Hotel Roberta

BEDBUGS!!!!

Very nice staff, helped with my very limited Italia. Decent room.

Excellent

fine though slightly noisy , good value

Room smelled of smoke as a non smoking room

Healthy

The hotel was nice enough but unfortunately not in a particularly nice area of Mestre, although it is very convenient for the train station with direct links to Venice

Lovely hotel, friendly reception, room was very clean. Only issue for us was that the aircon didn’t really get cold enough and with 4 people in the room it was a little hot. Otherwise, all good.

When we checked in, we asked about getting taxi to the cruise for the next day, the receptionist doesn’t have a clue of MSC cruise. The place is convenient, lots of restaurants, maestre station is close . Nice stay for a night .

Initially the area of Mestre is not great which various undesirable people milling around looking dodgy. I wouldn’t go out on your own at night. My first room, stank of cigarette smoke, drawn in via the AC. The bed sheets had holes in the but although very basic, it was at least clean. I asked to move rooms after the first night, which was kindly accommodated, but the room was very noisy both inside and outside. For 3 nights I didn’t sleep well at all. The shower in both rooms also went cold after 2mins. Over all the hotel was poor, not a 3 star … more a 2 star and I probably wouldn’t go back again.

Clean and quiet property near Mestre train/bus station. Friendly staff. Non-descript neighborhood.

Great location

very kind and highliy professional staff. very good location. i would go there again.

Hotel Roberta does well everything well for a trip to Venice: ~20min bus ride away from Venice, nearby a supermarket (Ali), clean, good sleep. Breakfast cost 10 euros. It is good enough, nothing special. Great value for price paid.

This is a bait and switch operation. Very unusual in my experience with Expedia to find the hotel not complying with advertised amenities. The main problem for my 3 day stay was the complete lack of air conditioning in my room during the hottest days of the year with Europe under an intense heat dome. They did have some air conditioning in the hallways. The room was rather dingy and small, but clean enough. No USB ports at all. Since a had an issue with one of my charging cables, I was not able to recharge my phone at all initially. When I simply described the problem at the night front desk, the receptionist got aggressive, lecturing me that I did not have the right to criticize the hotel in any way! Eventually, he did give me an adaptor that I could use with my other cable so that I was able to recharge my phone over the rest of my stay. The day staff spoke quite poor English so communication was a problem. Overall, my hotel experience here was hardly bearable, with the first half of the night trying to sleep in stifling heat. But, In made it. Since this experience was not up to my previous longstanding experience with Expedia, and was not reasonable given the implied contract that was entered into, I would request compensation from the service provider for this experience. Thanks for your help and attention to this matter.

Hotel staff were helpful and friednly.

Room is way too small

Convenient location, close to the train station. Staff were super friendly and helpful. We were more than satisfied with the hotel's service. Would recommend it to friends.

"Everything! The staff were so welcoming and happy! The hotel is beautifully decorated so much thought."

The hotel was good. I did not expect much from 3star hotel. The hotel is exactly what you would expect from 3 star. However, there were quite a bit of bugs(this includes mosquitoes). There is coin laundry beside the hotel which seems convenient.