Villa in Kelantan

A bit upset when the room being booked and paid earlier not available at the point when me and my family came to check-in. The staff gave us another room as replacement and other freebies as to compensate the cost that we have initially paid for the original room. Point I wish to highlight here is the coordination between the hotel as well as traveloka as to update the room availability. Sometimes, the situation really put us in difficult situation to disagree with the workaround solutions since we don't have much option left. It's all about customers experience and this experience will make me hesitate to usethis platform again in the future

Friendly staff. Easy check-in & out.

Assalamualaikum. The staff was very friendly, helpful and accommodating. The location is near to all outlets (example food and beverage) nearby. Room nice. Cleanliness okay la. Service and facilities pool very enjoyable, but sauna under maintenance. Meal for breakfast good and variety.

No toothbrush and toothpaste. I stay alone being charged me tourist tax for RM24.

The rooms were clean and very comfortable, with elegant décor. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel to anyone visiting Kota Bharu. I was impressed by the efficient check-in/check-out process of the hotel.

Friendly stf spacious room good wifi coonection and great location.

Strategic location. Near town.

Good location. Big parking spot. Hopefully, they can speed up the renovation process.

No hot water for shower and no bathing foam.