a&o Brussel Centrum

I would never stay at a property managed by this company again. The staff were extremely rude and unhelpful. My room wasn’t ready at check-in time, and no one seemed to care. When I finally entered the room, it was dirty, with a lot of dust, and the pillows were old and completely flat. I went to the front desk to ask for extra pillows, but the staff member told me that was impossible. If something happens, there is no one you can talk to who is willing or able to help. There is no management available, and the staff lack basic problem-solving skills. Overall, it was a very disappointing and frustrating experience.

Rooms and hostel grim and not so nice and area

Excellent customer service

I wouldn’t recommend. They don’t have a kitchen, the place had this off smell. There was no fridge and had just 2 pillows in a king/queen sized bed. No smart tv it’s just the reception that looked nice after that every other place wasn’t giving at all. The smell was awful, the toilet wasn’t clean. I changed hotels the next day cos I just couldn’t

The room was big and comfortable, but I would have liked a kettle in the room. Staff were very helpful and friendly

no phone to connect to reception, no kettle in room. won't be staying here again

A&O

Hotel is not at all good but only location

Room was spacious, staff was excellent and helpful. Breakfast had heaps of options. The only downfall is that the hotel is located close to Gare du Nord station which is a red light area where thieves operate. Highly recommend to take a taxi. Apart from that, the hotel is excellent

Staff is terrible.i cant say nothing about this hotel

The rooms were basic but clean. Bath was nice.

Tired hotel. Rude receptionist. Good location for meeting. Quite good price

This is not a hotel

Staff is terrible.

Large clean room , no tea coffee facilities only 1 pillow and bed was very hard Good walking distance for transport and city

Vielle hôtel pas confortable

I read a lot of reviews before staying here and hoped my experience would be better, but a few issues did come up. I stayed in November and the location was decent—about a 30-minute walk to the Grand Palace and next to a police station in the financial district. When I arrived, I checked the bed and found hair on the sheets. Reception said they would try to send someone, and if not, they’d change them themselves. About 10 minutes later, someone tried to enter my room. I opened the door expecting staff or my friends, but it was another guest who had been assigned the same room. I’d already unpacked, so he left, but it was unsettling. Reception did come up and replace the sheets afterwards. The bathroom in my room—and my friends’—had visible mould stains at the top, which looked like they’d been cleaned but not fully removed. On my second day, my room key stopped working and I had to get it reactivated after breakfast. Speaking of breakfast, it was very limited compared to cheaper hotels I’ve stayed in. My friends didn’t have major issues, and the hotel is okay for a short stay. Just note that if you want new towels or room cleaning, you have to request it in advance, otherwise it won’t be done. There was also some mould around the windows.

Yes, yes, and yes. Could not have been nicer.

The floor of the room was quite dirty, as was the bathtub. Had to wait for 20 minutes to check out as there was no one at the desk. Staff seemed unbothered and rude. There were periods where there was no staff behind the bar either. Dirty towels and sheets were not cleaned or the whole time we

Was surprised it was marked hostel, I'd say good for a hostel, not so great for a hotel