Mercure Hull Grange Park Hotel

Heating was broken in my room . There was mold on the curtains and overall not a good hotel cold and damp and dirty . Lift didn't work . I actually left early and checked into another hotel . Would not recommend

Run down rooms and no soap in room.

No hairdryer at the pool + showers scaldingly hot.

Clean and tidy, everything you need there.

Overall the stay was ok, the room was a good size for our family and breakfast was nice. However the hotel was a little run down and the pool and hot tub were cold. We didn't have a very enjoyable evening meal experience either as the staff made hard work of the ordering process and complicated it through having to order some bits from the bar and then waiting to order other bits from the restaurant menu. When i asked the main manager on duty what the food was like and what she recommended in the restaurant i was told i wouldn't know I've never eaten here so how would i know what its like. Great! Not impressed.

Fantastic greetings my staff , extremely helpful

Really polite and friendly staff

Stay every year for a works function. Great staff, clean hotel

Spacious room, fantastic staff.

Room was average but dated, clean though aside from kettle. Food was average at best and felt bad but service wasn’t the best either. Ended up asking to leave breakfast so I could eat somewhere else

We had a family room wasn't very nice...looked like some sort of meeting room or something. Very odd design, in rather a tired state and oddly furnished. The bed was in a separate room with doors and was nice but the bathroom tiny and felt like in a broom cupboard. Our Key card failed everytime so had to walk back to reception leaving my son and bags etc. The room was all the way at the back of the hotel so this was a pain, too. Reception was deserted, apart from on arrival where I had a lovely chat with the staff member about martial arts. Very bad especially when needing a key card redone in the evenings. I called the number as said on reception phone to alert staff but no answer. Maybe staff shortages or just one person on night shift but really annoying and bad customer service. There was a fire alarm at 3 am and not only was this upsetting, scary and exhausting after our 7 hr drive, but it was badly managed by the hotel. Or didn't seem to be managed at all. Again assume due to not enough staff but the guests were left to sort ourselves out, no one came to role call/count heads or to tell us to come back in etc. Absolutely awful. Rumours were that someone was smoking and the night shift guy was checking rooms but not good enough. A member of staff should have come out to check us and keep informed. At breakfast- a great selection, unfortunately the eggs we ordered arrived after finished our plates. Took 20mins to scramble them! Jacuzzi didn't work. 😞

staff were great but in big shortages, the place is very dated,wouldn't recommend

All staff lovely thank you room was okay but prefer just double bed .breakfast lovely the hot pool was to cold .everything was good experience.

Invoice was incorrect £13 added for no reason. Took several phoncalls to have

Lovely room absolutely amazing pool and gym really happy with my stay definitely will be back

Rooms first class

Very disappointed in the Privilege upgrade room, very dated and below standard to many hotels standard facilities, noise from next room tv from 11.45pm until 2pm unbearable, staff did go have have a word once we spoke to them but made our stay unenjoyable.

Room was fantastic and staff were great. Only negatives were that the hot tub was cold and the shower in the room had very poor water pressure.

All staff make such an effort to make you feel welcome

nice room - nice facilities - room had a light which would flicker but it was no major issue. breakfast was quite nice.