Oaks Port Douglas Resort

The gardens and pool are nice

Great resort and well maintained. Definitely would recommend and come back to stay

Staff were friendly and helpful. Resort was clean and well maintained. Room was very basic

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Great resort, with a lovely swimming pool, great buffet breakfast, bar and restaurant. Easy 30min walk to the town centre, or there is a cheap and quick shuttle ride in, cost was only $5 per person each way. The staff are all lovely and welcoming. Our room we had was a one bedroom pool view room, which was spacious and clean, but did have a shower over the bath, which isn't great. Would definitely recommend this resort for couples or families.

We’ve stayed at the oaks before and had an enjoyable stay. This time the room we had was really run down and dirty. House keeping wasn’t great bed half made.

Staff was fantastic, very helpful and flexible.

Perfect for a brief stay on the way to Daintree.

All round great, pool, staff, room , buffet breakfast ect

The air-conditioner was effective and was very clean and staff were very friendly.

Very clean room, great staff, good amenities and very peaceful.

We were looking forward to a real resort style stay. Staff were amazing and location was superb. We had a few issues with the shower, and Oaks admitted that it was a renovation defect with water seeping out to the whole bathroom. As mature guests, we were placed on the second floor with no lifts, which proved a bit taxing on the legs. The bellboys were supportive to help with the baggage. Not sure how they list 3 restaurants, when it is really one, servicing breakfast 7-9.30, poolside 12-3 and dinner 6-8.30 The pool is a reasonable size but there are far fewer chairs than needed (this was off-peak season), I would hate to see what it is like in the peak season. Overall, not a bad stay, but certainly lower than expected.

One night stay. Had everything I needed and more. Great pool, pool bar and restaurant. Excellent staff.

Room was spacious and clean, staffs are all very welcoming. The buffet breakfast is a highlight.

My adult daughter and I loved our stay. The pool area is great with a swim up bar and good food options. Included breakfast was a great start to the day. Staff are very welcoming and attentive. Shuttle service into town was fantastic. We will definetly be back!

Rooms clean, very friendly staff and welcoming

N/A - Staff ( Rhiana) at the front desk was excellent in her service.

Staff all lovely, pool fabulous

Hotel.com missold my booking as I booked a poolside 1 bedroom apartment but got a 1 bedroom apartment with a garden view so far out we were nearly next plot. The wall outside the sitting area was covered in mould and filth with a small tree growing . There was no connector to charge a mobile, the bedroom carpet was heavily stained, and a 70s style bath with jets which my husband couldn’t use at all and nearly tripped me getting in and out as we both have arthritis. The shower was over the bath, no slip mat and dangerous to elderly. The cooking top was dark glass and you couldn’t see how to use the controls except with a torch. The bed was exceptionally comfortable. The bedroom fan was either tornado mode or barely moving. Reception gave us a connector on our second day, but only contacted us on our third to be lately offered another apartment with only one night left? They confirmed Hotel.com booked us a garden apartment and not a poolside apartment. As we hadn’t booked a breakfast a charge of $30 was made instead of $25. The breakfast buffet was very average and the fresh fruit was abysmal, slices of various melon and pineapple. The staff were very welcoming and advised to book avoiding the $5 surcharge. If you wanted just coffee or tea it was still the $30 charge.

Most accommodating looking forward to noir next stay