Palm Royale Cairns

Great pool!

Found the property convenient and the staff were friendly and helpful.

Poor customer service

Had the best time stay at Palm Royal, my family and I loved how friendly the staff were, our room was cleaned everyday. Beds were so comfortable and bathroom was spacious. Our best family spot was the pools, we were in there 3-4x a day. Thank you so much, highly recommend and will definitely be back 😊

Hotel is in a very noisy area

Liked the helpfulness of staff and the pool facilities. A restaurant/bar would be good additions.

Staff were lovely, room was missing basic facilities like a plate or bowl, knife and fork

Everything is good

It was a beautiful place and l would recommend it to anyone it had shops across from the motel beautiful pools friendly staff and couldn’t do enough for us we will Differently come back

Was good it just a bit noisy our room next to the highway, also the pillows too small. Location is good near the shopping mall and few restaurants nearby.

Good hospitality

This review was written because of the series of issues that I have encounteted. I hope this review makes the future visitors rethink about their experiences. The check in was very average. The gentleman was not nice. No smiles or friendly mannerism. I do not judge the accomodation based on if the workers are miserable in their job. The concierge askes me to bring my credit card. Then proceeded to process a payment without my consent or explaination. Only when asked, he told me what he was doing and how much money was being taken out. The facility was ok, below the pay range in terms of quality. The worst part was, at 8:45am (1 hour before my check out), two house keeping ladies proceeded to bang my door. I am pretty loud, and I said I am still in there. They were too distracted talking to each other to hear me yell. If she stopped from there, it would have been fine but no, she opened my door. However, I had the locks in. If she stopped from there, I would have not posted the review. No. She tried to force her way in twice. Then she used her card twice again to undo my door. Only when I yelled several times, she knew she made a mistake. I confronted the two ladies and they admitted their mistake. I was going to say something, to complain, but the reception concierge lady was too busy shelving her cold drinks into the fridge to serve. She just told me to leave my keys and go. Worst experience. Never again.

This was just what i wanted a low cost resort style holiday. Its good value and has nice foliage and plants and pools. Otherwise quite low fi. Very few staff but all were lovely. Can get coffee and food nearby. Local area seems quite low socio-economic which contrasts with 'resort' concept but I enjoyed walking to local op shops! Also could hang out by pool after check out.

The staffs are friendly Parking could be better

King room level 3 good size for 2 people, clean, comfortable bed, appears newly renovated. Balcony overlooking the beautiful pool. Fridge, kettle tea and coffee. No microwave but fine with us. Wifi sometimes slow but managed. Location is 7.6km to Cairns airport and 4.8km to esplanade. Pm staff very helpful and pleasant. Stayed 1 night and back 3 nights. Pleasant stay.

The staff were nice and handled any issues

Wonderful

Pool

Really spacious rooms - parking is the big let down for five stars all round

Stayed here for an overnighter, before heading out elsewhere. A bit outside the main CBD, but good if that isn’t important. Also close to another shopping centre. Have stayed here a few times now. Inside rooms are nice and quiet, but the ones near the main room can be quite loud of a night.