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Iberostar Waves Tucán - All Inclusive

Others
8.4
/10
Very Good
1,000 reviews

What Guests Say About Their Stay

David

10.0
/ 10
Great stay great property beach front location , safe on the beach and at night inside a gated community. The staff was attentive and polite and I would and will return to the property . Rooms are big not modern but Spanish colonial style and the patio is nice and roomy . Def hit the Italian restaurant make all your resv at once

Syreeta

10.0
/ 10
Clean room, great views, amenities and the staff was very attentive and friendly.

Brent Richard

10.0
/ 10
Had to get the AC adjusted after the first night. Worked fine after that. Did not spend time at the pools - Just used the beach. Swimming in the ocean was great. Meals at buffet were good. Great afternoon snorkeling tour with the on-site company. Some good bird watching down by lovers beach and along the street outside the resort. Best birding if you can arrange it is at the golf course. Hotel staff were helpful and pleasant throughout the stay. We really enjoyed the evening violinist. Beds were comfortable and room was kept clean.
In the Area
See Map
Avda. Xaman-Ha, Lote Hotelero No 2, Solidaridad, Estado de Quintana Roo, Mexico, 77710

Main Facilities

See more
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Iberostar Waves Tucán - All Inclusive is located in area / city Solidaridad. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Iberostar Waves Tucán - All Inclusive

Avda. Xaman-Ha, Lote Hotelero No 2, Solidaridad, Estado de Quintana Roo, Mexico, 77710
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Lobby Iberostar Waves Tucán - All Inclusive
Lobby 2 Iberostar Waves Tucán - All Inclusive

Discover More About Iberostar Waves Tucán - All Inclusive

General


Near Playacar Beach

Location


Located in Playa del Carmen (Playacar), Iberostar Waves Tucán - All Inclusive is within a 10-minute drive of Playa del Carmen Maritime Terminal and Quinta Avenida. This all-inclusive property is 2.1 mi (3.4 km) from Playa del Carmen Main Beach and 2.7 mi (4.4 km) from Mamitas Beach.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Piste Cyclable sur Paseo Xaman-Ha - 0.3 km / 0.2 mi
Playacar Beach - 1 km / 0.6 mi
Mahi Golf Course - 1.4 km / 0.9 mi
Mayan Ruins of Playacar - 1.6 km / 1 mi
Xaman Ha Aviary - 2.1 km / 1.3 mi
Playacar Golf Club - 2.5 km / 1.5 mi
Plaza Paraiso - 2.6 km / 1.6 mi
Paseo del Carmen - 2.7 km / 1.7 mi
Centro Maya Shopping Center - 2.7 km / 1.7 mi
Quinta Avenida - 2.9 km / 1.8 mi
Playa del Carmen Maritime Terminal - 2.9 km / 1.8 mi
Founders Park - 3 km / 1.8 mi
Portal Maya - 3 km / 1.9 mi
Playa del Carmen Main Beach - 3.2 km / 2 mi
Chabad Playa del Carmen - 3.3 km / 2 mi

The nearest airports are:
Cozumel Intl. Airport (CZM) - 33.6 km / 20.9 mi
Cancun Intl. Airport (CUN) - 59.9 km / 37.2 mi

The preferred airport for Iberostar Waves Tucán - All Inclusive is Cancun Intl. Airport (CUN).

Facilities


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, outdoor tennis courts, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities


Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this property consist of conference space and meeting rooms. Free self parking is available onsite.

Dining


Satisfy your appetite with Japanese cuisine at Bonsai, one of the property's 8 restaurants. Visit one of the 5 bars/lounges, 2 beach bars, and 2 poolside bars for a refreshing drink.

Rooms


Make yourself at home in one of the 350 air-conditioned rooms featuring free minibar items and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.

All facilities in Iberostar Waves Tucán - All Inclusive

Bar, Cafe and Lounge Iberostar Waves Tucán - All Inclusive
Bar, Cafe and Lounge
Swimming Pool Iberostar Waves Tucán - All Inclusive
Swimming Pool
Entertainment Facility Iberostar Waves Tucán - All Inclusive
Entertainment Facility
Fitness Center Iberostar Waves Tucán - All Inclusive
Fitness Center
Functional Hall Iberostar Waves Tucán - All Inclusive
Functional Hall

Things to Do

  • Shops
  • Romantic proposal packages
  • Outdoor pool
  • Turkish bath
  • Beach umbrella
  • Spa
  • Picnic area
  • Garden
  • Beach towel
  • Sauna
  • Steam room
  • Beach sun loungers
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Sports and Recreations

