Ken Hotel 2 Su Van Hanh

The receptionist on the morning and afternoon shifts was very nice and friendly. The security guard was equally lovely; he even invited us to have lunch with him. Every experience here was wonderful.

The experience was good value for money. The room was nice. The linens weren't 100% spotless, but acceptable. Importantly, the hotel provided a full range of amenities.

The hotel is new, clean, and the staff are enthusiastic.

Very satisfied with the hotel; the reception staff were enthusiastic and friendly.

I'm extremely satisfied with the hotel's price. It's clean and luxurious, the staff are lovely and friendly, the room is a bit small but airy, and the bathroom is clean. Excellent.

If I have the chance, I will definitely come back here 😍 The rooms were clean and beautiful, exceeding my expectations. The reception staff were super friendly and lovely. It was a very meaningful trip for my family.

The room is a bit small but airy and clean, the location is extremely convenient because it takes 100m to walk to the main street Su Van Hanh with full of shops and 24-hour convenience stores.

I stayed here for 3 nights, it was terrible for a vacation at this hotel, the room was very dirty + damp, the toilet smelled, the staff didn't clean the room, ants crawled around the room. I can't believe what I experienced at this place. Horrible 😭

The receptionist is very friendly, ready to assist guests even with early check in and late check out.

Good location, friendly staff, classic room with luxurious furnishings, but not suitable for those who like minimalism

The room is very dirty, there are ants and a lot of dust. The room and pictures are very nice.

dusty and dirty, room has ants, very dirty, picture and room are very nice

very dirty room, unclean toilet, room has ants, nice room pictures, very nice hotel and room

The room and hotel are nice, the toilet is very dirty, the room has ants, a lot of dust, the towels are black.

The flight was delayed and then canceled but the hotel still did not support the cancellation (while Traveloka reported the cancellation fee and I accepted it), the hotel blamed it on "a third party booking". Since when is booking on the app a mistake and losing benefits??? What is frustrating is the very inconsistent way of working (probably because there is a lack of revenue so every penny is worth it and accepting guests once without a second time, in my opinion this is a family business model with such an unprofessional way of handling things). As soon as the flight was canceled, I immediately contacted the hotel reception, the receptionist was very friendly and said to contact Traveloka to help cancel because the hotel could not cancel. Traveloka agreed to support, contacted the hotel and the hotel responded that "the request is past the check-in time, the partner will not support the cancellation and the cancellation fee will be 100% of the room value, specifically 2,113,926"? After the two sides worked, they reported to support the extension until the end of September, but the date I booked was September 25-26. I received this information on September 26. Then I contacted the hotel to ask for the manager's phone number to discuss, but on September 30, they gave me the information and I contacted them later and the manager had no way to handle it and spoke very unfriendly "Please read the terms and conditions again when booking a room, because you booked a room through a third party, not directly with the hotel" and "I heard from the receptionist, but we have already supported the room extension" Will never come back, everyone who books this hotel should consider carefully. P/s: now I understand why the Google map rating is only 3.9 stars!

Very pleased, will come back

Nệm bị dơ, đối với mình phòng 630 như này tệ quá

Phòng giống hình. Nhưng mà rất nhiều kiến

Phòng không xứng với giá tiền không có nước lọc cho khách

Great place. Highly recommended.