Apartment in Kota Bharu City Centre

A bit upset when the room being booked and paid earlier not available at the point when me and my family came to check-in. The staff gave us another room as replacement and other freebies as to compensate the cost that we have initially paid for the original room. Point I wish to highlight here is the coordination between the hotel as well as traveloka as to update the room availability. Sometimes, the situation really put us in difficult situation to disagree with the workaround solutions since we don't have much option left. It's all about customers experience and this experience will make me hesitate to usethis platform again in the future

Friendly staff. Easy check-in & out.

No toothbrush and toothpaste. I stay alone being charged me tourist tax for RM24.

The rooms were clean and very comfortable, with elegant décor. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel to anyone visiting Kota Bharu. I was impressed by the efficient check-in/check-out process of the hotel.

Friendly stf spacious room good wifi coonection and great location.

Good location. Big parking spot. Hopefully, they can speed up the renovation process.

No hot water for shower and no bathing foam.

It was a pleasant stay. Got a double room with a view of Sg. Kelantan. Good location, walking distance from tourist attractions. E. G., Pasar Siti Khadijah, Tambatan DiRaja, etc. Value for money!

Love it! Everything is good and satisfied.

I am a regular guest to this hotel, but I am always given a room without windows. I must complain and request upgrades.