Tru by Hilton Edmonton Windermere

Clean room , staffs are nice & helpful, good breakfast & lots of parking space.

The hotel is great and all! This review needs to SHINE on the staff member who treated us so amazingly well!!! The rest of the staff were fine but we pretty much only interacted with Shine during our few days here. Her name is SHINE at the front desk. She was unbelievable!! Such a kind soul. She went over and above to make our stay more comfortable and one of the best experiences we have had at any hotels. We will be writing a dedicated email to the manager of this particular hotel to express how amazing she was. Unless you are the one who reviews these? If that's the case, this will cover how appreciative we are for her, but not express how well she dealt with us. Thank you Shine!! Thanks and we will be staying here again if we can afford more nights in the near future when we come up for business.

Room was what I needed, bed wasn’t super comfy, shower was great, amenities were good. No coffee in room but available 24hours a day in lobby- in the morning I trekked down to the lobby in my pajamas to get a couple cups🙊 Staff experience was very transactional and most times the front desk staff were on their cell phones looking very bored. If I am back in the city I will probably try a different hotel.