Berjaya Penang Hotel

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8.3
/10
Very Good
5,464 reviews

What Guests Say About Their Stay

zaza b.

9.7
/ 10
Our stay at Berjaya Penang Hotel was truly enjoyable. The hotel location is very strategic, with plenty of restaurants nearby, and it is conveniently situated right in the heart of the city. We were very satisfied with the Family Room. It was spacious, comfortable, and perfect for our family of 4. The bed linens and duvet were clean, the beds were large and comfortable, the room had a beautiful view, and the bathroom was also very clean. The customer service was excellent. All the staff were incredibly friendly and went above and beyond to fulfill all of my requests. Thank you Berjaya Penang Hotel for making our stay such a pleasant experience. Special thanks to all the wonderful staff!

I***L

8.5
/ 10
Nice hotel, for those who want to get treatment at Adventis Hospital Penang... this hotel is recommended and the location is right in front of Adventis Hospital
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Shirley S.

10.0
/ 10
Great view from any corner room, whether left or right. The staff from top to bottom are very friendly and kind. Although the breakfast is vegetarian, it is very delicious and varied. Strategic location, to Adventist Hospital is very close, just across the street. To the famous Welling drug store is also very close, a 5-minute walk. There is also a Catholic church before the Welling store. And if you want to eat Ay Hai Nam, the famous Sim Nan Huat is also close, a 5-minute walk. Overall, highly recommended. If you want KFC, there is also a mini mart next to the hotel.
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Shirley S.

10.0
/ 10
The staff, from the top to the bellboys, are very friendly and kind. Although the food at the hotel is vegetarian, it is delicious and very varied. Near the Welling Store and there is a Catholic church before Welling Store (where to buy medicine). It is a 10-15 minute walk to Gurney Paragon and to Gurney Plaza it can be 25 minutes by Grab for only RM 5. To Adventist Hospital, just cross the road in less than 5 minutes. Overall, it is highly recommended. If you want to eat Hainanese Chicken Sim Nam Huat, it is only a 5 minute walk.
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hernanto l.

10.0
/ 10
Great hotel with the best suitable location, particularly for Adventist visitors. Pleasant stay and friendly and useful staff. Highly recommended.
In the Area
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One-stop Midlands, Burmah Road, Georgetown, Gurney Drive, Penang, Malaysia, 10350

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Georgetown City Hotel Staying at Berjaya Penang Hotel is a good choice when you are visiting Gurney Drive. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Berjaya Penang Hotel

One-stop Midlands, Burmah Road, Georgetown, Gurney Drive, Penang, Malaysia, 10350
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Lobby Berjaya Penang Hotel
Lobby 2 Berjaya Penang Hotel

Discover More About Berjaya Penang Hotel

note: hotel was previously named Georgetown City Hotel

Location
Staying at Berjaya Penang Hotel is a good choice when you are visiting Gurney Drive.

About Berjaya Penang Hotel

Whether you are planning an event or other special occasions, Berjaya Penang Hotel is a great choice for you with a large and well-equipped function room to suit your requirements.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Berjaya Penang Hotel.

Are you a shopaholic? Staying at Berjaya Penang Hotel will surely spoil you for numerous shopping centers nearby.

From business event to corporate gathering, Berjaya Penang Hotel provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Berjaya Penang Hotel, a wonderful accommodation for your family holiday.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Berjaya Penang Hotel exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Berjaya Penang Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Berjaya Penang Hotel.

All facilities in Berjaya Penang Hotel

Swimming Pool Berjaya Penang Hotel
Swimming Pool
Fitness Center Berjaya Penang Hotel
Fitness Center
Functional Hall Berjaya Penang Hotel
Functional Hall
Lobby Berjaya Penang Hotel
Lobby
Exterior Berjaya Penang Hotel
Exterior

Kids and Pets

  • Babysitting

Food and Drinks

  • Bar
  • Breakfast
  • Buffet breakfast
  • Buffet lunch
  • Dining area
  • Snacks

Transportation

  • Limited parking
  • Limo or town car service

Things to Do

  • Outdoor pool

Connectivity

  • Free WiFi

General

  • AC
  • Reception hall
  • Banquet
  • Cloakroom
  • Family room
  • Heater
  • Swimming pool
  • Terrace

Shuttle Service

  • Airport transfer (surcharge)

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Wedding service

Business Facilities

  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector
  • Theatre/auditorium

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Supermarket

Accommodation Policy & General Information in Berjaya Penang Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.



Document Policy
Upon check-in, you are required to bring ID Card, Malaysian rate only for Malaysian. The required documents can be in the form of soft copy.

Facility Notice
Water Disruption open for limited number of guests per day from 10-1-2024 to 10-1-2024.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Accommodation charges MYR 20.00/guest for extra breakfast.