  • Diving
  • Fitness center
  • Windsurfing
  • Billiard
  • Tennis court

General

  • Banquet
  • Parking
  • Terrace

Public Facilities

  • Parking
  • Smoke-free area
  • Safety deposit box

Nearby Facilities

  • Gift shop
  • Hair salon
  • ATM/Banking

Kids and Pets

  • Babysitting
  • Children facilities

Family-friendly Facilities

  • Kids club
  • Children pool

Food and Drinks

  • Poolside bar
  • Snack bar

Accessibilty

  • Wheelchair accessible
  • Disabled access friendly

Business Facilities

  • Meeting rooms
  • Conference rooms

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Iberostar Waves Tucán - All Inclusive

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • The property is professionally cleaned.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in/Check-out Time

Check-in:
15:00 - 23:00
Check-out:
Before 12:00

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Not Allowed

Professional property host/manager, Contactless check-out is available, No rollaway/extra beds available, Property uses a professional cleaning service, By ocean, Cashless transactions are available, Contactless check-in is available, Essential workers only - NO, No elevators

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - 23:00 - to 12:00
Available rooms at Iberostar Waves Tucán - All Inclusive
350
Number of floors in Iberostar Waves Tucán - All Inclusive
3
Another facilities in Iberostar Waves Tucán - All Inclusive
Shops, Romantic proposal packages, Outdoor pool, Turkish bath, Beach umbrella

Frequently asked question in Iberostar Waves Tucán - All Inclusive

What are available facilities at Iberostar Waves Tucán - All Inclusive?
There are top facilites at Iberostar Waves Tucán - All Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Iberostar Waves Tucán - All Inclusive?
The standard check-in time at Iberostar Waves Tucán - All Inclusive is starting from 15:00 - 23:00 while the latest check-out time is at Before 12:00
What is the star rating of Iberostar Waves Tucán - All Inclusive?
Iberostar Waves Tucán - All Inclusive is a 4.5-star hotel.
How many floors does Iberostar Waves Tucán - All Inclusive have?
Iberostar Waves Tucán - All Inclusive has 3 floors.
How many rooms are available at Iberostar Waves Tucán - All Inclusive?
Iberostar Waves Tucán - All Inclusive has 350 rooms in total.
See All

More Reviews from Other Guests in Iberostar Waves Tucán - All Inclusive

Overall Ratings & Reviews Iberostar Waves Tucán - All Inclusive

Other sources (1,000)
8.4
Very Good
From 1,000 reviews
Cleanliness

9.0

Room Comfort

8.6

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Iberostar Waves Tucán - All Inclusive

Number of reviews per page
20
40
Top reviews
David
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great stay great property beach front location , safe on the beach and at night inside a gated community. The staff was attentive and polite and I would and will return to the property . Rooms are big not modern but Spanish colonial style and the patio is nice and roomy . Def hit the Italian restaurant make all your resv at once
Read More
Syreeta
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean room, great views, amenities and the staff was very attentive and friendly.
Dmitry
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great beach, pools and amenities. Good staff. Unique grounds. Decent food. Outdated rooms. AVG drinks.
Matthew
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

This is our second stay at Iberostar Tucan
Susan
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

This stay was disappointing mainly due to food poisoning experienced by 2 members of our party. Hotel claimed no one else had it and unless a Dr said it was food poisoning they would take no responsibility but we spoke to many other guests that also had someone in their party also fall ill. Animals at hotel are the best part and the hotel is very clean.
Read More
Emma
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Fantastic beach
Jason
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The room was clean, staff was polite and helpful.
irina
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Why people rank it 5 stars? The rooms are very outdated! You have only 1 outlet in the room and even that is by the TV. You unplug the Lamp and you use the charger. Absolutely no charges by the bed. The room is pretty small and the bathroom is super small. We traveled with 2 small children and it was very difficult to take a shower and use the bathroom or sink all the same time. If someone is at the sink - don’t open the door you’ll hit the person. If someone is using the toilet don’t open the door you’ll literally slam the door in their face. The shower is super small and claustrophobic, the lights are very small, yellow and just not enough. There is no shelf or space to place any of your shampoos or anything. The toilet clogged twice. There is no service by the pool or the beach area. No one will bring you any drinks, you have to go wait in line and get your drink. The entertainment could be better. All the entertainment ends at 10.30. For Xmas Eve entertainment the organizers were selling bottles of alcohol which would allow you to sit at the table. The bottle prices started at $120 US dollars and if you didn’t buy one you were meant to sit on the sides of the theater area. Once the show started more than 30 tables were empty but the organizers still didn’t allow anyone to sit and if someone attempted to do so they would be asked to move out of the area to the side.
Read More
Brent Richard
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Had to get the AC adjusted after the first night. Worked fine after that. Did not spend time at the pools - Just used the beach. Swimming in the ocean was great. Meals at buffet were good. Great afternoon snorkeling tour with the on-site company. Some good bird watching down by lovers beach and along the street outside the resort. Best birding if you can arrange it is at the golf course. Hotel staff were helpful and pleasant throughout the stay. We really enjoyed the evening violinist. Beds were comfortable and room was kept clean.
Read More
Gabriella
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Staff was friendly, rooms were clean and tidy.
Myra
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great food and many restaurant options on site. Beach is beautiful. Rooms need a facelift but supposedly the hotel is closing Spring 2026 - Fall 2026 to upgrade the rooms. Drink varieties are a bit limited...but we didn't leave thirsty. I would stay there again.
Zahra Sadat
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The staff were very friendly and welcoming, the area was nice, and the food options and quality were good. The only downside was that the beach gets very crowded—if you don’t go early in the morning, it’s hard to find a spot.
yael
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

