Metro Hotel @ KL Sentral

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8.2
/10
Very Good
2,450 reviews

What Guests Say About Their Stay

Rydz E.

10.0
/ 10
The housekeeping staff at every level are really diligent. They really clean the hotel rooms every day. It's amazing. They are very diligent and very polite and kind. Thank you to all the housekeeping staff at Metro Hotel.
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Rydz E.

10.0
/ 10
The accommodation and staff here are really good, especially the one named Sha...it's cool, I'll say the same thing. The owner of Sha is really great and very polite, thank you for letting me know Sha.
See original

Verified Traveler

10.0
/ 10
This is one of the best hotels in Kuala Lumpur, particularly located on KL Sentral. I shall definitely return to this wonderful hotel, thank you.

Syarifah N.

9.7
/ 10
Since the first time I have always booked Metro Hotel and it has never disappointed me, it is safe, clean, the staff are friendly, and it is easy to access because it is close to KL Sentral and NU Central Mall.
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R***n

8.5
/ 10
Comfortable, clean and very strategic hotel. The location is right in front of KL Sentral. The hotel is next to Nasi Kandar Haji Tapah Restaurant which is very delicious and clean. My family and I will stay here again.
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In the Area
See Map
No 3 Jln Thambypillai, Brickfields, KL Sentral, Kuala Lumpur, Malaysia, 50470

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Elevator
WiFi
note: hotel was previously named Hotel Metro at KL Sentral Staying at Metro Hotel @ KL Sentral is a good choice when you are visiting KL Sentral. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Metro Hotel @ KL Sentral

No 3 Jln Thambypillai, Brickfields, KL Sentral, Kuala Lumpur, Malaysia, 50470
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Lobby Metro Hotel @ KL Sentral
Lobby 2 Metro Hotel @ KL Sentral

Discover More About Metro Hotel @ KL Sentral

note: hotel was previously named Hotel Metro at KL Sentral

Location
Staying at Metro Hotel @ KL Sentral is a good choice when you are visiting KL Sentral.

About Metro Hotel @ KL Sentral

For you, travelers who wish to travel comfortably on a budget, Metro Hotel @ KL Sentral is the perfect place to stay that provides decent facilities as well as great services.

When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Metro Hotel @ KL Sentral provides a pleasant accommodation for your stay.

Metro Hotel @ KL Sentral is the smartest choice for you who are looking for affordable accommodation with outstanding service.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Metro Hotel @ KL Sentral exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Metro Hotel @ KL Sentral is a hotel with great comfort and excellent service according to most hotel's guests.

Staying at Metro Hotel @ KL Sentral will surely satisfy you with its great hospitality and affordable price.

All facilities in Metro Hotel @ KL Sentral

Lobby Metro Hotel @ KL Sentral
Lobby
Exterior Metro Hotel @ KL Sentral
Exterior
Bedroom Metro Hotel @ KL Sentral
Bedroom
In-room Bathroom Metro Hotel @ KL Sentral
In-room Bathroom

Hotel Services

  • Bellhop
  • Money changer
  • 24-hour Receptionist
  • 24-hour security
  • Limited hours room service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Porter
  • Tours

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Cafe
  • Continental breakfast
  • No alcohol
  • Set menu dinner
  • Set menu lunch
  • Snacks
  • Vegetarian meal

Public Facilities

  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Supermarket

General

  • AC
  • Family room
  • Smoking area

Accessibilty

  • Accessible bathroom
  • Wheelchair accessible

Business Facilities

  • Business center
  • Photocopier

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Metro Hotel @ KL Sentral

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.



Deposit Policy
Deposit MYR 20.00 is required upon check-in. The accommodation accepts cash and debit card.

Minimum Age for Check-in Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Pets are not allowed in the accommodation.

Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room for all registered hotels with the Malaysian Government. This is in addition to the existing taxes that could be collected at the hotel upon check-in. Please check with the hotel upon arrival regarding these taxes.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Metro Hotel @ KL Sentral
84
Number of floors in Metro Hotel @ KL Sentral
6
Another facilities in Metro Hotel @ KL Sentral
Bellhop, Money changer, 24-hour Receptionist, 24-hour security, Limited hours room service

Frequently asked question in Metro Hotel @ KL Sentral

What are available facilities at Metro Hotel @ KL Sentral?
There are top facilites at Metro Hotel @ KL Sentral such as AC, Restaurant, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Metro Hotel @ KL Sentral?
The standard check-in time at Metro Hotel @ KL Sentral is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Metro Hotel @ KL Sentral provide breakfast?
Yes, Metro Hotel @ KL Sentral provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Metro Hotel @ KL Sentral?
Metro Hotel @ KL Sentral is a 2.0-star hotel.
How many floors does Metro Hotel @ KL Sentral have?
Metro Hotel @ KL Sentral has 6 floors.
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More Reviews from Other Guests in Metro Hotel @ KL Sentral