Children aged 11 years and older are fully charged. Children age 1 to 10 years stay free when share existing bed with parents Extra bed is subject to availability upon arrival, chargeable at RM81.62 nett per night (rate subject to change). Guest is required to pay the extra bed charges upon arrival to hotel front desk. Upon check-in, hotel Front Desk will collect from guests MYR 3.00 Local Government Fee per room per night(imposed by Penang Government starting from 1st June 2014). This fee is not included in room rates. You may be required to present valid government-issued identification at check-in, along with credit card / cash to cover the incidentals and deposits. All special request such as additional car park, early, check-in, late check-out etc, are strongly subject to availability. You are advised to liaise with owner directly at least 24 hours before arrival for special arrangement

Free Parking Subject to availability

Complimentary welcome drink

Complimentary early check in after 10:00hrs (subject to rooms availability)

Free shuttle service :- Pick up from hotel @ 8:00hrs to Gleaneagles Hospital / Island Hospital / Loh Guan Lye Hospital & Pick up from Hospitals @ 17:00hrs. Free shuttle service is for in house guest only and advance booking is required.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Berjaya Penang Hotel
320
Number of floors in Berjaya Penang Hotel
29
Another facilities in Berjaya Penang Hotel
Babysitting, Bar, Breakfast, Buffet breakfast, Buffet lunch

Frequently asked question in Berjaya Penang Hotel

What are available facilities at Berjaya Penang Hotel?
There are top facilites at Berjaya Penang Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Berjaya Penang Hotel?
The standard check-in time at Berjaya Penang Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Berjaya Penang Hotel provide breakfast?
Yes, Berjaya Penang Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Berjaya Penang Hotel?
Berjaya Penang Hotel is a 4.0-star hotel.
How many floors does Berjaya Penang Hotel have?
Berjaya Penang Hotel has 29 floors.
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More Reviews from Other Guests in Berjaya Penang Hotel

Overall Ratings & Reviews Berjaya Penang Hotel

Traveloka (5,100)
Other sources (364)
8.4
Very Good
From 5,100 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.3

Meal

8.0

Location

8.8

Service and Facilites

8.4

People often mention about Berjaya Penang Hotel
All
Staff Friendliness (107)
Bedroom (95)
Variety (82)
Bathroom (81)
Ambiance (80)
Surroundings (79)
Room Space (78)
Accessibility (77)
Taste (74)
Hotel Area (70)
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Traveler Reviews Berjaya Penang Hotel