All good
Elvira
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Some pools were not so clean. The rooms are very outdated. The room gets very muggy and hot at night. So muggy the sheets and our clothes would feel wet. It smelled like mold/mildew in the room.
Robert A
icon-Leisure
Leisure
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Beautiful grounds and super clean resort. The staff were all amazing. The room needs to be updated . The bathroom door opens up inside the bathroom and in the way of the sink. If you want to keep it open to just curl your hair or to let steam out when showering you can’t get bye it easily. The giant ceiling fan has only one setting. On or off. AC was locked down and set at 19 degrees Celsius but wouldn’t circulate through the room unless the fan was on high speed. No other setting. It was hard to sleep because the fan blows so hard. Need a medium and low setting or better cool air conditioning. Drinks were good and we had a good quality of liquor to choose from. Great entertainment during the day and evening in the theater. Good food and plenty of options. Did not do specialty restraints as we forgot to attend as we were having so much fun.
Read More
john
icon-with Partner
with Partner
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Staff was excellent.
Julia
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Iberostar Waves Tucán – All Inclusive is a beautifully designed beachfront resort set within lush tropical gardens, offering a unique blend of comfort and nature. The property features expansive greenery, winding pathways, and on-site wildlife, creating a serene, eco-inspired atmosphere. Guests enjoy excellent hotel facilities, multiple swimming pools, and direct beach access. Dining is a standout, with generous buffet selections and specialty restaurants offering diverse, high-quality cuisine to suit a wide range of tastes. This resort delivers a well-rounded, relaxed all-inclusive experience in an exceptional natural setting.
Read More
Maxim
icon-Family
Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Property and nature was amazing.
Tony
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Beautiful property grounds. Main pool does not have a swim up bar and no service, had to get out to go get drinks. The resort credit is not a real credit should be advertised as coupons for the resort. You can only use a little bit of the credit at certain places. The property raises prices if you use the credit. We were offered a massage from one of the employees for $128 and when we mentioned what the cost would be with the credit was told she would have to raise the price to $150 and we could get $25 off.
Read More
Lily
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The amount of noise that came in every morning at 6:00 am was ridiculous . Construction trucks, bags of dirt, ply wood and drilling felt more like a construction site then a resort. We also got food poising and lost a day due to being sick . We informed staff and both our concern just to be told they are sorry and just smiled at us. Not a good experience.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Iberostar Waves Tucán - All Inclusive

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Overall Ratings & Reviews Iberostar Waves Tucán - All Inclusive

Other sources (1,000)
8.4
Very Good
From 1,000 reviews
Cleanliness

9.0

Room Comfort

8.6

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Iberostar Waves Tucán - All Inclusive

Number of reviews per page
20
40
Top reviews
David
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great stay great property beach front location , safe on the beach and at night inside a gated community. The staff was attentive and polite and I would and will return to the property . Rooms are big not modern but Spanish colonial style and the patio is nice and roomy . Def hit the Italian restaurant make all your resv at once
Read More
Syreeta
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean room, great views, amenities and the staff was very attentive and friendly.
Dmitry
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great beach, pools and amenities. Good staff. Unique grounds. Decent food. Outdated rooms. AVG drinks.
Matthew
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

This is our second stay at Iberostar Tucan
Susan
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

