As a 4-star hotel, the standard is so bad. The kids' club is very dirty, the pool is so crowded and not clean. The restaurant staff is not helpful, they didn't help to get a table. The taste is also so basic and many foods are empty and they didn't refill it. The room has so many dust. And when we wanted to get extra towels, they didn't give it to us. So sad they have a beautiful hotel but the staff and service are so bad.