Overall Ratings & Reviews Metro Hotel @ KL Sentral

Traveloka (2,026)
Other sources (424)
8.5
Very Good
From 2,026 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

7.9

Location

8.9

Service and Facilites

8.4

People often mention about Metro Hotel @ KL Sentral
All
Bedroom (86)
Distance to City Center (85)
Staff Friendliness (84)
Accessibility (83)
Bathroom (71)
Room Space (65)
Ambiance (63)
Surroundings (60)
Check-in/out Time (59)
Hotel Area (57)
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Most Recent
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Traveler Reviews Metro Hotel @ KL Sentral

Number of reviews per page
20
40
Customer reviews
Tini S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Strategic location feels like in the city center, close to everywhere, friendly and helpful staff.
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s***y
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
The room is bright and clean. The AC is good. It's just a bit noisy because it's not soundproof. Rooms with windows are a bit noisy because of outside noise all night long. The staff is okay. Bath soap is available, but not much else. Close to the elevator to KL Sentral. There's Chinese food in front. Halal food is available all around.
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juliana T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
I stayed 3 nights here. Despite the reviews, apparently it’s all good. Location is super near the MRT station and Ngee Ann City mall. Front office was nice and explained how the water heater switch and water conditioning worked. Bed and floor are clean. They have an ironing space outside the room. The only minus is the acoustics; you can hear people talking and the sound of doors in the hallway outside the room. Well, bring earplugs if needed.
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Rydz E.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The housekeeping staff at every level are really diligent. They really clean the hotel rooms every day. It's amazing. They are very diligent and very polite and kind. Thank you to all the housekeeping staff at Metro Hotel.
Translated by Google Icon
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Find this review helpful?
Rydz E.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The accommodation and staff here are really good, especially the one named Sha...it's cool, I'll say the same thing. The owner of Sha is really great and very polite, thank you for letting me know Sha.
Translated by Google Icon
See original
Find this review helpful?
P***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 4 week(s) ago
Staff are unfriendly, shouting and angry.
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F***y
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The hotel staff is friendly and close to everywhere.
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S***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 4 week(s) ago
The location was nice, close to everything. However, unfortunately, I had to change hotels due to the unfriendly staff. The rude staff yelled and got angry in front of many people in the lobby. This incident didn't just happen to me, but to other guests as well. The Indian staff were nice. The ones with the worst manners were the ones with short, crew-cut hair, whether male or female.
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Mohamad R.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Close to KL Sentral, friendly staff
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Overall good location, clean bedroom and friendly staff. The boot room for 4 people is not comfortable with a glass bathroom because it uses glass and people can see our shadow when inside the bathroom. Only got bath soap, no amenities, no sandals. Poor quality towel.
Find this review helpful?
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
Hotel room corridor noisy. At midnight, children were talking and adults were slamming the room door heavily because the door did not have a door lever to close the door slowly. Not recommended for friends to stay.
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M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 8 week(s) ago
Better than expected, good & big room.
1 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Staying at Metro Hotel was very pleasant, the rooms were spacious and the service was very satisfying.
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F***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Clean hotel, easy to find food, friendly staff, spacious rooms, clean bathrooms, across from Nu Sentral... the best in short.
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N***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
Hotel location strategic near KL Sentral station, hotel clean, big space, staff friendly. All of you must try to stay at this hotel.
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P***k
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
Good location and comfortable stay.
1 people find it helpful
A***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 15 week(s) ago
Ok, all good. Staff good. Clean. Comfortable in the middle of KL Sentral.
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Profile Picture
Rayadi S.
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
The room is clean. The location is strategic.
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Verified Traveler
icon-origin-TRAVELOKA
6.8
/10
Reviewed 15 week(s) ago
Dear Sir/Madam, We are coming from overseas. 1. We reached the hotel half an hour earlier than check-in time. For the half hour, the staff (Chinese lady) may ask for rent or say the room is not available at this moment. We are willing to pay, but the lady's response was not good. (Please note we checked in at 3:10 p.m.) 2. The power supply of the room shut off at 11:56 a.m. This is irresponsible. We left the hotel unhappy. Thank you.
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3 people find it helpful
D***y
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 week(s) ago
The rooms are comfortable, clean and friendly.
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Number of reviews per page
20
40

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Lobby 4 Metro Hotel @ KL Sentral

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Traveloka Korea Ltd. | Business Registration Number: 291-86-03397 | Representative: CHRISTOPHER MICHAEL | Address: 431 Teheran-ro, Gangnam-gu, Seoul, Republic of Korea (Samsung-dong) | Call Center (Mon–Fri, 9:00 AM – 6:00 PM GMT+9): +82 70 5234 2354 | Email: cs@traveloka.com | Mail-order Business Registration: No. 2025-SeoulGangnam-02676 | Tourism Business Registration: No. 2025-48
Copyright © 2026 Traveloka. All rights reserved

