff and front desk. They me ideal room 1303 amazing viewing, Thank you for looking after us.

The hotel itself was good and the second room we received was comfortable, but the overall experience was disappointing because of the poor customer service. The air conditioner in our original room was not working, so I contacted the reception for help. Unfortunately, the staff were rude and unwilling to assist us, repeatedly saying that no other rooms were available. After struggling for hours in an uncomfortable room, I finally had a serious argument with the manager in the lobby around 11 PM. Only then did they suddenly arrange another room for us. The replacement room was much better and comfortable, which showed that a solution was possible from the beginning. The issue was not the hotel itself, but the way the situation was handled by the staff. Better customer service and professionalism would have made a big difference.

Great hotel and great stuff

Great hotel, clean, well served, friendly staff always try to help you. But the view was cemetery side.

The hotel was great in terms of size and quality of the room. The location was quite isolated and info online at hotels.com was very misleading in regard to proximity to public transport - this needs to be doubled. So 15-20 min walk to tram and train, etc.

Great room, amazing staff and they provided us with all the amenities. If we had a problem, they resolved it straight away! Definitely would recommend this place.

This hotel is away from the hustle and bustle of busy streets and provides much more quiet stay for us. There is parking underground which is very convenient. The rooms and bathrooms are always clean but sometimes miss

C

We really enjoyed our stay. Staff were friendly and had made sure everything was ready for us. Clean rooms and a good selection of food. Good restaurant and Spa/Gym & Pool area.

Nice stay overall

Best hotel to stay in, 5 stars literally Nice staff and very welcoming

I would have give this place 5 stars but its place is right next to no where! There is absolutely nothing next to his place, not even a place for dinning beside the hotel’s restaurant. You have to take taxi or local transportation to get around. It’s clean & staffs are great who speaks English compare to other places but this place is right next to cemetery & local warehouse. There is nothing to see around & no places to walk to local. Rooms are clean & all the amenities are great but my only complain is when you go to pool, you have to buy cap to cover your hair & they charge 3 caps for $40 which is kind of expensive & not worth it but facilities are super clean. Also, the food recommendations they send us was big rip off. Do your research & go to local place to eat.

Overall it was okt

We move from other hotel

Very friendly staff especially the cleaner on the 8 floor. He was so polite helpful and friendly

Staff was very professional, room was clean, overall everything was very good.