My check-in experience at your hotel was incredibly frustrating and disorganized. I arrived to find four people waiting, and I was second in line. We were then directed to another counter, but before I could be served, the person who was third in the original line jumped ahead of me. To make matters worse, after the first customer was done, the counter then served the fourth customer, completely skipping over me! I was the second person there and ended up waiting while people who arrived after me checked in. It was a chaotic and unacceptable start to my stay."