Number of reviews per page
20
40
Customer reviews
Monica S.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Best hotel ever ❤️ Soon be right back
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Monica S.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The service is very friendly and satisfying.
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Monica S.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
All services are very satisfying ❤️
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Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
saran: tlg check safety for your lift please
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I***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Good and strategic according to the price
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Accommodation's Reply
23 Sep 2026
Hello Mr./Mrs. Lee, Thank you for your valuable feedback. We are delighted to hear that you were satisfied with the venue and the price. We hope to welcome you again next time.
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Resanle
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
For those who want medical treatment, this place is okay for those on a tight budget.
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Accommodation's Reply
23 Sep 2026
Dear Mr./Ms. Resanle, Thank you for your review. We are glad that our hotel met your needs and budget. We hope to welcome you back again soon!
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N***h
icon-origin-TRAVELOKA
9.3
/10
Reviewed 5 week(s) ago
The aircon is not cold. Almost everywhere it feels warm.
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1 people find it helpful
Accommodation's Reply
23 Sep 2026
Hello Mr./Ms. N***h, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the air conditioner malfunction. We will contact our technical team and proceed with resolving the issue.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Best. Close to the city center, friendly service.
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Accommodation's Reply
23 Sep 2026
Hello Mr./Ms. G***t Thank you for your review! We are delighted to hear that you enjoyed our hotel's convenient location and friendly staff. We hope to welcome you back again!
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V***a
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
The staff are all friendly and polite. Good location. However, the downside is the air-con in the room is not cold enough.
1 people find it helpful
Accommodation's Reply
23 Sep 2026
Dear V***a, Thank you for your feedback. We’re glad you enjoyed our friendly service and convenient location. We apologize that the air-conditioning was not cold enough and will have our Engineering team look into it.
J***n
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Close to Adventist Hospital and Penang city center.
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Accommodation's Reply
23 Sep 2026
Dear Mr. J*n, Thank you for your review! We are glad you enjoyed the hotel's excellent location, including its proximity to the Adventist Hospital and the heart of Penang city. We hope to welcome you back again!
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Irene A. C.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.0
/10
Reviewed 8 week(s) ago
I always stay at this hotel whenever I visit Adventist Hospital, as it’s conveniently located just across the street. The staff are always very friendly and helpful, which makes every stay pleasant. One thing to note is that the breakfast buffet is entirely vegetarian, so keep that in mind if you prefer more variety in the morning. The hotel has both classic and newly renovated rooms, and I’d definitely recommend staying in one of the renovated rooms if possible! However, I was told that the renovated rooms can only be specifically requested or booked when you make a reservation directly through the hotel’s website. If you book through an OTA, they’re unable to guarantee one. Overall, a very convenient and comfortable place to stay, especially if you’re visiting Adventist Hospital.
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Accommodation's Reply
23 Sep 2026
Dear Irene A. C., Thank you for your continued support! We’re delighted that you find our location convenient and appreciate our friendly and helpful staff. We look forward to welcoming you again on your next visit!
Pendi t. w.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.7
/10
Reviewed 8 week(s) ago
Unfortunately, we booked a 1-bedroom, but we got a twin.
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Accommodation's Reply
23 Sep 2026
Dear Pendi t. w. Thank you for your feedback. We sincerely apologize that the room arrangement did not meet your booking request. We regret the inconvenience caused and will review this with our team to improve our room assignment process.
K***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
The staff were friendly. Near shopping mall.
1 people find it helpful
Accommodation's Reply
23 Sep 2026
Dear K***a, Thank you for your feedback! We’re glad you enjoyed our friendly service and convenient location near the shopping malls. We look forward to welcoming you again!
zaza b.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
Our stay at Berjaya Penang Hotel was truly enjoyable. The hotel location is very strategic, with plenty of restaurants nearby, and it is conveniently situated right in the heart of the city. We were very satisfied with the Family Room. It was spacious, comfortable, and perfect for our family of 4. The bed linens and duvet were clean, the beds were large and comfortable, the room had a beautiful view, and the bathroom was also very clean. The customer service was excellent. All the staff were incredibly friendly and went above and beyond to fulfill all of my requests. Thank you Berjaya Penang Hotel for making our stay such a pleasant experience. Special thanks to all the wonderful staff!
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Accommodation's Reply
29 Jul 2026
Dear zaza b. Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
s***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 12 week(s) ago
Got a room on the 29th floor at the top, the view is amazing.
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2 people find it helpful
Accommodation's Reply
29 Jul 2026
Dear s***a, Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay on the 29th floor and the amazing view. We look forward to welcoming you back to Berjaya Penang Hotel soon.
t***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 13 week(s) ago
Just a B hotel for business. It’s quite far away from George Town, but an A+ if you visit a hospital, especially Adventist Hospital.
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Accommodation's Reply
29 Jul 2026
Dear t***a, Thank you for your review and for sharing your feedback. We are glad that our location was convenient for your visit to Adventist Hospital. We appreciate your comments and hope to welcome you back to Berjaya Penang Hotel on your next visit.
t***a
icon-Business
Business
icon-origin-TRAVELOKA
8.1
/10
Reviewed 13 week(s) ago
There's nothing better than a hotel, just for Adventist patients.
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1 people find it helpful
Accommodation's Reply
29 Jul 2026
Dear t***a, Thank you for sharing your feedback. We are pleased to know that our location was convenient for your visit to Adventist Hospital. Your comments are appreciated, and we will continue striving to improve our facilities and services. We hope to welcome you back to Berjaya Penang Hotel in the future.
t***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Honestly, this hotel is just so-so. Besides being far from tourist attractions, the only good thing is if you want to go to Adventist Hospital.
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Accommodation's Reply
29 Jul 2026
Dear t***a, Thank you for taking the time to share your feedback. We appreciate your comments and are pleased to know that our location was convenient for guests visiting Adventist Hospital. We value your observations and will continue working to improve our facilities and services. We hope to have the opportunity to welcome you back to Berjaya Penang Hotel in the future.
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Abdul R. M. I.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
Very nice hotel and clean. Super friendly staff.
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Accommodation's Reply
29 Jul 2026
Dear Abdul R. M. I. Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
M***l
icon-origin-TRAVELOKA
6.9
/10
Reviewed 13 week(s) ago
I've stayed at Berjaya several times for check-ups at Adventist. This was the first time I've been given a room infested with ants, making it impossible to sleep. When I was given a new room, the air conditioning wasn't cooling. It was extremely uncomfortable this time around.
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Accommodation's Reply
29 Jul 2026
Dear Mr./Ms. M*l, Thank you for your review and for your continued trust in choosing Berjaya Penang Hotel. We apologize for the inconvenience you experienced regarding the ants in your room and the air conditioning not being cool enough. Your feedback is invaluable and has been forwarded to the relevant team for improvement. We hope to welcome you back for a more comfortable stay in the future.
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Number of reviews per page
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