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The hotel staff was very friendly, contacting us directly via WhatsApp, even though at other hotels we'd have to come there and show proof of our reservation. The room was clean, the bathroom was clean, and the service was very friendly.

As always, Bella Hotel never disappoints with customer service. Thank you again, Bella Hotel, for a wonderful stay until next time.

The staff is very friendly and polite, while waiting for the room to be prepared, a welcome drink was immediately served, the room and toilet were clean and there was no disturbing smell at all, neat and fragrant.

Have stayed here many times, for years, highly recommended, 5 star service, the rooms are also very nice.

Nice and very clean hotel. Comfortable bed and centrally located. Very kind of them to let me check in a little early since the room was all ready available.

Amazing, very comfortable room, very friendly staff, food is also delicious, highly recommend

Strategically located in the center of Ternate, with easy access thanks to numerous public transportation options. Clean environment, friendly staff, delicious breakfast, and easy service. Recommended hotel in central Ternate.

Although only a day, but I feel that the comfort offered is so wearing in terms of service, especially the first we meet so enter the hotel that securitynya so polite to the guests.

The staff at this hotel are very friendly, we were very lucky to be able to check in early (in the morning) on Saturday, December 13th, because there were guests who had already checked out, we were very helped and the hotel room was also ready, clean, and the soft fragrance of the room, as if it erased the fatigue after an early morning flight of more than 3 hours.

A memorable visit to Ternate was made even more enjoyable by staying at the Ternate City Hotel. It's easily accessible, close to the harbor, and offers a variety of dining options and convenience stores within walking distance. You can also enjoy the beautiful beach, just a few meters from the hotel.

Stayed 5 days in the hotel. Room is clean and staff are very friendly. Excellent location. They provide free dinner on every Sat night.

Comfortable, clean & most importantly good service

The atmosphere here is very comfortable and pleasant. Its strategic location, close to the airport, certainly provides convenience for travelers. You can enjoy the tranquility after a long journey without having to worry about transportation.

Good for staying, cheap and good quality.

Have stayed here many times with a safe and comfortable atmosphere collaborated with good and very friendly staff.