Overall Ratings & Reviews Metro Hotel @ KL Sentral

Traveloka (2,026)
Other sources (424)
8.5
Very Good
From 2,026 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

7.9

Location

8.9

Service and Facilites

8.4

People often mention about Metro Hotel @ KL Sentral
All
Bedroom (86)
Distance to City Center (85)
Staff Friendliness (84)
Accessibility (83)
Bathroom (71)
Room Space (65)
Ambiance (63)
Surroundings (60)
Check-in/out Time (59)
Hotel Area (57)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Metro Hotel @ KL Sentral

Number of reviews per page
20
40
Customer reviews
Tini S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Strategic location feels like in the city center, close to everywhere, friendly and helpful staff.
Translated by Google Icon
See original
Find this review helpful?
s***y
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
The room is bright and clean. The AC is good. It's just a bit noisy because it's not soundproof. Rooms with windows are a bit noisy because of outside noise all night long. The staff is okay. Bath soap is available, but not much else. Close to the elevator to KL Sentral. There's Chinese food in front. Halal food is available all around.
Read More
Translated by Google Icon
See original
Find this review helpful?
juliana T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
I stayed 3 nights here. Despite the reviews, apparently it’s all good. Location is super near the MRT station and Ngee Ann City mall. Front office was nice and explained how the water heater switch and water conditioning worked. Bed and floor are clean. They have an ironing space outside the room. The only minus is the acoustics; you can hear people talking and the sound of doors in the hallway outside the room. Well, bring earplugs if needed.
Read More
Find this review helpful?
Rydz E.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The housekeeping staff at every level are really diligent. They really clean the hotel rooms every day. It's amazing. They are very diligent and very polite and kind. Thank you to all the housekeeping staff at Metro Hotel.
Translated by Google Icon
See original
Find this review helpful?
Rydz E.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The accommodation and staff here are really good, especially the one named Sha...it's cool, I'll say the same thing. The owner of Sha is really great and very polite, thank you for letting me know Sha.
Translated by Google Icon
See original
Find this review helpful?
P***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 4 week(s) ago
Staff are unfriendly, shouting and angry.
Translated by Google Icon
See original
Find this review helpful?
F***y
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The hotel staff is friendly and close to everywhere.
Translated by Google Icon
See original
Find this review helpful?
S***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 4 week(s) ago
The location was nice, close to everything. However, unfortunately, I had to change hotels due to the unfriendly staff. The rude staff yelled and got angry in front of many people in the lobby. This incident didn't just happen to me, but to other guests as well. The Indian staff were nice. The ones with the worst manners were the ones with short, crew-cut hair, whether male or female.
Read More
Translated by Google Icon
See original
Find this review helpful?
Mohamad R.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Close to KL Sentral, friendly staff
Translated by Google Icon
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Overall good location, clean bedroom and friendly staff. The boot room for 4 people is not comfortable with a glass bathroom because it uses glass and people can see our shadow when inside the bathroom. Only got bath soap, no amenities, no sandals. Poor quality towel.
Find this review helpful?
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
Hotel room corridor noisy. At midnight, children were talking and adults were slamming the room door heavily because the door did not have a door lever to close the door slowly. Not recommended for friends to stay.
Find this review helpful?
M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 8 week(s) ago
Better than expected, good & big room.
1 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Staying at Metro Hotel was very pleasant, the rooms were spacious and the service was very satisfying.
Translated by Google Icon
See original
Find this review helpful?
F***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Clean hotel, easy to find food, friendly staff, spacious rooms, clean bathrooms, across from Nu Sentral... the best in short.
Translated by Google Icon
See original
Find this review helpful?
N***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
Hotel location strategic near KL Sentral station, hotel clean, big space, staff friendly. All of you must try to stay at this hotel.
Find this review helpful?
P***k
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
Good location and comfortable stay.
1 people find it helpful
A***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 15 week(s) ago
Ok, all good. Staff good. Clean. Comfortable in the middle of KL Sentral.
Find this review helpful?
Profile Picture
Rayadi S.
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
The room is clean. The location is strategic.
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-origin-TRAVELOKA
6.8
/10
Reviewed 15 week(s) ago
Dear Sir/Madam, We are coming from overseas. 1. We reached the hotel half an hour earlier than check-in time. For the half hour, the staff (Chinese lady) may ask for rent or say the room is not available at this moment. We are willing to pay, but the lady's response was not good. (Please note we checked in at 3:10 p.m.) 2. The power supply of the room shut off at 11:56 a.m. This is irresponsible. We left the hotel unhappy. Thank you.
Read More
3 people find it helpful
D***y
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 week(s) ago
The rooms are comfortable, clean and friendly.
Translated by Google Icon
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Find this review helpful?
Number of reviews per page
20
40