This stay was disappointing mainly due to food poisoning experienced by 2 members of our party. Hotel claimed no one else had it and unless a Dr said it was food poisoning they would take no responsibility but we spoke to many other guests that also had someone in their party also fall ill. Animals at hotel are the best part and the hotel is very clean.
Read More
Emma
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Fantastic beach
Jason
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The room was clean, staff was polite and helpful.
irina
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Why people rank it 5 stars? The rooms are very outdated! You have only 1 outlet in the room and even that is by the TV. You unplug the Lamp and you use the charger. Absolutely no charges by the bed. The room is pretty small and the bathroom is super small. We traveled with 2 small children and it was very difficult to take a shower and use the bathroom or sink all the same time. If someone is at the sink - don’t open the door you’ll hit the person. If someone is using the toilet don’t open the door you’ll literally slam the door in their face. The shower is super small and claustrophobic, the lights are very small, yellow and just not enough. There is no shelf or space to place any of your shampoos or anything. The toilet clogged twice. There is no service by the pool or the beach area. No one will bring you any drinks, you have to go wait in line and get your drink. The entertainment could be better. All the entertainment ends at 10.30. For Xmas Eve entertainment the organizers were selling bottles of alcohol which would allow you to sit at the table. The bottle prices started at $120 US dollars and if you didn’t buy one you were meant to sit on the sides of the theater area. Once the show started more than 30 tables were empty but the organizers still didn’t allow anyone to sit and if someone attempted to do so they would be asked to move out of the area to the side.
Read More
Brent Richard
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Had to get the AC adjusted after the first night. Worked fine after that. Did not spend time at the pools - Just used the beach. Swimming in the ocean was great. Meals at buffet were good. Great afternoon snorkeling tour with the on-site company. Some good bird watching down by lovers beach and along the street outside the resort. Best birding if you can arrange it is at the golf course. Hotel staff were helpful and pleasant throughout the stay. We really enjoyed the evening violinist. Beds were comfortable and room was kept clean.
Read More
Gabriella
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Staff was friendly, rooms were clean and tidy.
Myra
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great food and many restaurant options on site. Beach is beautiful. Rooms need a facelift but supposedly the hotel is closing Spring 2026 - Fall 2026 to upgrade the rooms. Drink varieties are a bit limited...but we didn't leave thirsty. I would stay there again.
Zahra Sadat
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The staff were very friendly and welcoming, the area was nice, and the food options and quality were good. The only downside was that the beach gets very crowded—if you don’t go early in the morning, it’s hard to find a spot.
yael
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

All good
Elvira
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Some pools were not so clean. The rooms are very outdated. The room gets very muggy and hot at night. So muggy the sheets and our clothes would feel wet. It smelled like mold/mildew in the room.
Robert A
icon-Leisure
Leisure
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Beautiful grounds and super clean resort. The staff were all amazing. The room needs to be updated . The bathroom door opens up inside the bathroom and in the way of the sink. If you want to keep it open to just curl your hair or to let steam out when showering you can’t get bye it easily. The giant ceiling fan has only one setting. On or off. AC was locked down and set at 19 degrees Celsius but wouldn’t circulate through the room unless the fan was on high speed. No other setting. It was hard to sleep because the fan blows so hard. Need a medium and low setting or better cool air conditioning. Drinks were good and we had a good quality of liquor to choose from. Great entertainment during the day and evening in the theater. Good food and plenty of options. Did not do specialty restraints as we forgot to attend as we were having so much fun.
Read More
john
icon-with Partner
with Partner
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Staff was excellent.
Julia
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Iberostar Waves Tucán – All Inclusive is a beautifully designed beachfront resort set within lush tropical gardens, offering a unique blend of comfort and nature. The property features expansive greenery, winding pathways, and on-site wildlife, creating a serene, eco-inspired atmosphere. Guests enjoy excellent hotel facilities, multiple swimming pools, and direct beach access. Dining is a standout, with generous buffet selections and specialty restaurants offering diverse, high-quality cuisine to suit a wide range of tastes. This resort delivers a well-rounded, relaxed all-inclusive experience in an exceptional natural setting.
Read More
Maxim
icon-Family
Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Property and nature was amazing.
Tony
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Beautiful property grounds. Main pool does not have a swim up bar and no service, had to get out to go get drinks. The resort credit is not a real credit should be advertised as coupons for the resort. You can only use a little bit of the credit at certain places. The property raises prices if you use the credit. We were offered a massage from one of the employees for $128 and when we mentioned what the cost would be with the credit was told she would have to raise the price to $150 and we could get $25 off.
Read More
Lily
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The amount of noise that came in every morning at 6:00 am was ridiculous . Construction trucks, bags of dirt, ply wood and drilling felt more like a construction site then a resort. We also got food poising and lost a day due to being sick . We informed staff and both our concern just to be told they are sorry and just smiled at us. Not a good experience.
Read More
Number of reviews per page
20
40