Aloft by Marriott London Excel

The room was very clean, but the staff was amazing especially the restaurant staff they were so attentive and helpful even brought my children’s pancakes to the table for breakfast

First time saying at this hotel. It was very clean, quiet and had quick access to the Elizabeth Line. The staff were extremely friendly and helpful. We arrived before our room was ready, but the front desk staff was kind enough to take our luggage and provided recommendations on where to get something to eat close by. The rooms were clean, comfortable and well maintained. While the pool was on the smaller side, we were thankful that there was a pool to enjoy during the heatwave. I would stay here again with no issues!

Loved the hotel would definitely go back . Nice touch having the pineapple juice in reception. Just what you need in this heatwave.

I had a nice stay, very courteous staff and attended to every call

I have been using the Aloft for years, as it's my go to hotel whenever I am that side of London visiting. It has everything you could want and more. As somebody with a disability the staff always did there best to help out when they could. The pool is amazing as are all the other facilities.

Lovely hotel but a few cut corners spoil what could have been a very top tier product

Staff was really nice to me and my family . I would definitely recommend Aloft to friends and family . The rooms were okay and clean . I enjoyed using the swimming pool and sauna . All in all my experience was great ! I would definitely come again

Great location for the Excel. Easy reach to the DLR and Elizabeth line. Hotel has great amenities and friendly staff. Good value when there are no events at the Excel.

Perfect location a real gem

They were extremely accommodating and fabulous. When we realized we needed to book one more day, we just paid for an extra day and they kept us in the same room. No questions asked when we needed help with something they were super helpful. I would definitely recommend that hotel

The hotel has a modern exterior, with a contemporary interior that feels up to date. It’s not in the part of London most tourists picture, but it is in a modern area that is convenient for anyone attending events at the ExCeL London conference centre. Excellent public transport links make it easy to reach central London attractions in a relatively short time. One thing worth noting is aircraft noise. Depending on the runway configuration at the nearby airport, departing planes can be heard from 7:00 a.m. On some mornings it was noticeable, while on others it was minimal depending on takeoff direction. The front desk staff were courteous and helpful throughout my stay. Housekeeping was inconsistent, likely due to time pressure. On two occasions, they accidentally left their master room-access card in my room. The complimentary canned water was also inconsistent some days two cans were provided, other days one or none, and once a can had a chewed piece of gum stuck to it. I reported this to the front desk, which simply offered a replacement water. Breakfast was good, with a standard hot and continental selection including eggs, pastries, cereals, and fruit. While fairly typical for this type of hotel, everything was, good, and regularly replenished. Overall, the hotel offers modern facilities, helpful staff, and convenient transport links into central London.However, housekeeping isn’t great and aircraft noise from around 7:00 a.m. may be noticeable on some mornings.

I was happy and not feel anything which I would like to add-on suggestion.

Excellent

Clean room, parking, courteous staff.

Excellent stay and we really enjoyed

Nice friendly staff nice location and clean room and breakfast easy to park has delays at check in for 30 mins due to technical problems with gaining access to rooms with key cards staff manage to sort it out same day in the evening.

Room was clean, staff very helpful and accommodating, breakfast was excellent. AC was coolish, but not cold.

Staff were amazing, always willing to ensure you enjoyed your stay. Breakfast was good! Room was cozy, I hardly wanted to step out 😁. Enjoyed the bar as well, particularly loved it’s ambiance.

Was booked to stay during the heatwave - trains were cancelled, advice was not to travel but hotel refused to give any flexibility to the booking rate. Wouldn’t cancel, wouldn’t amend just a blanket response of. T&Cs of booking say no

Amazing big room in the perfect location. A stones throw from underground. The room itself was large, comfortable and quiet despite being right at the excel. Shower was amazing, very comfortable queen size bed, black out blinds that actually work. Staff were friendly. Bar area was nice to chill in. Parking on site definitely helped despite the charge. We didnt eat on site but food looked nice from what we saw. We didnt use swimming facilities but wish we had the time too. All looked well maintained and clean