Sandman Hotel Edmonton West

It was a last minute trip and your staff are so wonderful and accommodating <3 love this location

Incredibly low budget experience for what we paid and what was expected. Hotel was incredibly confusing to navigate when we arrived in the middle of the night. The tower says entrance but there's no front desk. Once we found the front desk, we were then confused by the hotel staff with what was supposed to be an "upgrade" to our account. Turns out there was no upgrade and it would in fact be a down grade because we already booked a suite and the suite is the "nicest" room they have as per the front desk. After finally getting to our room, at first glance looked ok! Then realized we are on the 10th of the 11th floor, with a 2 year old who could access the balcony that had zero safety protection other than a flimsy latch that my daughter would have had no problem opening on her own. Out of fear, instead of sleeping in the king bed, I slept on the pull out couch that had no pillows and other than the god awful piece of sandpaper used for an excuse of a blanket. we had to call the front desk multiple times. There were 3 towel in the bathroom, no toilet paper. The bathroom looked like it had been wiped down with a wet rag and was honestly no cleaner than a public bathroom. There was a stand up shower that was completely opposite of what you'd expect for a family room. The floor was slippery and pooled with water.. there was black grime in all the tile grits from the knee down. The hot tub didn't work and the pool was freezing. The wash/dryer also didn't work.

Everything in the room was stained. There were red stains on the carpet, the bedding had stains everywhere. Hairs were all over the bathroom and spare blanket showing it hadn't been cleaned properly. Sleep quality is at a 1. You hear everything all night long. We were 101 right next to an exit and could hear everytime a person went out, and the smokers outside talking, gagging and spitting. The front desk girl who checked us in was quite rude and impatient. On the positive side, the one "soft bed" was comfortable and Dennys was good and had great staff.

Pool was okay, a lot smaller then I thought

This was a fabulous hotel SLAY

Great place!

Not recommend this hotel

Always a great stay at sandman. This is our go to spot everytime we visited Edmonton

Clean and quiet

Was a great stay, the suite was perfect for our needs and loved having a little balcony. Staff was friendly and the area felt safe with lots of amenities within walking distance. Would definitely stay again.

Extremely impressed

Always great

Very friendly staff an breakfast was delicious .

yes

Nonidea

This place is awesome

All good

Good place for the price

One of our usual stays. No complaints

Would be nice if there were hand rails in the shower to help in the event of slipping. Some days there were no anti slip mats for the tub. Hallways were noisy with teenagers running around in the later part of the evenings .